Heritage Toyota Owings Mills

Sales Representative/ Finance Officer Scott Staley was my Sales Representative. Scott provided excellent service in terms of my purchasing a vehicle. He was courteous, and professional, an Scott Staley was my Sales Representative. Scott provided excellent service in terms of my purchasing a vehicle. He was courteous, and professional, and displayed exceptional customer service skills. as he assisted me with test driving two autos. I finally purchased a 2013 Kia Soul. Scott is an asset to R&H Toyota. The other employee who assisted me was James Cook. I would highly recommend this dealership and both of your employees to friends , family and colleagues. More

R&H Toyota Customer Service I would recommend R&H Toyota Scion in Owings Mills to anyone interested in purchasing a new vehicle. The customer service is excellent and I had a wo I would recommend R&H Toyota Scion in Owings Mills to anyone interested in purchasing a new vehicle. The customer service is excellent and I had a wonderful experience. My salesman, Rob Steiner, was thorough in explaining the various deals. He was knowledgeable, patient and funny. Never did I feel rushed or pressured to make a decision. Everyone, from the person who greeted us when we came in the door to the finance person (Stephanie) was great!!! Do yourself a favor and visit R&H Toyota when you're ready for that new car. More

6th car bought at R&H Toyota My family has been buying cars at R&H for almost 20 years from Dennis. When my car of 11 years finally saw its last day I went in to take a look at my My family has been buying cars at R&H for almost 20 years from Dennis. When my car of 11 years finally saw its last day I went in to take a look at my options. My credit is just under ideal for buying a car so I thought I wasn't going to qualify for a car. Dennis, in true form, did everything he could and in the end I walked away with a brand new car. When going over extra coverage options for my car I was wavering between two options. Seeing me waver, they gave me the option with more coverage for the lowest price. In the end once all the papers were signed, I payed less for the car than I was planning on paying. They are absolutely amazing here. I trust them at R&H as much as I'm ever going to trust a dealer. Dennis Margroum is the salesman you should deal with if you go in. He always greats us with a hug, gets to know you on a personal level, makes sure you're taken car of, and doesn't pressure you into a decision. If you want to buy a car at a good price and not feel like you're being bs'd into a decision R&H is where you should go. More

Above and beyond My car was suddenly undrivable. I contacted R&H Toyota Scion, saying I was interested in a new Corolla. Rob Steiner brought a new Corolla to Parkvil My car was suddenly undrivable. I contacted R&H Toyota Scion, saying I was interested in a new Corolla. Rob Steiner brought a new Corolla to Parkville for me to test drive. He brought with him, and left with me a complete breakdown of the cost to me of either buying or leasing a Corolla. Once I decided on a Corolla he came, picked me up and brought me to the dealership to pick out my car and sign the paper work for a lease. There was absolutely no pressure by him or his manager to buy any of the offered "upgrades" or "protections", though I did decide to buy "Gap" insurance. There is no way I could have gotten any better service. More

Excellent experience My wife, daughter, and I had an excellent experience buying a used Prius from R & H. For the first time, I was persuaded to buy a specific model by C My wife, daughter, and I had an excellent experience buying a used Prius from R & H. For the first time, I was persuaded to buy a specific model by Chris Whitney. His enthusiasm is infectious and he really loves his job. He has superb knowledge of the product he sells. Because of him, I ended up getting a Prius Plug in (though not at R & H) in addition to my daughter's buying a Prius 4. Her car was used and R & H had a fair deal for it. My introduction to this dealership was with Joey Cheng. Even though I arrived almost near closing time one night, he made me feel welcome and is also an excellent representative for this dealership. If you are looking to buy a Toyota in the Baltimore area, start with R & H. More

Great dealership, no pressure/haggling, and great team! I knew exactly what I wanted and found everyone I dealt with to be very helpful. I felt like I got an excellent deal, with no haggling or pressure, a I knew exactly what I wanted and found everyone I dealt with to be very helpful. I felt like I got an excellent deal, with no haggling or pressure, and Evon Greene and Matt Proutt were super-responsive. We worked out most of the details by email and phone, so executing the sale was quick and easy. Evon was also kind enough to spend about an hour with my non-techie husband going over all the features on the car, syncing his phone with the bluetooth, etc. More

Dennis Margroum was a very professional sales consultant I bought a Camry from R&H 7 years ago- it was best car we had from a cost viewpoint So when I needed a new practical second car I went to R&H and I bought a Camry from R&H 7 years ago- it was best car we had from a cost viewpoint So when I needed a new practical second car I went to R&H and met a real pro Dennis Margroum who helped with my decision process. Also this dealer and the people are very convenient to our home in Greenspring Valley area and with the new service center this was ideal choice. C.J.Mroz More

Just ask for Carlos Carlos was the best car salesman I have ever dealt with. I was very specific on the car I wanted and they said they could get it and they did. Carlos Carlos was the best car salesman I have ever dealt with. I was very specific on the car I wanted and they said they could get it and they did. Carlos was a pleasure to work with. More

Perfect transaction at R&H Easiest transaction ever--a few email messages, two phone calls, a trip to R&H and the deal was complete at exactly the price I wanted! I knew exactl Easiest transaction ever--a few email messages, two phone calls, a trip to R&H and the deal was complete at exactly the price I wanted! I knew exactly what I wanted--a new Toyota Camry--but I had a few questions. Chris Whitney, Dan Coy and Levi Lafferty had all the answers and they didn't call every day. I started and ended the whole process with Levi--he even delivered the car to my home! Thanks for everything Levi. I can't forget Derek, who was there to make me comfortable in the waiting room. Even though we paid cash for the car, there were numerous papers to sign, and I can't remember the name of the gentleman who assisted me--he was wonderful (Steve Southworth?). Yes, this was a very pleasant experience. And lest I forget--I love my new Toyota Camry--my fourth. More