Heritage Toyota Harrisburg
Harrisburg, PA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Called and spoke to Brian an hour and a half before showing up to look at a used Toyota Venza. I asked for a specific vehicle my wife saw online and asked if it was still in stock. He checked him compu showing up to look at a used Toyota Venza. I asked for a specific vehicle my wife saw online and asked if it was still in stock. He checked him computer and said yes it was still available. My fault for not asking him to get out of his chair and walk the lot. As i'm sure you are already aware of what happens when i get there, "I'm sorry the computer said it was still in stock, but we've already sold the vehicle. So I'm not going to waste anymore of your time unless you are interested in a new Venza." Irritating enough if i only lived a few miles away, but being 45 minutes away kind of pissed me off. Is their customer service good? Don't know, wasn't a customer because the car i went to look at wasn't there. Quality of work? Depends if you call sitting on your butt relying on others/or worse yet, computers to tell you information that you could have very well researched the old fashioned way good quality, then yes. Friendliness? I suppose it was ok, although I'm certain he had his dinner to get back to, as he did seem in a hurry. Overall experience? Wasn't great. Do they have good pricing? Assumed they did, but couldn't look at the vehicle to justify the price. Would I recommend this dealership? I selected "No" only because there wasn't a "Depends" option. If you happen to call in to Freedom Toyota Scion in Harrisburg, asking about a vehicle you've seen online, ask them to hang up and call you back in five minutes after walking their lot. It's the (I won't say "least", now I know better) smartest thing they could do, especially in the age we live in with online reviews and whatnot. More
I drove an hour to get to this dealer. I was not even greeted upon entering the showroom. When I ask a salesman for the keys to check out the vehicle I drove there for, he got them but told me to wait fo greeted upon entering the showroom. When I ask a salesman for the keys to check out the vehicle I drove there for, he got them but told me to wait for my question, while he talked to another salesman. Then I had a specific bank I already had my loan which was Santander (not a pre-approval, actual loan), they tried to lie to me about the bank, with false information, then they tried to lie and get me to do another credit application ( I assume so they could submit my information to other banks ) after I specifically said I don't want my information submitted again, they told me they had to do it to submit to my bank ( the one I already had the loan for ). Then there was a acquisition fee from my bank, of which they tried to say I was suppose to pay ( its a dealer fee from the bank ) in addition to the cost of the car. So thanks again Mr. Domingo I will never recommend your dealer to anyone. I took my $15000 and I am looking elsewhere. I would avoid this dealership quicker than the bubonic plaque. Let me also add, with this horrific customer service... I was the ONLY customer inside the huge building with employees all standing around and still experienced that!! More
I could not have asked for a better experience tonight.....very friendly and obtained all the info my husband was looking for regarding the purchase of a used 2004 Jeep. Both Rick and Tim were no tonight.....very friendly and obtained all the info my husband was looking for regarding the purchase of a used 2004 Jeep. Both Rick and Tim were nothing but extremely helpful, friendly and willing to go above and beyond for my husband and me. TY! More
I was able to negotiate a great deal. They beat the competitor b with very little effort on my part. Salesman was extremely pleasant. The sales manager made an effort to meet us. There was no pressu competitor b with very little effort on my part. Salesman was extremely pleasant. The sales manager made an effort to meet us. There was no pressure to buy and I was afforded time to make a decision. I recommend these two gentlemen to anyone wanting to purchase a Toyota. It was nice to finally enjoy working with a dealership during the sale process. More
I traveled from Lancaster to Freedom Toyota in Harrisburg to get a great deal--and I did!!I'm a very picky buyer and wanted a 2012 Tacoma exactly like the 2000 I had that was a victim of a rusty frame.Dan an to get a great deal--and I did!!I'm a very picky buyer and wanted a 2012 Tacoma exactly like the 2000 I had that was a victim of a rusty frame.Dan and Josh not only got me EXACTLY what I wanted but gave me a great price and truely treated me a like a VIP.This is the 2nd vehicle that I have purchased from this dealer and I wouldn't go antwhere else.If you're in the market for a new or used car or truck,I highly recommed this dealership !! More
