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Heritage Toyota Harrisburg
Harrisburg, PA
3,284 Reviews
Offering Pennsylvania drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Toyota Harrisburg is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 3,284 reviews
December 09, 2010
It was the day from hell at Freedom. I arrived at 10:40 to wait for an oil change. I'm was staying at a nearby hotel. Of course I'm approached by the service advisor over an hour later. She said the tec to wait for an oil change. I'm was staying at a nearby hotel. Of course I'm approached by the service advisor over an hour later. She said the tech recommended I replace the transmission fluid and replace the air filter. They could do this service while I waited. I was given an estimate but declined replacing the air filter. So how much could it be to replace the transmission fluid ($215 I find out later!!!!!!!!) I was never given an estimate for just the replacing of the transmission fluid. I was told the car would be ready in an hour, and it was 11:45. Fortunately my husband was able to come by and take me back to the hotel for lunch. I returned to Freedom and my car was not finished. I was told it would be at least another 40 minutes until the car was ready. Seriously! So I'm forced to watch Toyota ads on their waiting room TV. Over 45 minutes go by and I have to go back and ask about my car. Each time I do this I'm treated as if I'm being impatient. It will be another 15 minutes until they put things back together and test drive the car! Huh - I'm getting an oil change and transmission fluid - what are they test driving? About a half hour later, I've lost my patience. It's 2:28. I've wasted an entire day watching Toyota ads and other customers come and go. I had to approach the service advisor yet again. The car was ready and so was my $272 bill! Don't EVER leave your car at Freedom and wait for work to be done unless you have absolutely nothing else to do. I won't return to Freedom and I certainly learned my lesson about having anything done to my car other than what I originally requested. More
by MB.BROWNSFAN
Employees Worked With
Kelly Santiago-Sepul
November 12, 2010
This service visit was for 5000 mile maintenance check and to install a factory hitch. My service advisor (Kelly) provided a very friendly and professional attitude when pre-scheduling the work and when and to install a factory hitch. My service advisor (Kelly) provided a very friendly and professional attitude when pre-scheduling the work and when vehicle was dropped off. Work was performed as expected and on time. Overall I'm pleased with the service and the professional attitudes of the service staff. More
by pdonnachie
Employees Worked With
Kelly Cooper
November 09, 2010
it just took about an hour to get my 40k mile service, that was great. otherwise i was worried i had to miss my schedules for the day, thankyou for the fast, efficient and quality service. i will certainl that was great. otherwise i was worried i had to miss my schedules for the day, thankyou for the fast, efficient and quality service. i will certainly recommend to my friends. regards, badrinath gadamchetty. More
by badrigv
Employees Worked With
kelly
October 22, 2010
Just picked my car up today from the service department at Harrisburg Toyota....... I have to tell you, I wasn't happy about having to spend $1000.00 on it ... but that wasn't these guys fault !..... In fa at Harrisburg Toyota....... I have to tell you, I wasn't happy about having to spend $1000.00 on it ... but that wasn't these guys fault !..... In fact, I checked around to compare prices and if I would have taken it any where else it would have easily cost me another $500 more than Harrisburg Toyota charged me for the same repairs ......Once again Harrisburg Toyota's Service Department - and especially - Mr Dan Ward - exceeded my expectations !!!....once again going way above board to make me feel like they truly appreciate my business......... I can not begin to tell you how truly awesome these guys are. I said it before and I 'll say it again - I WILL NEVER GO ANY WHERE ELSE for sales or service. I have all my family going there now ( and I am working on telling all of my friends ) and that .....Mr. Dan Ward - I can't say enough good things about that man ! These guys do fantastic work at very reasonable prices and hold themselves to the highest level of integrity and customer satisfaction......Words just aren't enough - Go experience them for yourself - You WON'T be sorry - I guarantee it ! Colleen Lopez - Harrisburg, PA More
by ColleenLopez
Employees Worked With
Dan Ward
October 21, 2010
On August 5, 2010, we were driving from Long Island to Charlotte, SC to attend a 50th wedding anniversary party. Just before we reached Harrisburg, we stopped for gas and noticed that the car ran very ro Charlotte, SC to attend a 50th wedding anniversary party. Just before we reached Harrisburg, we stopped for gas and noticed that the car ran very rough in first gear. Back on the highway, the Check Engine light came on. We took the first exit, found a garage, and the mechanic at that garage RECOMMENDED Freedom Toyota, a couple of miles down the road. We were very concerned that we would be unable to attend the anniversary party. The personnel at Toyota, from the time we arrived until the time we left, less than two hours later, were professional, concerned, and made every effort to get us back on the road. Despite the car being a 1998 Avalon, they were able to diagnose the problem quickly, had the parts on hand, and successfully replaced a valve and got us on our way. The price was fair, and the excellent service was free. We would wish car trouble on no one, but it if happens, you can rely on Freedom Toyota to take good care of you! More
