Heritage Toyota Harrisburg - Service Center

30,000 mile interval service Best dealership around: sales, service, and body shop. Had my 2013 Sienna in for the 30K service last week and came away very satisfied. There was a Best dealership around: sales, service, and body shop. Had my 2013 Sienna in for the 30K service last week and came away very satisfied. There was a mix up with the billing but Kalynn (Horner) Miller, my service advisor, quickly and efficiently corrected the issue. She was very professional and knowledgeable in being able to rectify the problem. Sincerely, Marty Gruver More

Great, fast service I brought my Tundra for service. The whole process went smoothly, from when I dropped it off until I picked it up later that same day. I brought my Tundra for service. The whole process went smoothly, from when I dropped it off until I picked it up later that same day. More

State Inspection Janelle was efficient and helpful. Work was done quickly and professionally. The checkout process was painless and my car was delivered to me by a por Janelle was efficient and helpful. Work was done quickly and professionally. The checkout process was painless and my car was delivered to me by a porter who also asked/inquired about my complete satisfaction. The dealership met all my expectations and delivered on their promises (including cleaning the vehicle!) More

State Inspection Inv. # 15948 Advisor - Kaylynn Miller I took my car in for a state inspection, oil change and tire rotation. The service was excellent as always Inv. # 15948 Advisor - Kaylynn Miller I took my car in for a state inspection, oil change and tire rotation. The service was excellent as always and Kaylynn was very sweet and very helpful. I was very pleased. More

Toyota Service The service was great and my car was ready as promised and on time! The Service Rep. was friendly and explained the work performed. I will continue t The service was great and my car was ready as promised and on time! The Service Rep. was friendly and explained the work performed. I will continue to bring my Prius here for service! More

Satified Customer I was pleased with my service. My car was taken in immediately, requested service finished and I was on my way in a reasonable time. I wasn't pushed I was pleased with my service. My car was taken in immediately, requested service finished and I was on my way in a reasonable time. I wasn't pushed to have something done that I felt was not needed. More

quick polite service. Freedom Toyota's customer service is very good. I made my appointment for my 15,000 mile check up. The scheduler was polite and had me in the next Freedom Toyota's customer service is very good. I made my appointment for my 15,000 mile check up. The scheduler was polite and had me in the next day. Janelle had me in and out in less than an hour. More

awful Would never reccomend anyone to purchase from here. Customer service is extremely disappointing. Bought a car 2wks ago, a 2014 Nissan, and have experi Would never reccomend anyone to purchase from here. Customer service is extremely disappointing. Bought a car 2wks ago, a 2014 Nissan, and have experienced issues with it. It has been in their shop twice and still the problem occurs. They are very rude and I do not feel they are an honest dealership and certainly do not offer fair prices for the quality of cars they sell. We came in there unexpectedly one day because of the situation my old car put me in and they saw it as an opportunity and took advantage. Now they are impossible and unreasonable to work with. Their sale manager, Stacy Hoke actually told me that I was not going to find any better service elsewhere and also tried to manipulate and indimidate me when I expressed my concerns with how dishonest they were and how horrible their customer service was. He also told me because I bought a Nissan, they couldn't do everything to help because they "are not a Nissan dealership". He also told me that "for every 10 customers there is always 1 that doesn't like them", well, since my car has been in their service shop twice in the last 2weeks, I have met 4 upset/irate customers. Seems higher than he predicted. Also, all had the same thing to say, the famous phrase around Freedom Toyota is, "it's normal, there is nothing we can do". Ridiculous. More