Heritage Toyota Harrisburg

On August 5, 2010, we were driving from Long Island to Charlotte, SC to attend a 50th wedding anniversary party. Just before we reached Harrisburg, we stopped for gas and noticed that the car ran very ro Charlotte, SC to attend a 50th wedding anniversary party. Just before we reached Harrisburg, we stopped for gas and noticed that the car ran very rough in first gear. Back on the highway, the Check Engine light came on. We took the first exit, found a garage, and the mechanic at that garage RECOMMENDED Freedom Toyota, a couple of miles down the road. We were very concerned that we would be unable to attend the anniversary party. The personnel at Toyota, from the time we arrived until the time we left, less than two hours later, were professional, concerned, and made every effort to get us back on the road. Despite the car being a 1998 Avalon, they were able to diagnose the problem quickly, had the parts on hand, and successfully replaced a valve and got us on our way. The price was fair, and the excellent service was free. We would wish car trouble on no one, but it if happens, you can rely on Freedom Toyota to take good care of you! More

After checking off everything that needed to be prepared, organized and packed for a 10-day drive/vacation to Maine, we backed out of our garage in the 6:30 am darkness in early October to realize the left h organized and packed for a 10-day drive/vacation to Maine, we backed out of our garage in the 6:30 am darkness in early October to realize the left headlight on our 2005 Corolla was out. Fearing a violation and a time-consuming search in New England for the bulb, our vacation was off to a brutal start before we left the driveway. We didn't think Freedom Toyota would be open but -- knowing the excellent service we've always received there -- we pulled into the lot. Dan Ward, Assistant Service Manager, was there early, and -- despite the service garage and parts department not yet open -- he managed to obtain the bulb...and install it himself. It certainly disrupted the beginning of his day, but you'd never know by his incredibly professional demeanor and friendly personality. Dan Ward, and Freedom Toyota, provided an excellent omen to what turned out to be a GREAT vacation. We'll always remember how it stared...without delay or worry...thanks to Dan. Freedom Toyota is lucky to have him. We'll always be indebted. More

We were looking for a new car and happened by Freedom Toyota for a test drive. The sales person was personable, informative and very friendly. Everyone, up to level of the owner, was very helpful is as Toyota for a test drive. The sales person was personable, informative and very friendly. Everyone, up to level of the owner, was very helpful is assuring we had a positive experience. We ultimately purchased a different brand of car. More

I am very glad to be served by this dealership. I got good experience every time when I did regular service there especially with Mr. Dan Ward who is very nice and professional. Thank you so much, Mr. Da good experience every time when I did regular service there especially with Mr. Dan Ward who is very nice and professional. Thank you so much, Mr. Dan Ward ! I would recommend them to anyone. More

I can't begin to tell you how extremely pleased I am with this dealership. I took my car there for service. Dan Ward is an AWESOME man ! He went WAY ABOVE and OVER BOARD to ensure that I was happy with my ca this dealership. I took my car there for service. Dan Ward is an AWESOME man ! He went WAY ABOVE and OVER BOARD to ensure that I was happy with my car. I have NEVER had such a great experience with any other auto repair / service station. I am a mother of 6 - all are still at home and 5 drive.....so yeah, we have lots of cars ! After our recent experience with this dealer's service department and in particular Dan Ward - WE WON"T GO ANYWHERE ELSE BUT FREEDOM TOYOTA FROM NOW ON - WE LOVE YOU GUYS !!! - You really treated us great and we really appreciate it ! - I HIGHLY recommend these guys - I will be telling all of my friends ! Colleen Lopez - Harrisburg, PA More

The service experience at Freedom Toyota has been outstanding. Dan Ward, Service Advisor, has always gone above the bar in all the aspects of customer service at this dealerships service department. outstanding. Dan Ward, Service Advisor, has always gone above the bar in all the aspects of customer service at this dealerships service department. He is always congenial, he greets his customers with a smile and welcoming handshake. Whether it's just routine maintenance or warranty work, he goes the extra mile to provide an excellent level of customer support. He explains all the details of what service will be provided, he provides follow-up, feedback, and status, of the work in progress. He has been able to provide prompt service while I'm waiting and additionally he has been able to provide transportation support or arrange for a loaner car when a longer time is needed to service my vehicle. I have become "one happy customer" at Freedom Toyota, and I have been happy to recommend Freedom Toyota to my friends and family. My son has also purchased a vehicle and is equally as pleased as I am with his purchase and the excellent service he continues to receive at Freedom Toyota. Freedom Toyota has made a big and improved difference since taking over this dealership. Every employee you meet contact with goes out of their way to please the customer! More

Last year my boyfriend took his sons Tacoma truck down for an inspection and he came home with a 2005 Matrix for me to look at to see if I liked it. We ended up going back to maybe buy it and ended up wit for an inspection and he came home with a 2005 Matrix for me to look at to see if I liked it. We ended up going back to maybe buy it and ended up with a brand new Matrix (2009!) that they had just put in the parking lot! Then a year later when he was again taking his sons truck down for inspection and oil change,he ended up getting a brand new Tacoma truck for himself! And when I saw it and drove it myself I wanted a brand new car too. So then we were taking my car down for it's first oil change, we looked at the Rav 4 and ended up getting it. Don't get me wrong, I loved my car but I felt it would be very good for me to have 4 wheel drive, and it looked just like my car only bigger! So we feel from the sales people clear up to financing everyone was great and still are. We just took both vehicles in for plan A. Everyone did an excellent job! A special thanks to Kelly Cooper/Service, Sidney Ruth/Sales Associate and Sarah in rentals. THANKYOU Marlene Hurrell and Lewis Stoneroad More