Heritage Toyota Catonsville - Service Center

I love working with Robin Yokum. She is a treasure and profoundly customer service oriented. She deserves a raise for how well she handles the pressure when selfish, irate customers She is a treasure and profoundly customer service oriented. She deserves a raise for how well she handles the pressure when selfish, irate customers can’t seem to be civil in a world where patience is a virtue and the pandemic has made everyone’s life a little more frustrating and complicated. More

Sales department is great. Low pressure knowledgeable as is the finance department. Service is great but slow Since they seem to be short handed since the pandemic. Robin is th Low pressure knowledgeable as is the finance department. Service is great but slow Since they seem to be short handed since the pandemic. Robin is the best at finding coupons and specials for service and repairs. More

Went for service to fix the error code that appears on my dashboard and got a bad experience. Service advisers (two ladies) very very rude. Will not bring my car there next time. Not welcoming, not approacha dashboard and got a bad experience. Service advisers (two ladies) very very rude. Will not bring my car there next time. Not welcoming, not approachable. After waiting for 6hrs, nobody called me, I called and nobody can tell. I pulled out my car and nothing has been done. More

I would recommend this dealership to anyone. This is one of the best I've experienced This is one of the best I've experienced More

Mr Calvin! ! Is the best!! Literally my fave thing about visiting the dealership! His smile & his expertise in what he does always leaves me happy!! If I ever ne ! Is the best!! Literally my fave thing about visiting the dealership! His smile & his expertise in what he does always leaves me happy!! If I ever need help or have questions he’s always there to help! More

Poor responsibility of the new vehicle they sold to me.remote start of corolla 2021 stopped working after 4 months.instead of restoring it,they always argued that such a feature never existed in the ca me.remote start of corolla 2021 stopped working after 4 months.instead of restoring it,they always argued that such a feature never existed in the car.total lie to enforce me buy another car or to register with toyota paid services More

Our family has had a wonderful experience with David Day. Over the years we have have purchased or leased with him about 10 times. It is so easy to have a car expert you can trust like David Day and take th Over the years we have have purchased or leased with him about 10 times. It is so easy to have a car expert you can trust like David Day and take the worries and hassle out of getting a car. BV More

My customer service representative was Margaret Popv and she was great and kind! She kep me well informed and seemed to be quite knowledgeable. she was great and kind! She kep me well informed and seemed to be quite knowledgeable. More

Heritage Toyota Catonsville- Unfortunately, I had a very disappointing experience from them. I bought 2021 new Corolla from them. The car had remote start function and it was working for almost 4 months and disappointing experience from them. I bought 2021 new Corolla from them. The car had remote start function and it was working for almost 4 months and later stopped working. When I approached them for service, they first insisted that such a feature was not available in the car! When the sales department confirmed that it was actually working and that is why I bought this car, they told me I will have to pay some $300+ to get the software reinstallation. When I asked for free installation as I have already paid for it in the new car, they asked me to register with Toyota on a monthly subscription basis. Some 9 or 10 $ a month. Though the monthly amount is very small, (eventually it will drain my pocket over few years), I feel I am cheated. When I contacted Toyota customer care, they insisted me to sort it out with the dealer as they (Toyota Cust Care) could not physically inspect the vehicle. They also told me, that feature is not being shown in the computer for this particular vehicle and dealer might have given any offer. I am disappointed that I am a victim of their fraudulent tactics of selling cars with some false promises. Finally they admitted that it was actually working in the vehicle and may be given as a promotional offer! (by whom remains a mystery!) Now Heritage is not answering my emails! Very terrible service without any courtesy. