Heritage Toyota Harrisburg - Service Center

Went for the free inspection, I thought free meant no money involved. I should have asked at the time of purchase of a new venza that free inspection doesn't include the emission part. I could get both a money involved. I should have asked at the time of purchase of a new venza that free inspection doesn't include the emission part. I could get both at other places for $19.95 on occassion. So I brought my truck in which I was sure had less than 5000 miles on it so the emission wpould only cost $29.99. Not so they said at time of pick up by Megan that the state computer said I had more than 5000 miles on it. Not sure I went home and dug up my last inspection report from Mienike @ $19.95 and saw that my truck had only 2800 miles since the last inspection. Back into Freedom Toyota to see the service manager, who at the sight of the 2 inspection reports saw that only 2800 miles was true, and refunded the $10.00 difference in price for an exemption inspection. He said that the info mustn't have transfered to their system. How dumb do they think all people are. If there was no info transfer why did they charge me the highest price, and how could they do an inspection, legally, tell me that. More

It wasn't that I received bad customer service, but that there was no customer service. The conversation with the service writer went like this on check-in: "Here for your recall?" she said. "Yes." there was no customer service. The conversation with the service writer went like this on check-in: "Here for your recall?" she said. "Yes." "Good. Sign this." A piece of paper is passed across the desk, unaccompanied by any explanation of what I was signing or why. I took a moment to read it. "Are you leaving or staying here?" she asked. "I'm going to wait." "Ok. Go into the waiting room. I'll find you when it's done." As you can see, at no time was I asked if there were any other needs, further explanation, or additional information offered. An hour and a half passes. During this time I do not see the service writer nor am I informed of the process, how long to expect, or anything else. Only because of the person I spoke with the day before, whose name I believe was Heather, did I understand that the service takes an hour to an hour and a half. At this time I see my vehicle taken into the service check-in bay. And watch it sit. And sit. And sit. 30 minutes passed with it in the bay without any contact with the service department or the advisor who had checked me. Frustrated by this, I walked into the bay to find an employee leaning up against the drivers side fender of my car shooting the breeze with his co-workers. "What do I need to do to get my car out of here? It's been sitting here for 30 minutes and I haven't heard from anyone about it." I asked. There was a bit of stammering when another employee said "I can take care of that for you." His badge indicated he was the assistant service manager, but he didn't introduce himself or apologize for the delay. After several minutes of waiting as paperwork was printed and my next signature received, again without an explanation, I was finally able to leave. More

Great Staff,Good service. I take my care here for service on a regular basis and am always treated well. I have a car with over 100,000 miles and they keep it running for me. on a regular basis and am always treated well. I have a car with over 100,000 miles and they keep it running for me. More

Trish was wonderful in succinctly explaining everything to me. I was not confused. She explained every detail. She used words and descriptions that were easily understood. "Stretch" was also very good at e to me. I was not confused. She explained every detail. She used words and descriptions that were easily understood. "Stretch" was also very good at explaining details. I felt very comfortable when my service was completed. Thank You Freedom................Brenda More