by B Torstad
Employees Worked With
Eric Beer, Kelly Cooper and Technician Gary
October 13, 2010
After checking off everything that needed to be prepared, organized and packed for a 10-day drive/vacation to Maine, we backed out of our garage in the 6:30 am darkness in early October to realize the left h organized and packed for a 10-day drive/vacation to Maine, we backed out of our garage in the 6:30 am darkness in early October to realize the left headlight on our 2005 Corolla was out. Fearing a violation and a time-consuming search in New England for the bulb, our vacation was off to a brutal start before we left the driveway. We didn't think Freedom Toyota would be open but -- knowing the excellent service we've always received there -- we pulled into the lot. Dan Ward, Assistant Service Manager, was there early, and -- despite the service garage and parts department not yet open -- he managed to obtain the bulb...and install it himself. It certainly disrupted the beginning of his day, but you'd never know by his incredibly professional demeanor and friendly personality. Dan Ward, and Freedom Toyota, provided an excellent omen to what turned out to be a GREAT vacation. We'll always remember how it stared...without delay or worry...thanks to Dan. Freedom Toyota is lucky to have him. We'll always be indebted. More
by JBrian
Employees Worked With
Dan Ward
September 23, 2010
We were looking for a new car and happened by Freedom Toyota for a test drive. The sales person was personable, informative and very friendly. Everyone, up to level of the owner, was very helpful is as Toyota for a test drive. The sales person was personable, informative and very friendly. Everyone, up to level of the owner, was very helpful is assuring we had a positive experience. We ultimately purchased a different brand of car. More
by mjlmobile
Employees Worked With
"The Owner"
September 21, 2010
I was sold my 2011 Toyota Tacoma at the end of August during a promotion of 4000 above blue book, the truck I bought was not on the lot. I put 2,000 down the day of the sale and was told that I would mo during a promotion of 4000 above blue book, the truck I bought was not on the lot. I put 2,000 down the day of the sale and was told that I would most likely have my truck by Monday of the following week, "Maybe Sooner". I was not kept informed on the progress of the aquisition of the vehicle over the next almost 3 weeks unless I made an effort to call and check on the vehicle, then I got "Maybe tomorrow" or "No one knows where the vehicle is", and finally after expressing my concern over the length of time it was taking to get the vehicle I got a "The port is not releasing any vehicles" whatever that means. I drove the vehicle "which I love" for about 200 miles with no problem, then started to notice a vibration in the engine, and that the engine noise was considerably noticeable. I called to talk to the salesperson and he told me that he would be glad to help and that I should call service and bring it by. I would have thought that this would be a priority after a new sale, but I am just a customer !!! I tried to call the number on the web sight for service and got an answering machine that I could leave a message at, then tried a different number for sales on the web site and got the same message and the same machine. I finally went to an independent google searce to get the actual dealer number, and when I called was routed by the girl at the service reception phone, to.............take a guess.......another answering machine upon which I could leave a message. I called the service receptionist back and became a little short with her indicating that I would like to talk with an actual person, and explained the nature of my problem, at which time I was connected with an actual person that could schedule my appointment for three days from now. I had to ask to be supplied a loaner car, I have to make time in my schedule to drop off the car and leave it at the dealer so they wont be inconveinienced and will be able to squeeze it in, I mean it is warrenty work, and is probobly nothing anyway.....................So far in my experience with Freedom Toyota on a scale of 1 to 10, I would rate them a -5............ More
by bhamilton
Employees Worked With
Deigo and Service receptionist, and web site
September 21, 2010
I am very glad to be served by this dealership. I got good experience every time when I did regular service there especially with Mr. Dan Ward who is very nice and professional. Thank you so much, Mr. Da good experience every time when I did regular service there especially with Mr. Dan Ward who is very nice and professional. Thank you so much, Mr. Dan Ward ! I would recommend them to anyone. More
by samatlan
Employees Worked With
Dan Ward
September 11, 2010
I can't begin to tell you how extremely pleased I am with this dealership. I took my car there for service. Dan Ward is an AWESOME man ! He went WAY ABOVE and OVER BOARD to ensure that I was happy with my ca this dealership. I took my car there for service. Dan Ward is an AWESOME man ! He went WAY ABOVE and OVER BOARD to ensure that I was happy with my car. I have NEVER had such a great experience with any other auto repair / service station. I am a mother of 6 - all are still at home and 5 drive.....so yeah, we have lots of cars ! After our recent experience with this dealer's service department and in particular Dan Ward - WE WON"T GO ANYWHERE ELSE BUT FREEDOM TOYOTA FROM NOW ON - WE LOVE YOU GUYS !!! - You really treated us great and we really appreciate it ! - I HIGHLY recommend these guys - I will be telling all of my friends ! Colleen Lopez - Harrisburg, PA More
by ColleenLopez
Employees Worked With
Dan Ward
