Heritage Toyota Catonsville - Service Center

We purchased our cars at Heritage BECAUSE OF BRAD JONES ...Now we bring our cars to Heritage for service BECAUSE OF ROBIN! She makes every visit feel like we are visiting a good friend...and in COVID times ...Now we bring our cars to Heritage for service BECAUSE OF ROBIN! She makes every visit feel like we are visiting a good friend...and in COVID times, that has become even more important. She is a one-of-a-kind person - who you will never forget after your first time meeting her. She knows exactly what our two Prius-es need and she makes sure we have a spanking clean car all ready for us when we come for pick up. We would never go anywhere else for service as long as Robin is in charge! More

Breanna provided great service from the get-go. She was superb in setting up the appointment, in ordering the parts, and in delivering the truck post-service/recall. We grade her A+ and we highly recommend superb in setting up the appointment, in ordering the parts, and in delivering the truck post-service/recall. We grade her A+ and we highly recommend her. She went out of her way to check on the availability of the parts, called us to confirm, and was very pleasant, attentive and competent throughout the whole process. More

Nautica Evans was incredible helpful and patient. She helped me with the pricing of my replacement mirror and answered all of my questions. She wasn't my assigned service representative, but she saw me w helped me with the pricing of my replacement mirror and answered all of my questions. She wasn't my assigned service representative, but she saw me waiting for help and didn't hesitate to ask if I had been helped yet! More

In my 70 years, I have never had the pleasure to work with a caring, pleasant, KNOWLEDGEABLE, and always looking out for me for the best outcome at the lesser cost. I have NEVER worked with anyone like t with a caring, pleasant, KNOWLEDGEABLE, and always looking out for me for the best outcome at the lesser cost. I have NEVER worked with anyone like this at ANY dealership. Robin has made a believer of me in how smart it is to bring my car back every 5,000 miles for service. My RAV4 is running great and Robin made it that way. Thank you, Robin. More

Good experience. I didn't have an aappointment, yet Ron Filling made himself available. He was a good listener and was very responsive to my suggestions. He is an ex I didn't have an aappointment, yet Ron Filling made himself available. He was a good listener and was very responsive to my suggestions. He is an excellent service manager. More

I called and spoke to Jack about a part. Jack went out of his way to find the part for me, unlike other dealerships I called. So you get me business. Thanks Jack of his way to find the part for me, unlike other dealerships I called. So you get me business. Thanks Jack More

I have always asked for Robin when any of our cars need servicing, even if it means changing a day to bring in the car. She is always honest with what work needs to be done... if any like during warranty w servicing, even if it means changing a day to bring in the car. She is always honest with what work needs to be done... if any like during warranty work on the newer car. When I bring in my older car, I feel comfortable knowing the problem will be taken care of without any extra charges. She is sensitive to customer needs, time crunches and stays in touch for notification of work completed. More

I've had 6 Toyotas, never needed Warranty service. On 4/20/19 I bought a 2019 RAV4 Hybrid at Heritage Toyota Catonsville. Summer 2019 I transported a load of luggage, food & gear for a family of 5 to the 4/20/19 I bought a 2019 RAV4 Hybrid at Heritage Toyota Catonsville. Summer 2019 I transported a load of luggage, food & gear for a family of 5 to the beach. I've transported the same load dozens of times before in my 2006 RAV4 and 2012 Prius. But the cargo floor supports of the 2019 collapsed. The dealer denies warranty coverage, saying that Toyo HQ cites "external influences." Dealership and Toyota HQ explained that the “external influences” were overloading of the cargo floor. But as the 2006 and 2012 Toyotas suggest, these were normal conditions the cargo supports should have handled. They did not handle them due to defects in the car. It's like saying that the failure of defective windshield wipers is due to an external influence - heavy rain - so their failure to wipe the windshield is not covered under warranty. Unless the 2019 is not designed to handle loads the 2006 and 2012 can, ambiguous reference to “external influences” is a bogus reason to deny warranty repairs. This bogus reasoning was repeated by both dealership and Toyota HQ representatives. More

The service is very good I like the dealer. I bought the car from Heritage Toyota Catonsville 8 years ago. My car has been service by this dealer. I am very pleased with ther I like the dealer. I bought the car from Heritage Toyota Catonsville 8 years ago. My car has been service by this dealer. I am very pleased with there service and technology. More

Ron, Chuck, Joshua and Leon made my experience a good one. Ran into a small problem that was corrected right away. Very much appreciated. Always, Crystal one. Ran into a small problem that was corrected right away. Very much appreciated. Always, Crystal More