Heritage Toyota Catonsville - Service Center

Crystal Pierre in the service department is amazing I have purchased 2 brand new Camry XSE’s in. October 2018 and had a few minor things that needed adjusted. The Owings Mills location was no help and d I have purchased 2 brand new Camry XSE’s in. October 2018 and had a few minor things that needed adjusted. The Owings Mills location was no help and didn’t care nor take care of my needs. I came to Catonsville and met with Crystal and she was very attentive and professional and assured me that everything would be handled promptly. Crystal definitely exceeded my expectations and I was blown away about how much she cared. I also spoke to the Service Manager Alexandria who was very attentive and professional as well! (It starts from the top and definitely shows here) Id definitely recommend buying a Car from here and leveraging this service team. I don’t even live close however it’s worth the drive. More

Service experience was terrific. Fast and reliable. Very good communication. I also bought a car from them and that was a great experience too! Highly recomm experience was terrific. Fast and reliable. Very good communication. I also bought a car from them and that was a great experience too! Highly recommended More

Great service, friendly people I went in for a routine oil change and the staff was great. I waitwd for my vehicle and was out within goos timing. Thank you I went in for a routine oil change and the staff was great. I waitwd for my vehicle and was out within goos timing. Thank you More

Great experience The staff was attentive and knowledgeable about the issue I was having. During the duration of my wait they kept me updated on the status of my vehicl The staff was attentive and knowledgeable about the issue I was having. During the duration of my wait they kept me updated on the status of my vehicle. More

Great service! I have a very good experience every time I take my car for maintenance. They are efficient and pleasant to deal with. I haven’t had any issues with an I have a very good experience every time I take my car for maintenance. They are efficient and pleasant to deal with. I haven’t had any issues with anyone but I particularly like Crystal as my advisor. More

Evan was professional, kind, and amazing! Evan was everything you want as a service rep. Professional, kind, and amazing! I wish I could have him all the time but I can't find him on the roste Evan was everything you want as a service rep. Professional, kind, and amazing! I wish I could have him all the time but I can't find him on the roster now, Heritage Toyota please have him full-time! More

Summary Robin is the BEST employee of your organization that I have ever dealt with. She is a great “face” of your dealership and a great spokesperson. She is Robin is the BEST employee of your organization that I have ever dealt with. She is a great “face” of your dealership and a great spokesperson. She is friendly, helpful, courteous and “on top of things. “ She is the best in the business. I am grateful for her and to her. More

I got wonderful service I recommend Catonsville heritage Toyota service center, their job is excellent, their price are reasonable, The adviser who work on front desk , he i I recommend Catonsville heritage Toyota service center, their job is excellent, their price are reasonable, The adviser who work on front desk , he is professional and treated me very well More

Customer Service Customer service is very important to me. Chuck McMurray did a very good job addressing our service needs. He provides great communication, which is o Customer service is very important to me. Chuck McMurray did a very good job addressing our service needs. He provides great communication, which is one of the reasons we return and request him specifically. He is very informative and willing to go out of his way to deliver the best customer service possible. More

Respect This was shown from the time you walked in till the time you left. Non of the employees seemed to frown about anything. Friendly atmosphere. This was shown from the time you walked in till the time you left. Non of the employees seemed to frown about anything. Friendly atmosphere. More