Heritage Toyota Harrisburg

Fanetta Eldridge January 13, 2012 Dear Mr. Fanetta Eldridge January 13, 2012 Dear Mr. Joseph Tagye, I have a few things I would like to discuss with you regarding your, "Freedom Fanetta Eldridge January 13, 2012 Dear Mr. Joseph Tagye, I have a few things I would like to discuss with you regarding your, "Freedom Toyota" company, located in the Harrisburg area. My husband and I purchased our 2011 Toyota Corolla in June of 2011. The manager of Used Cars dept., Stacy Hoke, was first to assist me. I had to go alone (my husband was at work) and not knowing what I wanted and feeling kind of lost, Stacy showed me that I was important by giving me some ideas. After helping to somewhat, narrow some of my options down, he introduced me to Felix, who took such good care of me and my needs. Before Stacy left, he told me that I could contact him anytime and he would assist me. Felix then, picked up the ball and got us into our 2011 Toyota Corolla which in turn has changed my family and my life. Because the service was so good, I brought my sister (who was trying to purchase a new car) to the same people at the same location, who helped her in the same way in which they helped me. They treated us like family and you don't find that in many places. Any problems that I encountered with my car, I went directly to Stacy and he was on the job assisting me with no hesitation at all. On December 23, 2011, an older lady hit our car and totaled it. I was devastated. Instantly I thought to call Stacy and Felix and once more they were on the job helping us find another car by instructing us on what we must do. Even though I feel that I have been a bug to the both of them, they assured me that I wasn't. Their 100% customer service amazes me and encouraged me to bring in anyone and everyone who is anticipating on purchasing an old or new vehicle. I wanted to personally write you a letter, letting you know just how good it feels to know that there are those who do their jobs and at times exceed expectations. This is what Stacy and Felix did for me and mine. They never talked down to me, but instead, encouraged me, informed me and treated me like I was royalty. I just want to say, "Thank You" and I thank them for being so kind and efficient. Sincerely, Fanetta Eldridge More

Purpose of visit - to change my oil. The Freedom Service Team worked with me to set up a drop-off and pick-up time that fit my busy schedule. Trish Hollenbaugh was friendly and followed thru to confirm the Team worked with me to set up a drop-off and pick-up time that fit my busy schedule. Trish Hollenbaugh was friendly and followed thru to confirm the work was done. Got a great deal 17 months ago. Getting great service after the sale. More

On Jan.12,2012 I returned to your dealership to have a parking light replaced that had been missed the previous day during service.The tech had gone over board to accomodate me having to replace a water p parking light replaced that had been missed the previous day during service.The tech had gone over board to accomodate me having to replace a water pump and complete a number of service issues.My stay was much longer then expected but because I was so well informed each step along the way and they were so friendly it was ok. It was after 6PM and we were about to leave when it was noticed a parking light was not working. Arrangements were made to satisfy me and correct the problem. Thank you very much. Capt22 More

Trish the service representative was very helpful and instructive. She fully explained the 30,000 mile check up thoroughly. including the final check-up of the included warranty items. Also, the expl instructive. She fully explained the 30,000 mile check up thoroughly. including the final check-up of the included warranty items. Also, the explanation of the winter tire pressure for the Camry was very instructive as well. More

Trish wrote me up for my state inspections and was very friendly/professional in her communication. In my experience with her in the past she has always been patient and detailed in explaining procedures friendly/professional in her communication. In my experience with her in the past she has always been patient and detailed in explaining procedures to me. She is by far my favorite service adviser to work with when I go to Freedom Toyota/Chrysler. More

Trish eas very friendly and helpful in getting the Rav serviced and out the door in a timely and efficient manner. She was very pleasant and she answered all of my questions. serviced and out the door in a timely and efficient manner. She was very pleasant and she answered all of my questions. More

Trish was very helpful. She arranged for me to use a loaner car and called me several times to update my on the repairs and offer suggestions of recommended services without being pushy. loaner car and called me several times to update my on the repairs and offer suggestions of recommended services without being pushy. More

they treat my problem with the upmost concerns and give the answer to the problem.also i enjoy going there.the tects are very reespectful to listen to your problem too. the answer to the problem.also i enjoy going there.the tects are very reespectful to listen to your problem too. More

Very clear communication as to what work was being completed to my van. Loaner car availablility. Concern about my waiting time. Professionalism of my contact, Trish Hollenbaugh. completed to my van. Loaner car availablility. Concern about my waiting time. Professionalism of my contact, Trish Hollenbaugh. More