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Heritage Toyota Harrisburg - Service Center

Harrisburg, PA

4.3
237 Reviews
Call Service Center (717) 908-8296

237 Reviews of Heritage Toyota Harrisburg - Service Center

Sort by
December 23, 2023

Worst Customer Service Department ever for a Toyota Dealership. No updates provided by anyone in the Service Department. Service advisor are in rush to go home then attending their customer. More

by parable.04.humors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Chapman
Report | Print
September 30, 2023

Worked well with me and showed professionalism in the entire process. Happy with my car More

by jdeveney13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pinkney King, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Heritage Toyota Harrisburg responded

Hi, Congratulations on your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

September 27, 2023

My car had a trunk malfunction, and on my way to my usual dealership I pulled in to ask for help. Sebastian and NyiNyi Came to my rescue and fixed the trunk issue and didn’t charge me. I will certainly be More

by ahouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian and NyiNyi, Nyi Nyi Soe
Report | Print
Sep 29, 2023 -

Heritage Toyota Harrisburg responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

August 28, 2023

Chabi was an amazing salesmen and helped me through out the entire process of buying my new car. More

by Abc23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Peguero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Monuteaux, Chabi Bhattarai, Jordyn Gerace, Hugo Angulo
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Sep 01, 2023 -

Heritage Toyota Harrisburg responded

Hi, Congratulations on your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

August 18, 2023

Had oil n tire rotation with Toyota care. Left an oil mess underneath, no one calls back after 3 attempts to simply clean it up. Wish I could leave a better rating, but not the 1st time no More

by moxiedan2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Forget the name, Erin Spangler
Report | Print
Aug 28, 2023 -

Heritage Toyota Harrisburg responded

Thank you for sharing feedback about your experience with Heritage Toyota Harrisburg. Our goal is to meet then exceed the expectations of all customers and sincerely apologize as if appears this did not occur. We greatly appreciate you taking the time to speak with our Service Manager, Janelle Holmes, allowing us to work with you toward a resolution that makes you happy. As discussed, if you have any additional questions or concerns, please contact Janelle directly at janelle.holmes@mileone.com or 717.908.8277 so we can ensure that your next visit is consistent with the high standards that match our reputation. Again, thank you for your time and we look forward to continue working with you in the future.

July 21, 2023

Had an appointment for a regular oil change and tire rotation. Told me I needed new tires but had to come back two days later to put them on. Waited over 5 hours for them to put new tires on. More

by CHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick
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Jul 28, 2023 -

Heritage Toyota Harrisburg responded

Thank you for taking the time to review Heritage Toyota Harrisburg. Our goal is to meet then exceed the expectations of our customers and sincerely apologize as it appears this did not occur. Our Service Manager, Janelle Holmes, would like to better understand your experience and address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database without a full name. At your earliest convenience, please contact Janelle directly at janelle.holmes@mileone.com or 717.908.8277 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your time and we hope to speak with you soon.

September 11, 2022

Very unprofessional, rude with my recent encounter with my car, poor communication. As a store manager Wendell used his role to be unprofessional when certain situations occur. Received an uncleaned car, More

by Jej12
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Wendell Fletcher
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Sep 12, 2022 -

Heritage Toyota Harrisburg responded

Thank you for taking the time to review Heritage Toyota Harrisburg. We work hard to provide all customers with an exceptional experience and we sincerely apologize as it appears this did not occur. Our General Manager, Phil Stillman, would like to discuss your comments and concerns in more detail, but has been unsuccessful in locating your contact information. At your earliest convenience, please contact Phil at pstillman@mileone.com or 717.908.8285 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Thank you again and we truly hope to speak with you soon.

Sep 12, 2022 -

Jej12 responded

Thank you for your response Phil, as this concern did very occur unfortunately. There are messages from your store manager disregarding my concern and to contact someone else at Heritage.

August 17, 2022

Great service! I was able to receive great information on the car, and I love the car we purchased! More

by Rebecca010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pinkney King, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2022 -

Heritage Toyota Harrisburg responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again! Take care!

January 28, 2022

I loved my experience fast and honest! I'm looking forward to my new ride! More

by Kenneynm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herb Drawbaugh, Muhammad Khan (Shan), Bill Harral
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Jan 29, 2022 -

Heritage Toyota Harrisburg responded

Hi Kenneynm, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 04, 2022

tried to schedule my first service online. Received no response. I tried calling to schedule and was told they would call me right back. No response. I tried calling again and was told to leave a message More

by thomas.westermann
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Dorman
Report | Print
Jan 05, 2022 -

Heritage Toyota Harrisburg responded

Hi Thomas. Thank you for taking the time to review Heritage Toyota Harrisburg. We sincerely apologize for the lack of communication you experienced with our Service Department. This is not our way of doing business, as we work hard to provide our customers with an exceptional experience. Our Service Manager, James Mottershead, has attempted to contact you to address your concerns, but has been unsuccessful in connecting with you. If you wish to further discuss the situation, please contact James directly at jmottershead@mileone.com or 717.908.8277. Again, thank you and we hope to speak with you soon.

Jan 06, 2022 -

thomas.westermann responded

Someone with the name Del, claiming to be the service manager tried, but no one with the name James. Service department can’t even get contacting people right. Nice try. I know you want me to change my review but I can’t.

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