Heritage Toyota Owings Mills

Amazing experience!! I came in with my wife looking to trade in my old avenger and upgrade to one of the new scions. I was immediately welcomed by Erika and she answered a I came in with my wife looking to trade in my old avenger and upgrade to one of the new scions. I was immediately welcomed by Erika and she answered all of our questions. Unfortunately circumstances beyond my control didn't allow me to leave with my dream car, but I couldn't have had a better experience. Erika was understanding and my wife and I will be back ASAP to see her. I hope she sees this...thank you Erika! More

Five stars! From start to finish we had a wonderful experience at R&H Toyota! Josh Spencer and Kevin Gonzalez took such great care of us- just like family. We are From start to finish we had a wonderful experience at R&H Toyota! Josh Spencer and Kevin Gonzalez took such great care of us- just like family. We are so thankful. We love our new 4Runner. The entire staff is friendly, knowledgeable and efficient. Josh was a pleasure to work with, he has such great energy and really knows his stuff. We highly highly recommend R&H! More

Straightforward and enjoyable We got friendly and efficient service from the moment of the first phone call. Will, our sales person, went to great lengths to answer all questions. We got friendly and efficient service from the moment of the first phone call. Will, our sales person, went to great lengths to answer all questions. He made the experience, including negotiations, enjoyable. They were flexible in helping us figure out how to pay. More

Exceptional Customer Service by Joey Cheng -Great Experience THANK YOU - THANK YOU - THANK YOU - what a great experience - BEST EVER - in buying a new car. Joey Cheng our incredible sales consultant, who is THANK YOU - THANK YOU - THANK YOU - what a great experience - BEST EVER - in buying a new car. Joey Cheng our incredible sales consultant, who is Toyota Master Certified, went above and then some with his exceptional customer service, follow up with questions, technical knowledge of the cars, and just an all around nice guy. He is very professional with a comfortable personality and very low key in his salesmanship - so no pressure at all from him. He found the exact car we wanted and had it brought to his dealership. Went over all the features, which were a lot, but he explains it all with such ease. The car was detailed and immaculate when we went out to look at it. I have owned over 7 Toyotas in my life and this by far has been the best experience and my favorite car. This is our second car from R&H Toyota. The first was 25 yrs ago and that was a great experience too. I can't say enough positive comments about Joey. I'm just thankful he was our sales guy when we walked into the dealership because we will be repeat customers for Joey as long as he is there !!!!! I know managers tend to get a bad rap but I have to say - Daniel Matysek - the Manager Joey brought over to say high to us was great. Again low key, nice to talk with, no pressure at all. The conversation was nice and pleasant and he shook our hands and said let me know if you have any questions or I can be of any assistance. Traditionally we all know the manager won't let you leave until you sign a deal or leave frustrated but not Daniel. Great guy !!!!! The finance guy - Steve Poisal - again, no pressure when we went to sign the papers. He explained all the options, what his thoughts were, we declined and we signed the papers and off we went with a beautiful new car, with a very great buying experience and happy to recommend JOEY CHENG at R&H to anyone and everyone !!!!! More

Greatest experience ever! I went in there knowing exactly what I wanted. The salesman brought me that car and a different car that he thought was a better fit. I drover off the I went in there knowing exactly what I wanted. The salesman brought me that car and a different car that he thought was a better fit. I drover off the lot with the car he recommended and I couldn't be happier! They even took the time to put my hand controls on my new car! More

Rob Steiner great sales person From opening the front door of this dealership, my husband and I were greeted warmly and a salesperson came over and greeted us. We told him we were i From opening the front door of this dealership, my husband and I were greeted warmly and a salesperson came over and greeted us. We told him we were interested in new car, as we haven't gotten one for several years(like 15) which was a Toyota Camry. I thought I would purchase another Camry but after getting in both the Camry and Corolla and having Rob explain all the details, and made me feel very comfortable I drove the Car and with his knowledge and help we purchased a new car. We were very happy with every person who dealt with us from the beginning of this experience to the end. More

Car Purhcase After a terrible experience with Russel Toyota Catonsville, we went with R & H and the experience was great! Joey, our sales consultant, was fantasti After a terrible experience with Russel Toyota Catonsville, we went with R & H and the experience was great! Joey, our sales consultant, was fantastic, knowledgeable and efficient. We negotiated our car purchase over email with several dealers and Joey was the most frank and honest with us. He was upfront with the sales price and out of door cost without us having to repeatedly ask him for it like we had to with the other dealers. He wasn't persistent over email trying to convince us to go into the dealership. We are very pleased and highly recommend others to work with him if you are ever in the market for a Toyota. Also, the Sales Manager was also very upfront with the sales price. Very pleased! Redeemed our experience with Russel Toyota. More

Friendly Experience Rob did a great job of getting us into the exact car we wanted for the price we wanted. He took the time to explain all the options available with my Rob did a great job of getting us into the exact car we wanted for the price we wanted. He took the time to explain all the options available with my new car. He even demonstrated how some of the products worked. He answered all our questions in a friendly manner. He spoke to us and not at us like some dealers do. We are very pleased with our purchase. More

Friendly and Thorough Customer Service! First time buying a car and I couldn't have asked for a better experience than at R&H Toyota!! Dwayne was personable, took his time to answer our ques First time buying a car and I couldn't have asked for a better experience than at R&H Toyota!! Dwayne was personable, took his time to answer our questions and make sure that we were getting a great deal. Stephanie in the finance department made sure we were taken care of while we had to wait for some paperwork to be located. Waiting in the lounge area felt like I was hanging out at a friend's house. All the sales personnel or finance guys that walked through were friendly and some even stopped for a moment to chat with us. The car I bought was used but they made sure it was certified before I drove it off the lot by putting new tires, detailing it, and filling up the gas tank without any additional expense on my end! I'm glad I found and my car at R&H Toyota and even happier to now be apart of the Toyota family! More

Above and Beyond THANK YOU Pam for making our experience with R&H Toyota Service an unforgettable one. She truly went above and beyond to make sure we were ok and our THANK YOU Pam for making our experience with R&H Toyota Service an unforgettable one. She truly went above and beyond to make sure we were ok and our car was fixed properly. We are extremely grateful to have worked with such a professional and caring angel. Sincerely, The Smith Family More