Heritage Toyota Harrisburg - Service Center

I have been getting my GMC Yukon serviced there since I bought it there in December. I live about an hour from the dealership but continue to service it there with the help of the Sales manager Stacy Hoke. bought it there in December. I live about an hour from the dealership but continue to service it there with the help of the Sales manager Stacy Hoke. He lives reletivly close to me and is willing to go out of his way to pick my car up to be serviced when needed. This is just one of many of the excellent customer service acts that have gone above and beyond expectations. The service manager Alan calls me to let me know what services need to be performed and what these services will cost me before performing them. My vehicle comes back to me washed and vacuumed every time which is another nice touch. Stacy always leaves a vehicle at the house while he has mine at the dealership. This allows me to get my daily choirs and running around done without skipping a beat which is very helpful with my busy schedule. I have many dealerships closer to my home but I will continue to service and buy my vehicles from Freedom because I truly feel there customer service cannot be matched. I Recommend when searching for a dealership for any of your automotive needs you seriously consider the Freedom auto group for it truly is an exceptional place to do business! More

I took my 2009 Camry to Freedom Toyota to have recall work done (Power window assembly) that couldn’t be performed at my normal auto-body shop (Palmyra Auto Service). Nice waiting area and work was don work done (Power window assembly) that couldn’t be performed at my normal auto-body shop (Palmyra Auto Service). Nice waiting area and work was done expediently. However, I was told by the sales clerk that there were ‘extensive’ issues found with the car that required ‘immediate’ attention. I did not request to have these things looked over. This included the tires (noted as worn and damaged), the cabin air filter, the belt (frayed and worn), and a leaking water pump. This was curious to me since I had just had the car inspected earlier THAT WEEK by Palmyra Auto Service, who had not noted any of these concerns (NOTE: Palmyra Auto has serviced at least half a dozen cars for our family for 20 years and we have NEVER had a car break down on us). Additionally, the sales clerk at Freedom had told two other people waiting of similar unknown, but ‘immediate’ issues while I was waiting for the work to be completed on my car. I declined any repairs or additional information from Freedom, and instead took the inspection sheet with the noted concerns immediately to Palmyra Auto to follow-up, just to be sure. Long story short, there were no issues with any of the noted items (Palmyra Auto was good enough to take me back and SHOW me each specific ‘issue’, then explain what a worn belt would look like, etc.). This was done at no charge to me. I believe this was nothing short of a scam on Freedom Toyota’s part in an attempt to get me to pay through the nose for repairs I did not (a.) request or (b.) need. Dishonesty is not appreciated, and should not be acceptable to the consumer. I am not someone who typically writes reviews, and who also tends to give people the benefit of the doubt most of the time, but I could not in good conscience let this one go. I would NEVER go to, or recommend, Freedom Toyota to anyone looking for honest and dependable service for their car. Maybe nice waiting areas are your thing; if so, you’ve found your place at Freedom Toyota. For me, I’ll take honesty and a proven record of service any day of the week. For these issues, I give customer service and overall experience a 1. More

We are having problems with a 2011 Toyota not even 8000 miles. Car is jerking check engine light major issue for new car they would not give us paper work mechanic called us a liar after he was confronted miles. Car is jerking check engine light major issue for new car they would not give us paper work mechanic called us a liar after he was confronted by his boss. They would not give loaner car. They say free cleaning when after service they lie. Even the sales manager don't help you. I would never recommend this place even to my enemy. Problem still not fixed on car they reset the computer. Has to be tripping codes for a reason. I failed to mention that they sold me a used jeep 2 yrs prior. There service did me wrong that time with a transmission and warranty issue. Why I went back to them they said they would make it right got me in a 2011. Well now more stress and headaches with a bigger payment. It is worst dealership I ever dealt with. They do not cover the warranty issues. They reset computer in car well it comes on for a reason. The sales manager is a liar. They do not live up to a dealership. I would go to any dealership then that one. Even Bobby Rahal was willing to help us out. I would not take a car from this dealership if they gave me one free and clear. The stress is to much to handle. More