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Heritage Toyota Harrisburg

Harrisburg, PA

Overview
Employees
Reviews
Vehicles
4.9
4,235 Reviews
Offering Pennsylvania drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Toyota Harrisburg is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6060 Allentown Boulevard

Harrisburg, PA

17112

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Showing 4,235 reviews

July 24, 2020

This was my first car buying experience and it couldn’t have gone smoother. Jon was very professional, knowledgeable, and super friendly. Would definitely recommend Heritage and their team! More

by minihesstruck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Miner, Jon Brown
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July 20, 2020

Jon was really knowledgeable and super great to work with. He was very approachable and made the car-buying experience painless. I give him 5 stars! More

by JferMac
Recommend Dealer
Yes
Employees Worked With
James Miner, Jon Brown
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July 20, 2020

Fantastic! I had a fantastic experience buying my vehicle. Mr. Pinkney King, Jr. was very professional, knowledgeable, and easy to work with. I appreciate his More

by agentcass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pinkney King, Jr.
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July 19, 2020

Rude service Extremely rude to us after we closed a sale!! Totally ruined our experience at this dealership. Everyone else seems very nice and polite except this p More

by winstonhall2018
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Megan Fitzkee
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Jul 24, 2020 -

Heritage Toyota Harrisburg responded

Thank you for sharing your feedback about your recent experience at Heritage Toyota Harrisburg. We value your input and sincerely apologize for the issues you experienced at our dealership, as this is not our way of doing business at any of our MileOne stores. We work hard to maintain a high level of customer satisfaction throughout your entire car-buying experience and are very sorry if this did not occur. We appreciate you taking the time to speak with our General Manager, Phil Stillman, and were glad to address your concerns. As discussed, we have reviewed your comments with our management team and sales staff to improve our processes and ensure this doesn’t happen to another customer moving forward moving forward. If you have any further questions, please contact Phil at pstillman@mileone.com or 410.363.8300 and he will be happy to help. Thank you!

July 18, 2020

The staff are very attentive and I think are probably the greatest people I met for a while. Muhammad really worked his butt off with us. He followed up with us everyday. Also the sales manager Bill and Brya More

by burnetterosetta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Deguzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wendell Fletcher, Levi Lafferty, Muhammad Khan (Shan)
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July 18, 2020

Muhammad was a fantastic salesman....even helped to save everyone on insurance.policies...went above and beyond to make everyone happy.....just loved him...would recommend anyone to him More

by Slosh2
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan (Shan)
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July 18, 2020

Muhammad was AWESOME helping my friend Rosie purchase her new RAV 4, Thanks for everything! Great service! I recommend Mahomand if you are looking for car More

by Karen
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan (Shan)
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July 18, 2020

Came to Harrisburg Toyota and Muhammad help us get into a new highlander. He really took good care of us and we will be sending him a lot more people in the future. Thank you Muhammad for all ur help. More

by raibhim90
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan (Shan)
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July 18, 2020

Extremely professional and personable. The transaction went better than I imagined and they were very accommodating in helping me. They have my business in future. More

by cjr721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Warlow
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July 18, 2020

He didn't give polite and he is not nice person to talk so I didn't recommend him for another person go look another person More

by Bethel2016$
Recommend Dealer
No
Employees Worked With
Wendell Fletcher
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Jul 24, 2020 -

Heritage Toyota Harrisburg responded

Thank you for taking the time to review Heritage Toyota Harrisburg. Your input and the feedback from all our customers is important to us, as we strive to meet then exceed your expectations. We are very disappointed to hear about your less than positive experience, and understand your frustration with our dealership. When you walk into our store, you should feel welcomed and important; we sincerely apologize if you were not treated that way. Our General Manager, Phil Stillman, would like to speak with you to personally apologize for your experience and address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database using your DealerRater username. We work hard to maintain a high level of customer satisfaction and would appreciate the opportunity to rectify our missteps and restore your faith in our dealership. At your earliest convenience, please contact Phil at pstillman@mileone.com or 410.363.8300 so we can ensure your next experience is consistent with the high standards that match our reputation. Again, thank you for your time and we look forward to speaking with you soon.

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