Heritage Toyota Harrisburg

The service experience at Freedom Toyota has been outstanding. Dan Ward, Service Advisor, has always gone above the bar in all the aspects of customer service at this dealerships service department. outstanding. Dan Ward, Service Advisor, has always gone above the bar in all the aspects of customer service at this dealerships service department. He is always congenial, he greets his customers with a smile and welcoming handshake. Whether it's just routine maintenance or warranty work, he goes the extra mile to provide an excellent level of customer support. He explains all the details of what service will be provided, he provides follow-up, feedback, and status, of the work in progress. He has been able to provide prompt service while I'm waiting and additionally he has been able to provide transportation support or arrange for a loaner car when a longer time is needed to service my vehicle. I have become "one happy customer" at Freedom Toyota, and I have been happy to recommend Freedom Toyota to my friends and family. My son has also purchased a vehicle and is equally as pleased as I am with his purchase and the excellent service he continues to receive at Freedom Toyota. Freedom Toyota has made a big and improved difference since taking over this dealership. Every employee you meet contact with goes out of their way to please the customer! More

Last year my boyfriend took his sons Tacoma truck down for an inspection and he came home with a 2005 Matrix for me to look at to see if I liked it. We ended up going back to maybe buy it and ended up wit for an inspection and he came home with a 2005 Matrix for me to look at to see if I liked it. We ended up going back to maybe buy it and ended up with a brand new Matrix (2009!) that they had just put in the parking lot! Then a year later when he was again taking his sons truck down for inspection and oil change,he ended up getting a brand new Tacoma truck for himself! And when I saw it and drove it myself I wanted a brand new car too. So then we were taking my car down for it's first oil change, we looked at the Rav 4 and ended up getting it. Don't get me wrong, I loved my car but I felt it would be very good for me to have 4 wheel drive, and it looked just like my car only bigger! So we feel from the sales people clear up to financing everyone was great and still are. We just took both vehicles in for plan A. Everyone did an excellent job! A special thanks to Kelly Cooper/Service, Sidney Ruth/Sales Associate and Sarah in rentals. THANKYOU Marlene Hurrell and Lewis Stoneroad More

I bought my Town and Country @ Freedom and I, also, frequent this dealer for service. I am on the road just about everyday for my job, and I rack up mileage very quickly. While I know Freedom is very frequent this dealer for service. I am on the road just about everyday for my job, and I rack up mileage very quickly. While I know Freedom is very busy with service customers, Dan ALWAYS makes sure he gets me in the schedule (even on last minute notice) so that I can resume my daily travel responsibilities. He has provided top notch service to me. I keep going back to Freedom because of the following reasons: Convenience; Kindness & Respect; Fair Pricing; and, most importantly, Honesty and Trustworthiness. I have a family and a demanding work schedule... so I HAVE to rely on my vehicle to SAFELY get me where I need to be. I know very little to nothing about fixing a car; So,I need to trust that the dealer I choose to work on my car is making sure it gets the proper attention needed and that they fix any and all problems efficiently and effectively. Freedom has earned my respect through Dan Ward and the whole Service Team (including the courtesty drivers, detail guys, and the help desk). If Freedom keeps giving me the best service, I will keep coming back for more... including buying more cars there! More

Short Review: I wish we lived in or near Harrisburg so we could go to Freedom Toyota for our service needs. These guys are great. Long Review: We were on vacation and as we left Hershey in the afternoon, on could go to Freedom Toyota for our service needs. These guys are great. Long Review: We were on vacation and as we left Hershey in the afternoon, one of the run flat tires on our Toyota Sienna indicated it was low. We found Freedom Toyota and Dan got us in and out before the end of the day with new tires. Dan was honest and fair with us - he told us that two of our tires still had 8K-9K left on them when he could have tried to sell us four new tires. He was friendly and helpful. The dealership had a nice waiting room where we waited with our four kids and everyone there was wonderful. We really appreciated the fast service and we were able to resume our trip and get back to Connecticut that evening. I can't say enough good things about Dan and the other employees we interacted with. More

We purchased a new Camry about a week or so ago and we were promised mudflaps. As luck would have it, our sales person and his boss (that we dealt with) were both on vacation. Mr. Hoke handled the situat were promised mudflaps. As luck would have it, our sales person and his boss (that we dealt with) were both on vacation. Mr. Hoke handled the situation perfectly and the service person, Ms.Cooper, I worked with was just as good as it gets, very accomedating and just plain pleasant. They got a hold of the parts and said we can do it "NOW" if you wish. Man...that is some service. Service done the right way...I will be happy to spread the word. Thank you kindly, John and Susan Viguers More

I had a very important work related presentation to make and got up early and went out to my car. Of all days, it wouldn't start. I frantically reached-out to the dealership and explained my situation to and got up early and went out to my car. Of all days, it wouldn't start. I frantically reached-out to the dealership and explained my situation to Dan, The Service Specialist. Harrisburg Toyota understood my dilemna and immedialtey sent a technician out to help me with my car issue and I made it to the meeting on time...I know how busy they are, but they went above and beyond to get help me! I have not only had a wonderful experience in this matter, but also when I go in for regular service. I am always treated professionally and attended to promptly, and always with smiling faces. I always recommend this dealer to family and friends-and my sister, who purchased a vehicle from Freedom! More