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Heritage Toyota Harrisburg

Harrisburg, PA

4.8
3,716 Reviews
Offering Pennsylvania drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Toyota Harrisburg is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6060 Allentown Boulevard

Harrisburg, PA

17112

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Showing 3,716 reviews

August 28, 2020

Dealer was professional and strived to earn my business. Herb represented the dealership well and overcame obstacles to win my business and makes sure that I was 100% satisfied. More

by Bill H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herb Drawbaugh
August 27, 2020

We purchased a 2017 Toyota RAV4. This looks like a brand new car! Our salesman, Jon Brown was not only extremely knowledgeable about our car but took the time and patience to explain every single feature. H More

by Makincurls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Brown
August 26, 2020

Pinkney did an excellent job helping me transition from a leased to financed vehicle. He was a wonderful sales associate and a great human being. A true asset to the dealership. More

by Dave
Recommend Dealer
No
Employees Worked With
Pinkney King, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Heritage Toyota Harrisburg responded

Hi Dave. Thank you for your feedback! We’re happy you found our staff to be so supportive during your experience at Heritage Toyota Harrisburg. We will be sure to share your kind words with our Sales Associate, Pinkney. We strive for 100% satisfaction and would like the opportunity to further discuss your experience to learn how we can improve. Our General Manager, Phil Stillman, has attempted to contact you, but has been unsuccessful in reaching you. At your earliest convenience, please contact Phil directly at pstillman@mileone.com or 410.363.8300 so we can ensure your experience is consistent with the high standards that match our reputation. Again, thank you for your feedback and valued business. We look forward to working with you in the future!

Sep 10, 2020 -

Dave responded

This is one of the reasons the dealership received the rating I gave it - Communication. The message above says you tried to contact me but I have not received any emails or voicemails and there are no missed calls from Heritage on my phone. The only contact I did receive was a thank you from the sales associate who told me management was not happy with my rating and they asked me to change it! I stand by my ratings and my comments. I spent almost two months trying to get in touch with someone about my lease ending. I would speak to one person and get transferred to another and leave a voice mail without ever getting a call back. The only communication I did receive was from another sales associate who kept trying to sell me a new car. When I finally got scheduled to meet with that person to do my purchase - he didn't show up! Which is how I got to work with Pinkney. If I didn't love the car so much, I would have just turned it in and bought elsewhere. I do hope that the next time I am in, you can earn back my trust and admiration.

August 26, 2020

Shopped around at multiple dealerships for for a specific Highlander. Keith found it even though it was not on lot and got me the best price in the area without having to negotiate. If I never contacted Keit More

by Neil
Recommend Dealer
Yes
Employees Worked With
Keith Warlow
August 25, 2020

Muhammad was Great very informative and answered all of my questions. James was very thorough with all of the finances, and very personable. I appreciate all of the help for you guys today. More

by Shaunice3390
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Miner, Wendell Fletcher, Muhammad Khan (Shan)
August 25, 2020

Jon Brown and the entire Heritage team was a pleasure to work with. It was worth the travel from N.J. to get a great deal with superb service! More

by Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Stillman, Bryan Deguzman, Megan Fitzkee, Jon Brown
August 25, 2020

Muhammad and James provided excellent customer service during our car buying experience. Everyone was helpful, knowledgeable, and answered all our questions. Will definitely recommend to my friends. More

by Groffcl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Miner, Wendell Fletcher, Muhammad Khan (Shan)
August 24, 2020

Billi really went out of her way to help us and was knowledgeable, personable, and professional. A pleasure to deal with and I know who I’ll buy through when we can. More

by Jean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billi Hoover
August 24, 2020

Very good experience. Went looking for used, left with brand new for a similar price. Herb was a great salesman, and the finance manager I worked with was very helpful. More

by kaleb.drake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herb Drawbaugh, Bryan Deguzman
August 24, 2020

Ryan Thomas was very helpful and efficient ! The entire staff was great to interact with! Great past experiences leasing from Toyota. Thank you for caring. More

by Inspiratu56@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Mansfield, Ryan Thomas
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