Heritage Toyota Harrisburg - Service Center

Always great service Every time I've brought my car in for service, they know who I am and why I'm there. Registering for an appointment online is easy and I get reminder Every time I've brought my car in for service, they know who I am and why I'm there. Registering for an appointment online is easy and I get reminders e-mailed to make sure I don't forget. Once I'm there, they waiting area is always clean and allows me to relax while I'm waiting on my car. If there is anything needed, a Customer Service Rep reviews what is needed and asks for permission to do the required service. After service is completed, they review everything that has been done. This is truly exceptional customer service. More

Hail damage repaired YEA! The repairs to my Chevy Sonic are top knotch! The employees were very friendly and helpful, especially the Body Shop Manager, Rob Shade. He answe The repairs to my Chevy Sonic are top knotch! The employees were very friendly and helpful, especially the Body Shop Manager, Rob Shade. He answered all my questions promptly and obviously knows his stuff. I would definitely recommend this dealership to my friends. More

Friendly I did not buy my car at this dealership, I work at the Air National Guard base nearby. My dealership was tri county Toyota and my experience there w I did not buy my car at this dealership, I work at the Air National Guard base nearby. My dealership was tri county Toyota and my experience there was horrible. Here at Freedom, they are friendly, professional and I will go out of my way to come to this dealership. I live in Berks county about 1hr away. Don't ever change.. Thank You More

Excellent service for my 1st visit Janelle was a very friendly, helpful in our 1st service at Freedom. She took her time to explain what service was done to my car and explain the paper Janelle was a very friendly, helpful in our 1st service at Freedom. She took her time to explain what service was done to my car and explain the paperwork we received. She was also able to answer our questions we had about future service. GREAT JOB - good auto service is hard to find these days. More

Green 280 I have to say that since I have been having my car serviced there I have had nothing but good things to say. I had an appt. on Weds 9/17/14 I called I have to say that since I have been having my car serviced there I have had nothing but good things to say. I had an appt. on Weds 9/17/14 I called Sat 9/13/14 and they were able to get me in if I was able to leave the car. (not a problem) to my surprise and happiness my car was completed in less than to hours. No sooner that I got home they called to let me know that my car was ready. Thanks Robert you are the man. More

Kaylynn was very helpful during my time of service at Toyota today. She was pleasant and showed good customer serivce to me and my daughter. was very helpful during my time of service at Toyota today. She was pleasant and showed good customer serivce to me and my daughter. More

20,000 mile service The service personnel are always friendly willing to take the exrtra step to serve their customers. The do quality work keep you informed and provid The service personnel are always friendly willing to take the exrtra step to serve their customers. The do quality work keep you informed and provide excellent loaner while your vehicle is being serviced. Thsi si very important to me as I have to go to work and have to travel approx. 15-20 miles one way. More

RO#137056 I had a state inspection done and couldn't be more pleased with the service and Kaylynn's customer service. My experience has always been great with I had a state inspection done and couldn't be more pleased with the service and Kaylynn's customer service. My experience has always been great with all of the Freedom team. More

Service team does above and beyond I went in to have transmission checked on my 2010 Rav 4....I had experienced some hesitation and wanted them to check out the shift solenoid. After g I went in to have transmission checked on my 2010 Rav 4....I had experienced some hesitation and wanted them to check out the shift solenoid. After getting the car back and paying the bill I was still experiencing the shifting issue and voiced my concern to Allen Pearson, the head of service. He was amazing and I brought my Rav back to them and he went above and beyond, even getting a Toyota master technician who specializes in transmissions to review my car as well as reviewing my past maintenance on my car and seeing I had it in for this issue prior to the warrenty expiration. After 2 days of using a loaner car I got my car back and was pleased that the issues seemed to be fixed. There was no additional charges, and Allen just wanted to make sure I was satisfied with my service. He is truly an amazing manager and even though I didn't go to Freedom to buy my Rav I highly recommend their commitment to serving the customers 100% all the time. More

Excellent service Alyssa Danley is efficient, friendly and courteous. She has been very good at getting my car serviced, sometimes on very short notice. The service dep Alyssa Danley is efficient, friendly and courteous. She has been very good at getting my car serviced, sometimes on very short notice. The service department does quality work. All three of our cars are serviced here and I have no complaints. More