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Heritage Toyota Catonsville - Service Center
Baltimore, MD
298 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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298 Reviews of Heritage Toyota Catonsville - Service Center
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May 11, 2020
I am not at all satisfied with this service center even after giving them second chance. I will not recommend anyone they dont perform what you request them to do. My side view mirror shakes when you speed after giving them second chance. I will not recommend anyone they dont perform what you request them to do. My side view mirror shakes when you speed more than 60mph and guess what they said its normal in all 2020 highlanders More
by Naif
February 28, 2020
Worst trip ever. I had a 1020 appointment. Got there early. My car entered a bay at 1130 and they started working on it at 1150. What was the point of the 1020 appointment? early. My car entered a bay at 1130 and they started working on it at 1150. What was the point of the 1020 appointment? More
by Jrschwe24
Employees Worked With
Breanna Yardborough
February 27, 2020
This was my first service appointment and the experience was awesome! I got checked in quickly and came out within an hour. The waiting area was nice and quiet. was awesome! I got checked in quickly and came out within an hour. The waiting area was nice and quiet. More
by riju
Employees Worked With
Robin Yokum
February 23, 2020
Prompt, courteous and knowledgeable staff and technicians. This was our first time using this dealership and look forward to servicing newly acquired low mileage Corolla technicians. This was our first time using this dealership and look forward to servicing newly acquired low mileage Corolla More
by Hairston
Employees Worked With
Joshua, Nautica Evans
November 21, 2019
Robin is wonderful! I have been bringing my car to Robin for many years, and she always gets it back to me on time with everything right. Great service experience. I have been bringing my car to Robin for many years, and she always gets it back to me on time with everything right. Great service experience. More
by KS
Employees Worked With
Robin Yokum
November 12, 2019
FINALLY!!! Had an excellent experience at this dealer that is lacking in that area. Crystal went above and beyond. She made me feel like a valued customer and she should be recognized for that. Maybe one that is lacking in that area. Crystal went above and beyond. She made me feel like a valued customer and she should be recognized for that. Maybe one day the rest of that dealership will follow her example. Thank you Crystal!!! More
by Jtharrison0309
October 16, 2019
Returning Avalon Customer Although disappointed about not receiving the callback requested when scheduling my appointment, Evan's professionlism, attentiveness & superior servi Although disappointed about not receiving the callback requested when scheduling my appointment, Evan's professionlism, attentiveness & superior service made all things right again! Thanks Evan! More
by Rehema77
Employees Worked With
Evan Rouse
September 14, 2019
A very enjoyable experience Both Chuck and Crystal made us feel more than just another customer. They checked on us while we waited, and even though the wait was rather long they Both Chuck and Crystal made us feel more than just another customer. They checked on us while we waited, and even though the wait was rather long they and all of the staff members were so nice and friendly you almost forgot the time. Thank you to your entire team service was awesome! More
by Dfelton
Employees Worked With
Chuck McMurray, Crystal Pierre
June 14, 2019
Friendly- Professional - Fast Dropped off the car after scheduling an an online appointment the previous day. Met by friendly service employees who asked the reason for my visit an Dropped off the car after scheduling an an online appointment the previous day. Met by friendly service employees who asked the reason for my visit and the recorded all the necessary information and escorted me to the service desk. Again, met by friendly professional service rep who explained what would be done during the checkup and the would call when my car was ready. Less than 2 hours later I picked up the car. More
by Tom P
Employees Worked With
Leon Sampson
June 03, 2019
A pleasant experience with Miss Crystal Pierre as my advisor Miss Crystal Pierre was my advisor during my most recent visit to Heritage Toyota Catonsville's service department ... not only is Miss Pierre very Miss Crystal Pierre was my advisor during my most recent visit to Heritage Toyota Catonsville's service department ... not only is Miss Pierre very knowledge, but I also appreciated her help, kindness & courtesy during my visit, making my experience at Heritage's service department a very pleasant one. More
by jeffbryson65
Employees Worked With
Crystal Pierre