We are having problems with a 2011 Toyota not even 8000 miles. Car is jerking check engine light major issue for new car they would not give us paper work mechanic called us a liar after he was confronted miles. Car is jerking check engine light major issue for new car they would not give us paper work mechanic called us a liar after he was confronted by his boss. They would not give loaner car. They say free cleaning when after service they lie. Even the sales manager don't help you. I would never recommend this place even to my enemy. Problem still not fixed on car they reset the computer. Has to be tripping codes for a reason. I failed to mention that they sold me a used jeep 2 yrs prior. There service did me wrong that time with a transmission and warranty issue. Why I went back to them they said they would make it right got me in a 2011. Well now more stress and headaches with a bigger payment. It is worst dealership I ever dealt with. They do not cover the warranty issues. They reset computer in car well it comes on for a reason. The sales manager is a liar. They do not live up to a dealership. I would go to any dealership then that one. Even Bobby Rahal was willing to help us out. I would not take a car from this dealership if they gave me one free and clear. The stress is to much to handle. More
While traveling 450 miles from home the power source stopped working in my 4Runner leaving me without a GPS or cell phone. I pulled off the highway to find a rest stop and spotted Freedom Toyota. It w stopped working in my 4Runner leaving me without a GPS or cell phone. I pulled off the highway to find a rest stop and spotted Freedom Toyota. It was a Saturday afternoon but I took a chance hoping that they would take a look at it. The employees that helped me, Trish and Luke, could not have been any friendlier or more helpful then they were. It was a blown fuse and after Luke replaced and checked everything out he keep looking to determine why it blew. It ended up being exposed wires on a splitter I had been using. Changing a fuse might not seem like a big deal but when you are traveling alone and have know way to contact anyone or to determine where you are going it was a big deal to me. Trish went out of her way to make sure I was taken care of and had everything I needed. I was very impressed! More
Fanetta Eldridge January 13, 2012 Dear Mr. Fanetta Eldridge January 13, 2012 Dear Mr. Joseph Tagye, I have a few things I would like to discuss with you regarding your, "Freedom Fanetta Eldridge January 13, 2012 Dear Mr. Joseph Tagye, I have a few things I would like to discuss with you regarding your, "Freedom Toyota" company, located in the Harrisburg area. My husband and I purchased our 2011 Toyota Corolla in June of 2011. The manager of Used Cars dept., Stacy Hoke, was first to assist me. I had to go alone (my husband was at work) and not knowing what I wanted and feeling kind of lost, Stacy showed me that I was important by giving me some ideas. After helping to somewhat, narrow some of my options down, he introduced me to Felix, who took such good care of me and my needs. Before Stacy left, he told me that I could contact him anytime and he would assist me. Felix then, picked up the ball and got us into our 2011 Toyota Corolla which in turn has changed my family and my life. Because the service was so good, I brought my sister (who was trying to purchase a new car) to the same people at the same location, who helped her in the same way in which they helped me. They treated us like family and you don't find that in many places. Any problems that I encountered with my car, I went directly to Stacy and he was on the job assisting me with no hesitation at all. On December 23, 2011, an older lady hit our car and totaled it. I was devastated. Instantly I thought to call Stacy and Felix and once more they were on the job helping us find another car by instructing us on what we must do. Even though I feel that I have been a bug to the both of them, they assured me that I wasn't. Their 100% customer service amazes me and encouraged me to bring in anyone and everyone who is anticipating on purchasing an old or new vehicle. I wanted to personally write you a letter, letting you know just how good it feels to know that there are those who do their jobs and at times exceed expectations. This is what Stacy and Felix did for me and mine. They never talked down to me, but instead, encouraged me, informed me and treated me like I was royalty. I just want to say, "Thank You" and I thank them for being so kind and efficient. Sincerely, Fanetta Eldridge More
Purpose of visit - to change my oil. The Freedom Service Team worked with me to set up a drop-off and pick-up time that fit my busy schedule. Trish Hollenbaugh was friendly and followed thru to confirm the Team worked with me to set up a drop-off and pick-up time that fit my busy schedule. Trish Hollenbaugh was friendly and followed thru to confirm the work was done. Got a great deal 17 months ago. Getting great service after the sale. More
On Jan.12,2012 I returned to your dealership to have a parking light replaced that had been missed the previous day during service.The tech had gone over board to accomodate me having to replace a water p parking light replaced that had been missed the previous day during service.The tech had gone over board to accomodate me having to replace a water pump and complete a number of service issues.My stay was much longer then expected but because I was so well informed each step along the way and they were so friendly it was ok. It was after 6PM and we were about to leave when it was noticed a parking light was not working. Arrangements were made to satisfy me and correct the problem. Thank you very much. Capt22 More