Heritage Toyota Catonsville - Service Center

Efficient as always Service agent was efficient and transparent about procedures (and cost) to be performed to determine and fix cause of three warning lights. Two-hour j Service agent was efficient and transparent about procedures (and cost) to be performed to determine and fix cause of three warning lights. Two-hour job. More

Great customer service Robin Yokum my service person was awesome. She keep me well informed on what was going on with my vehicle and the work was completed in a timely mann Robin Yokum my service person was awesome. She keep me well informed on what was going on with my vehicle and the work was completed in a timely manner. More

Highly Recommended The services I have received at this Toyota are always great! They are friendly and knowledgeable all around! Each staff member I worked with includin The services I have received at this Toyota are always great! They are friendly and knowledgeable all around! Each staff member I worked with including dropping my car off, checking in, maintenance work, and checking out was incredibly friendly, helpful, and quick. I highly recommend this location! More

Best customer service ever! I cannot stress enough that when it comes to dealing with customers Crystal not only exceeds customer expectations, she truely serves an important ass I cannot stress enough that when it comes to dealing with customers Crystal not only exceeds customer expectations, she truely serves an important asset to Heritage Toyota. As always, I can confidently leave all of my concerns regarding my vehicle to Crystal, and surely enough she always reaches out with outstanding news. What I appreciate most about Crystal is that she genuinely understands the value of other people's time, and that quality is extremely rare. She always keeps me updated about my service concerns with respect to my time, asks about my 3 year old, and is simply the friendliest with her customers. I am honestly surprised that she is not the manager of your dealership. Please consider her for managerial promotion! All the best to Crystal! Thank you so much! More

Windshield Glasd Replacement I just had my glass replacement done @ this store & Nautica (service advisor) make all the process so smooth from ordering the part, scheduling with A I just had my glass replacement done @ this store & Nautica (service advisor) make all the process so smooth from ordering the part, scheduling with Automotive Concept & even arranging shuttle service. It was really the best customer service to look for. More

Manager is not availabe when is needed It was unprofessional and bad customer service when you ask to speak to a manger and the manager respond thru the associate that she is not available It was unprofessional and bad customer service when you ask to speak to a manger and the manager respond thru the associate that she is not available and there is nothing can be done to resolve the issue. I was disappointed by not having the part that I was promised to be available in addition to that to have a store manager doesn't have time to talk and listen to her customer concern. It is sad to see hard worker and pleasant employees who have a manger makes their work un remarkable. More

96 Camry Camry had multiple problem but Luis Asturias worked on it and now it runs like new. Absolutely great service and friendly attitude. Would come again Camry had multiple problem but Luis Asturias worked on it and now it runs like new. Absolutely great service and friendly attitude. Would come again More

Happy customer I came here with my 2007 Tacoma for a frame recall. It was complicated to get the frame replace, but Luis Asturias gave me a list of documents I neede I came here with my 2007 Tacoma for a frame recall. It was complicated to get the frame replace, but Luis Asturias gave me a list of documents I needed to get it approved. I am Happy because it got approved. More

Great customer service I love their customer service and how quick they got to me they made sure that my car was up and running and their customer service was amazing thank I love their customer service and how quick they got to me they made sure that my car was up and running and their customer service was amazing thank you again definitely will come back again. More

Oil Change As a customer service professional myself, From the automatic doors at pull up, to the introductions of your service advisor, Heritage Toyota exceeds As a customer service professional myself, From the automatic doors at pull up, to the introductions of your service advisor, Heritage Toyota exceeds every expectation of convience, courtesy, and coordination. Luis provides the comfort that every service industy professional should, so the payment at the end isn’t so painful. I mean, who really ends up leaving just paying for an oil change?! More