Heritage Toyota Owings Mills

Excellent experience My wife, daughter, and I had an excellent experience buying a used Prius from R & H. For the first time, I was persuaded to buy a specific model by C My wife, daughter, and I had an excellent experience buying a used Prius from R & H. For the first time, I was persuaded to buy a specific model by Chris Whitney. His enthusiasm is infectious and he really loves his job. He has superb knowledge of the product he sells. Because of him, I ended up getting a Prius Plug in (though not at R & H) in addition to my daughter's buying a Prius 4. Her car was used and R & H had a fair deal for it. My introduction to this dealership was with Joey Cheng. Even though I arrived almost near closing time one night, he made me feel welcome and is also an excellent representative for this dealership. If you are looking to buy a Toyota in the Baltimore area, start with R & H. More

Great dealership, no pressure/haggling, and great team! I knew exactly what I wanted and found everyone I dealt with to be very helpful. I felt like I got an excellent deal, with no haggling or pressure, a I knew exactly what I wanted and found everyone I dealt with to be very helpful. I felt like I got an excellent deal, with no haggling or pressure, and Evon Greene and Matt Proutt were super-responsive. We worked out most of the details by email and phone, so executing the sale was quick and easy. Evon was also kind enough to spend about an hour with my non-techie husband going over all the features on the car, syncing his phone with the bluetooth, etc. More

Dennis Margroum was a very professional sales consultant I bought a Camry from R&H 7 years ago- it was best car we had from a cost viewpoint So when I needed a new practical second car I went to R&H and I bought a Camry from R&H 7 years ago- it was best car we had from a cost viewpoint So when I needed a new practical second car I went to R&H and met a real pro Dennis Margroum who helped with my decision process. Also this dealer and the people are very convenient to our home in Greenspring Valley area and with the new service center this was ideal choice. C.J.Mroz More

Just ask for Carlos Carlos was the best car salesman I have ever dealt with. I was very specific on the car I wanted and they said they could get it and they did. Carlos Carlos was the best car salesman I have ever dealt with. I was very specific on the car I wanted and they said they could get it and they did. Carlos was a pleasure to work with. More

Perfect transaction at R&H Easiest transaction ever--a few email messages, two phone calls, a trip to R&H and the deal was complete at exactly the price I wanted! I knew exactl Easiest transaction ever--a few email messages, two phone calls, a trip to R&H and the deal was complete at exactly the price I wanted! I knew exactly what I wanted--a new Toyota Camry--but I had a few questions. Chris Whitney, Dan Coy and Levi Lafferty had all the answers and they didn't call every day. I started and ended the whole process with Levi--he even delivered the car to my home! Thanks for everything Levi. I can't forget Derek, who was there to make me comfortable in the waiting room. Even though we paid cash for the car, there were numerous papers to sign, and I can't remember the name of the gentleman who assisted me--he was wonderful (Steve Southworth?). Yes, this was a very pleasant experience. And lest I forget--I love my new Toyota Camry--my fourth. More

Haggle free dealing We recently purchased our new Toyota Corolla with R&H and it was an excellent and smooth experience. Joey Chang made it very easy for us to decide. He We recently purchased our new Toyota Corolla with R&H and it was an excellent and smooth experience. Joey Chang made it very easy for us to decide. He did his best to give us a very good rate of interest for the financing. He was very prompt in his response and kept his word to deliver us the car on time. He was a pleasure to work with. More

Good Experience with R&H (Evon Greene) We recently purchased a Toyota Camry with R&H and it was a very splendid experience to work with Evon Greene. He is extremely knowledgeable and patien We recently purchased a Toyota Camry with R&H and it was a very splendid experience to work with Evon Greene. He is extremely knowledgeable and patient. He was not only able to get us a good price on the Camry, but he went above and beyond to get us a good rate as well. We felt no pressure to buy at all working with him. He patiently walked us through the buying process and helped us in choosing the right options. It was truly a pleasure to work with Evon. More

Excellent service from Dennis Margroum Went in to turn in my lease that wasn't even originally purchased from R&H Toyota, but after seeing the amazing reviews that not only the dealership h Went in to turn in my lease that wasn't even originally purchased from R&H Toyota, but after seeing the amazing reviews that not only the dealership had, but Dennis as well I knew it was time to switch. Dennis was extremely professional, and friendly right from the introduction. Worked with me on the price of my vehicle I was turning in, and the new vehicle I would be leasing. After a recent move funds were tight, and they were still able to give me an amazing price and put me into a vehicle that I love. Thank you so much Dennis and R&H Toyota I will definitely be back in the future. More

Levi Lafferty did a great job Levi did a great job of getting the cars we wanted at the best possible price. He even drove one of the cars to our house which was above and beyond Levi did a great job of getting the cars we wanted at the best possible price. He even drove one of the cars to our house which was above and beyond what he needed to do. We love our 2 new Prius C4! Thanks Levi More

Money Hungry My wifes 4Runner started to show the CHECK ENGINE light. So I took two weeks ago the car to R&H and told Spiro to check everything and let me know wha My wifes 4Runner started to show the CHECK ENGINE light. So I took two weeks ago the car to R&H and told Spiro to check everything and let me know whats required. Spiro is calling and says the car needs this and that essentially oil and filter changes including power steering and transmission. I agreed, the did the job and I paid $560 for some maintenance. It looked high but because of the steering fluid and general check up I said OK. Last week, my wife calls and says another CHECK ENGINE is on. So I reschedule with R&H they check the car and Aphonse calls with the news that the car needs fuel air ratio sensor replacement and that is apron $565. The cost of the diagnostic $115 would be inluded in the repair. I think diagnostic must be paid but wondered why the first time they diagnosed the car nothing showed up. Talked to the manager who calls Spio and Alphonse into his office. Spiro shows the computer record of the first repair and states there was no diagnostic made. I paid the $115 for the diagnostic furious that they didn't do it as I requested the first time. A sensor is a scrtew in screw out job. they wanted around 4 hours labor and $260 for the sensor. I checked sensors online and they are under $100. Threfore, please take my advise: AVOID R&H Toyota for service. Its super priced and just out to get you again and again! More