Heritage Toyota Owings Mills

Conspiracy I wrote a completely articulate, fact-based negative review of r&h that magically disappeared. This would not disturb me so much, but everyone there I wrote a completely articulate, fact-based negative review of r&h that magically disappeared. This would not disturb me so much, but everyone there throws their "perfect" online reviews in your face if you voice displeasure. The salesman sold me lifetime oil changes and my receipt states as much. They claim that this does not exist, but no one can explain the source of the $900 listed as maintenance. They have charged me for services that did not fix the problem, resulting in multiple return trips. I would forgive this, but an oil change lasts almost 3 hours after they attempt to upsell you for services. Again, I would forgive this as part of the business, but they bad mouth other dealerships for their low ratings, but obviously some sort of software prevents tarnishing their allegedly impeccable resume. More

Poor communications lead to no deal for vehicle of choice Crippling communications internally with management team led to loss of our sale. Don't stop here to purchase a vehicle unless you enjoy dealer shen Crippling communications internally with management team led to loss of our sale. Don't stop here to purchase a vehicle unless you enjoy dealer shenanigans...not sure if this is the same at all Mile One Dealerships but we're not interested in finding out. More

This is the place to go! This is the second time we have bought or leased cars from R & H Toyota. We went back because we had such a wonderful experience the first time with R This is the second time we have bought or leased cars from R & H Toyota. We went back because we had such a wonderful experience the first time with Rob Steiner that we thought we'd try our luck again. He worked with us to find the cars that we wanted for the price we wanted. We were able to lease a 2014 and a 2015 vehicle for less than what our current payments were on our current cars. VERY pleased with every aspect of their customer service from both the sales and service departments. We have been taking cars to their service department since we moved to Pikesville more than 5 years ago. I can't say enough about this dealership and service department! More

great buying experience! Recently bought a 2014 Toyota Tundra from R & H. It has been a long time since we bought a new vehicle and I have to say our experience was excellent Recently bought a 2014 Toyota Tundra from R & H. It has been a long time since we bought a new vehicle and I have to say our experience was excellent. Our salesman Miquel Dardon was very professional and worked with us since we lived several hours away. Chris in Finance was also extremely helpful! I would not hesitate if you are looking for a new vehicle! More

Great Sales Consultant - Miguel Dardon I had a very nice and pleasant Sales Consultant, Miguel Dardon, which made me coming back and buying my brand new 2015 Toyota Corolla LE. He has tried I had a very nice and pleasant Sales Consultant, Miguel Dardon, which made me coming back and buying my brand new 2015 Toyota Corolla LE. He has tried adapting to my type of customer which I would say it was the key point of the deal. Miguel never tried to fake anything on the sale process, he respected my opinion and my needs, and he tried to adapt his approach and answers. I cannot say the same thing about the Manager Tracy Reich which was very disrespectful on his approach and he made me feel terrible bad and very low. He disrespected me on the way he has talked to me and on the way he was judging my business at Toyota. If wasn't Miguel, I wouldn't have coming back to buy the car. I end up accepting the bad term of financing offered, 7,9%, just for the service I got from Miguel Dardon. I have to mention that a better approach I got from the Manager Thomas Myers, which was also nice on my previous day visiting R&H. More

Amazing Experience We just purchased a new 2015 Toyota Tacoma from R&H. We had previously shopped around at Russel Toyota in Catonsville. Needless to say our experienc We just purchased a new 2015 Toyota Tacoma from R&H. We had previously shopped around at Russel Toyota in Catonsville. Needless to say our experience at Russel was FAR LESS than satisfying and we were cautious about going to another dealership to be treated poorly. However, R&H Toyota is AMAZING!!! We were promptly greeted by Miguel Dardon who was more than happy to help us and never once tried to push us into something. He was so pleasant, professional and an overall pleasure to be working with. In addition, Tracy Reich, the Manager, was wonderful. He was courteous, responsive, professional and very friendly. Of course, we cannot forget about Chris in finance - an amazing gentleman as well. We HIGHLY recommend R&H - they were extremely honest with us throughout the entire process. Our faith in car salesmen and dealerships has been redeemed! Thank you so much Miguel, Tracy and Chris - we will be buying from you all in the future for sure! More

great customer service I have bought 2 ars over the past 6 months from R$H. Evon Greene and Tom Myers truely go above and beyond with customer care. Their were a few bloop I have bought 2 ars over the past 6 months from R$H. Evon Greene and Tom Myers truely go above and beyond with customer care. Their were a few bloopers but they addressed them in a way that may me feel like it would be handled and they offered outstanding service recovery More

Great Experience I love my new 2014 Toyota Camry. My salesperson Levi Lafferty showed me many vehicles based on my preferences and needs. He explained all the features I love my new 2014 Toyota Camry. My salesperson Levi Lafferty showed me many vehicles based on my preferences and needs. He explained all the features and benefits of choosing a vehicle from Toyota. Customer service and financing was also very friendly and helpful. Everyone made buying a new car pain free and less scary. More

Great Experience I have to say from the start of my experience all the way to the very end to my final purchase at R&H Toyota it was an overall great experience! I wa I have to say from the start of my experience all the way to the very end to my final purchase at R&H Toyota it was an overall great experience! I was treated with respect the entire time. My sales rep Derek Booth was very professional and helpful. He helped me find a vehicle that I could afford and that would accommodate my family. I would recommend R&H Toyota as I have been. If you want a good sales guy go see Derek Booth at 9801 Reistertown Road, Owings Mills, MD 21117. Thank you R&H for working with me and meeting my needs! More