Heritage Toyota Catonsville - Service Center

FINALLY!!! Had an excellent experience at this dealer that is lacking in that area. Crystal went above and beyond. She made me feel like a valued customer and she should be recognized for that. Maybe one that is lacking in that area. Crystal went above and beyond. She made me feel like a valued customer and she should be recognized for that. Maybe one day the rest of that dealership will follow her example. Thank you Crystal!!! More

Returning Avalon Customer Although disappointed about not receiving the callback requested when scheduling my appointment, Evan's professionlism, attentiveness & superior servi Although disappointed about not receiving the callback requested when scheduling my appointment, Evan's professionlism, attentiveness & superior service made all things right again! Thanks Evan! More

A very enjoyable experience Both Chuck and Crystal made us feel more than just another customer. They checked on us while we waited, and even though the wait was rather long they Both Chuck and Crystal made us feel more than just another customer. They checked on us while we waited, and even though the wait was rather long they and all of the staff members were so nice and friendly you almost forgot the time. Thank you to your entire team service was awesome! More

Friendly- Professional - Fast Dropped off the car after scheduling an an online appointment the previous day. Met by friendly service employees who asked the reason for my visit an Dropped off the car after scheduling an an online appointment the previous day. Met by friendly service employees who asked the reason for my visit and the recorded all the necessary information and escorted me to the service desk. Again, met by friendly professional service rep who explained what would be done during the checkup and the would call when my car was ready. Less than 2 hours later I picked up the car. More

A pleasant experience with Miss Crystal Pierre as my advisor Miss Crystal Pierre was my advisor during my most recent visit to Heritage Toyota Catonsville's service department ... not only is Miss Pierre very Miss Crystal Pierre was my advisor during my most recent visit to Heritage Toyota Catonsville's service department ... not only is Miss Pierre very knowledge, but I also appreciated her help, kindness & courtesy during my visit, making my experience at Heritage's service department a very pleasant one. More

Crystal Pierre in the service department is amazing I have purchased 2 brand new Camry XSE’s in. October 2018 and had a few minor things that needed adjusted. The Owings Mills location was no help and d I have purchased 2 brand new Camry XSE’s in. October 2018 and had a few minor things that needed adjusted. The Owings Mills location was no help and didn’t care nor take care of my needs. I came to Catonsville and met with Crystal and she was very attentive and professional and assured me that everything would be handled promptly. Crystal definitely exceeded my expectations and I was blown away about how much she cared. I also spoke to the Service Manager Alexandria who was very attentive and professional as well! (It starts from the top and definitely shows here) Id definitely recommend buying a Car from here and leveraging this service team. I don’t even live close however it’s worth the drive. More

Service experience was terrific. Fast and reliable. Very good communication. I also bought a car from them and that was a great experience too! Highly recomm experience was terrific. Fast and reliable. Very good communication. I also bought a car from them and that was a great experience too! Highly recommended More

Great service, friendly people I went in for a routine oil change and the staff was great. I waitwd for my vehicle and was out within goos timing. Thank you I went in for a routine oil change and the staff was great. I waitwd for my vehicle and was out within goos timing. Thank you More

Great experience The staff was attentive and knowledgeable about the issue I was having. During the duration of my wait they kept me updated on the status of my vehicl The staff was attentive and knowledgeable about the issue I was having. During the duration of my wait they kept me updated on the status of my vehicle. More