Heritage Toyota Owings Mills

Buyer beware! I purchased my car from Heritage Toyota and I already have buyer's remorse. The vehicle was listed as Certified Pre-Owned even in the CarFax report, I purchased my car from Heritage Toyota and I already have buyer's remorse. The vehicle was listed as Certified Pre-Owned even in the CarFax report, yet the dealership claimed it was no longer certified and I would need to pay for an extended warranty if I desired a warranty beyond the manufacturer's warranty. I was only informed of this while the salesman was driving me to the dealership. I had viewed the vehicle a few week's prior and was told that the dealership charges more because fees must be paid for Certified Pre-Owned vehicles. However, the price did not change even after they removed the certification. You can easily find other vehicles with similar make, model, and mileage that are pre-owned at other nearby dealerships. Essentially, Heritage Toyota did not honor the previous certification nor did not reduce the price when the certification was removed. There is a better value at other dealerships. Also, the bottom panel of the car I purchased has visible damage. I asked if carpeting could be provided but the salesman said it was not. In retrospect, this is not a car I should have purchased. I was specific on the type of interior color I wanted, which was available at Heritage, however the tradeoff of lower level coverage and the damage on the vehicle was not worth it. I don't recommend this dealership. More

I requested pricing from Joey Cheng and Phil Stillman on a couple 4Runners. The pricing was sent in a timely manner and were really great. I however did not purchase from this dealership, but it was only be a couple 4Runners. The pricing was sent in a timely manner and were really great. I however did not purchase from this dealership, but it was only because the 4Runner didn't quite have all the accessories I was looking. I did however buy from your sister dealership in Harrisburg and feel I got the same great pricing I would have gotten at your dealership. Zero problems with Joey and Phil, I really do wish I could have found the right 4 Runner here. More

Brian Park and Phil Stillman are awesome! The purchase process was seamless! I will definitely share my great experience with others! The purchase process was seamless! I will definitely share my great experience with others! More

Cedric was very kind while I was purchasing the car. However, reaching him after purchasing has been impossible when I needed help. Now, I am trying to reach him out for one week and he has not opened m However, reaching him after purchasing has been impossible when I needed help. Now, I am trying to reach him out for one week and he has not opened my call or responded my emails. Very disappointing! More

Brian is a knowledgeable and gentle salesperson. He is patient and answered all my questions and concerns. Superb experience overall! He is patient and answered all my questions and concerns. Superb experience overall! More

I want to acknowledge Zory who helped me with buying the vehicle that I wanted and not what was available. He was very patient, did not rush me to make a decision, and made sure I left satisfied. Also, I wo vehicle that I wanted and not what was available. He was very patient, did not rush me to make a decision, and made sure I left satisfied. Also, I would like to thank Aaron for going over my best finance options and providing detailed information on how I could protect my vehicle. Aaron made sure I walked away feeling secure with my purchase and assuring me Toyota would be able to cover all my service needs. More

Great experience overall in helping me find a new car. Excited to drive my new car! Excited to drive my new car! More

Alex is the best. He helped me to get my dream car. Very professional. Thanks Alex you are the best. Harouna He helped me to get my dream car. Very professional. Thanks Alex you are the best. Harouna More

Ben was great with helping me get into the Tacoma I wanted. He’s very patient, easy to get along with and answers all your questions. wanted. He’s very patient, easy to get along with and answers all your questions. More

Brian Park is a good salesman. I like this man. He was waiting for my family to get here. I like this man. He was waiting for my family to get here. More