Heritage Toyota Catonsville - Service Center

Customer Service Customer service is very important to me. Chuck McMurray did a very good job addressing our service needs. He provides great communication, which is o Customer service is very important to me. Chuck McMurray did a very good job addressing our service needs. He provides great communication, which is one of the reasons we return and request him specifically. He is very informative and willing to go out of his way to deliver the best customer service possible. More

Respect This was shown from the time you walked in till the time you left. Non of the employees seemed to frown about anything. Friendly atmosphere. This was shown from the time you walked in till the time you left. Non of the employees seemed to frown about anything. Friendly atmosphere. More

Recalled for air bags. Excellent service provided especially Luis Asturias. Knowledge and courteous. Today they wash our car and dry it. Last time we were there, they gav Excellent service provided especially Luis Asturias. Knowledge and courteous. Today they wash our car and dry it. Last time we were there, they gave us the car wet but this time it was dry. We are very happy with the service. More

Toyota heritage catsonville They are best with there work and all the advisors are very nice and mr luis is really a great they doing their job perfectly They are best with there work and all the advisors are very nice and mr luis is really a great they doing their job perfectly More

Check oil leaking I brought the our rav 4 in to get a oil leak checked out . The transmission was replaced in January and I was concerned about the the leak. They said I brought the our rav 4 in to get a oil leak checked out . The transmission was replaced in January and I was concerned about the the leak. They said the oil was overfull . That’s why it was leaking. They said it was corrected by taking fluid out to the proper level. More

Oil and fluid change Today went very smooth from start to finish! Chuck my service advisor was extremely helpful and very personable. My vehicle was service in a reasonab Today went very smooth from start to finish! Chuck my service advisor was extremely helpful and very personable. My vehicle was service in a reasonable time and I was notified as soon as it was completed. More

Efficient as always Service agent was efficient and transparent about procedures (and cost) to be performed to determine and fix cause of three warning lights. Two-hour j Service agent was efficient and transparent about procedures (and cost) to be performed to determine and fix cause of three warning lights. Two-hour job. More

Great customer service Robin Yokum my service person was awesome. She keep me well informed on what was going on with my vehicle and the work was completed in a timely mann Robin Yokum my service person was awesome. She keep me well informed on what was going on with my vehicle and the work was completed in a timely manner. More

Highly Recommended The services I have received at this Toyota are always great! They are friendly and knowledgeable all around! Each staff member I worked with includin The services I have received at this Toyota are always great! They are friendly and knowledgeable all around! Each staff member I worked with including dropping my car off, checking in, maintenance work, and checking out was incredibly friendly, helpful, and quick. I highly recommend this location! More

Best customer service ever! I cannot stress enough that when it comes to dealing with customers Crystal not only exceeds customer expectations, she truely serves an important ass I cannot stress enough that when it comes to dealing with customers Crystal not only exceeds customer expectations, she truely serves an important asset to Heritage Toyota. As always, I can confidently leave all of my concerns regarding my vehicle to Crystal, and surely enough she always reaches out with outstanding news. What I appreciate most about Crystal is that she genuinely understands the value of other people's time, and that quality is extremely rare. She always keeps me updated about my service concerns with respect to my time, asks about my 3 year old, and is simply the friendliest with her customers. I am honestly surprised that she is not the manager of your dealership. Please consider her for managerial promotion! All the best to Crystal! Thank you so much! More