Heritage Toyota Owings Mills

Three-plus hours to purchase a vehicle? No thanks! I recently purchased a new Camry at R&H as they had the exact model and color scheme I wanted in stock. Having previously had a poor experience at R&H I recently purchased a new Camry at R&H as they had the exact model and color scheme I wanted in stock. Having previously had a poor experience at R&H when purchasing by prior Camry, one would question why I went back. Needless to say, nothing changed from 2012 to 2014, as it once again took me over three hours to complete the sales process. I am usually not one to write online reviews; however, I recently purchased at new Highlander at Bill Kidd's, and my purchase process from start to finish was vastly superior to the one I was treated to at R&H. That said, I would encourage you to reach out to Mike Thornton at Bill Kidd's if you are serious about buying a Toyota and want to be treated to an enjoyable car buying experience. One hour from start to finish, the way a car should be purchased. Additionally, Mike is not opposed to negotiating a price via email, a process one would think all dealers would be open to today given the prevalence of email usage. If I email a dealer about a car, I don't want a call from an annoying salesman asking me to come in for a test drive (R&H approach), I want to know the availability of the vehicle and what you are willing to sell it for (Bill Kidd's approach). More

Excellent Service Great service department. Provided me a loner car without asking when I was in a for a service. I was suppose to get a shuttle ride but they were not Great service department. Provided me a loner car without asking when I was in a for a service. I was suppose to get a shuttle ride but they were not allowing their drivers on the road due to the snow and ice but allowed me to have a loner till my car was ready. This was really excellent and I am grateful for it. More

Newrav4owner Great customer service! We were in between the Ford Escape and the Toyota Rav4. R&H Toyotas manager personally came over to ask us what they could do Great customer service! We were in between the Ford Escape and the Toyota Rav4. R&H Toyotas manager personally came over to ask us what they could do to convince us to buy a Toyota. The staff really worked with us breaking down the financing and price. Were very hospitible when dealing with us. Make sure you ask for Rado! More

super excellence It was an excellent experience with R & H! Especially with Mr. Subido he was very detailed inexplaining everything to my son and I. I do appreciate th It was an excellent experience with R & H! Especially with Mr. Subido he was very detailed inexplaining everything to my son and I. I do appreciate the services rendered to us. Thanks and i wish you all the best in the future. I will be recommended customers. More

Excellent experience with Mr. Steiner Bought a Camry last week. Was really happy dealing with Mr. Rob Steiner. Very friendly, professional. Took care of all my requests. On top of that, go Bought a Camry last week. Was really happy dealing with Mr. Rob Steiner. Very friendly, professional. Took care of all my requests. On top of that, got a nice price. In all, a great experience. Strongly recommend Rob and R&H Toyota. More

Excellent Experience! We just purchased our Toyota Sienna from Evon Greene at R&H a couple of weeks ago. My husband and I were completely satisfied with the process from b We just purchased our Toyota Sienna from Evon Greene at R&H a couple of weeks ago. My husband and I were completely satisfied with the process from beginning to end. We visited several dealerships as we were shopping around and interacted with multiple sales people. Evon and R&H were way ahead of the rest which is why we ultimately made our purchase there. The Sales Center was bright and inviting, there was a wide range of inventory on hand, and we were treated courteously and professionally by everyone we encountered. Evon was fabulous to work with...he knew his Toyota's, he was engaging, he followed up and delivered on everything he said he would, he was exceedingly professional yet very personable, and most importantly, he guided us toward the purchase of our 2015 Toyota Sienna AWD Limited! We are extremely happy and are loving our vehicle. We will definitely recommend R&H and Evon to people we know. More

It was a good experience with the staff especially Mr Subido I had a good experience dealing with Mr Carlos Subido,he was very professional, very kind,friendly and very accomodating. Keep up the good work Carlos I had a good experience dealing with Mr Carlos Subido,he was very professional, very kind,friendly and very accomodating. Keep up the good work Carlos. More

Time for a new car It was time to trade in my 2003 Honda Accord and I had read several glowing reviews of the 2015 Toyota automobiles in Motor Trend, Car and Driver and It was time to trade in my 2003 Honda Accord and I had read several glowing reviews of the 2015 Toyota automobiles in Motor Trend, Car and Driver and Consumer Reports. My sister and I went to R & H Toyota Scion to look around and from past experience salesmen hardly ever approach women shoppers in a car showroom. A few seconds after entering R & H, Rob Steiner came up to us and asked if he could be of service. We looked at the Camry and decided it was too big and opted to look at the Corolla which I liked very much. After this visit, I must have stopped back 3 or 4 more times and called Rob a few times with questions and on every occasion he was courteous, informative, and friendly. My husband and I did end up purchasing a new 2015 Corolla Sport Premium from Rob at a very fair price with excellent financing (0.9% interest) and had an excellent experience all around. I would definitely recommend R&H Toyota Scion without reservation. More

Able to get the job done!!! Very happy! They were able to get me my second loan and were extremely helpful. They went above and beyond!!!i felt very important and like they cared Very happy! They were able to get me my second loan and were extremely helpful. They went above and beyond!!!i felt very important and like they cared More

Love R&H Just completed my second purchase from R&H with Evon. New Scion TC 8 years ago and Highlander (certified used) this time around. Evon was my salesman Just completed my second purchase from R&H with Evon. New Scion TC 8 years ago and Highlander (certified used) this time around. Evon was my salesman both times. We will be back here when it's time to purchase again! Great experience. Evon is the best. More