Heritage Toyota Harrisburg

I drove an hour to get to this dealer. I was not even greeted upon entering the showroom. When I ask a salesman for the keys to check out the vehicle I drove there for, he got them but told me to wait fo greeted upon entering the showroom. When I ask a salesman for the keys to check out the vehicle I drove there for, he got them but told me to wait for my question, while he talked to another salesman. Then I had a specific bank I already had my loan which was Santander (not a pre-approval, actual loan), they tried to lie to me about the bank, with false information, then they tried to lie and get me to do another credit application ( I assume so they could submit my information to other banks ) after I specifically said I don't want my information submitted again, they told me they had to do it to submit to my bank ( the one I already had the loan for ). Then there was a acquisition fee from my bank, of which they tried to say I was suppose to pay ( its a dealer fee from the bank ) in addition to the cost of the car. So thanks again Mr. Domingo I will never recommend your dealer to anyone. I took my $15000 and I am looking elsewhere. I would avoid this dealership quicker than the bubonic plaque. Let me also add, with this horrific customer service... I was the ONLY customer inside the huge building with employees all standing around and still experienced that!! More

I could not have asked for a better experience tonight.....very friendly and obtained all the info my husband was looking for regarding the purchase of a used 2004 Jeep. Both Rick and Tim were no tonight.....very friendly and obtained all the info my husband was looking for regarding the purchase of a used 2004 Jeep. Both Rick and Tim were nothing but extremely helpful, friendly and willing to go above and beyond for my husband and me. TY! More

While traveling 450 miles from home the power source stopped working in my 4Runner leaving me without a GPS or cell phone. I pulled off the highway to find a rest stop and spotted Freedom Toyota. It w stopped working in my 4Runner leaving me without a GPS or cell phone. I pulled off the highway to find a rest stop and spotted Freedom Toyota. It was a Saturday afternoon but I took a chance hoping that they would take a look at it. The employees that helped me, Trish and Luke, could not have been any friendlier or more helpful then they were. It was a blown fuse and after Luke replaced and checked everything out he keep looking to determine why it blew. It ended up being exposed wires on a splitter I had been using. Changing a fuse might not seem like a big deal but when you are traveling alone and have know way to contact anyone or to determine where you are going it was a big deal to me. Trish went out of her way to make sure I was taken care of and had everything I needed. I was very impressed! More

Fanetta Eldridge January 13, 2012 Dear Mr. Fanetta Eldridge January 13, 2012 Dear Mr. Joseph Tagye, I have a few things I would like to discuss with you regarding your, "Freedom Fanetta Eldridge January 13, 2012 Dear Mr. Joseph Tagye, I have a few things I would like to discuss with you regarding your, "Freedom Toyota" company, located in the Harrisburg area. My husband and I purchased our 2011 Toyota Corolla in June of 2011. The manager of Used Cars dept., Stacy Hoke, was first to assist me. I had to go alone (my husband was at work) and not knowing what I wanted and feeling kind of lost, Stacy showed me that I was important by giving me some ideas. After helping to somewhat, narrow some of my options down, he introduced me to Felix, who took such good care of me and my needs. Before Stacy left, he told me that I could contact him anytime and he would assist me. Felix then, picked up the ball and got us into our 2011 Toyota Corolla which in turn has changed my family and my life. Because the service was so good, I brought my sister (who was trying to purchase a new car) to the same people at the same location, who helped her in the same way in which they helped me. They treated us like family and you don't find that in many places. Any problems that I encountered with my car, I went directly to Stacy and he was on the job assisting me with no hesitation at all. On December 23, 2011, an older lady hit our car and totaled it. I was devastated. Instantly I thought to call Stacy and Felix and once more they were on the job helping us find another car by instructing us on what we must do. Even though I feel that I have been a bug to the both of them, they assured me that I wasn't. Their 100% customer service amazes me and encouraged me to bring in anyone and everyone who is anticipating on purchasing an old or new vehicle. I wanted to personally write you a letter, letting you know just how good it feels to know that there are those who do their jobs and at times exceed expectations. This is what Stacy and Felix did for me and mine. They never talked down to me, but instead, encouraged me, informed me and treated me like I was royalty. I just want to say, "Thank You" and I thank them for being so kind and efficient. Sincerely, Fanetta Eldridge More

Purpose of visit - to change my oil. The Freedom Service Team worked with me to set up a drop-off and pick-up time that fit my busy schedule. Trish Hollenbaugh was friendly and followed thru to confirm the Team worked with me to set up a drop-off and pick-up time that fit my busy schedule. Trish Hollenbaugh was friendly and followed thru to confirm the work was done. Got a great deal 17 months ago. Getting great service after the sale. More

On Jan.12,2012 I returned to your dealership to have a parking light replaced that had been missed the previous day during service.The tech had gone over board to accomodate me having to replace a water p parking light replaced that had been missed the previous day during service.The tech had gone over board to accomodate me having to replace a water pump and complete a number of service issues.My stay was much longer then expected but because I was so well informed each step along the way and they were so friendly it was ok. It was after 6PM and we were about to leave when it was noticed a parking light was not working. Arrangements were made to satisfy me and correct the problem. Thank you very much. Capt22 More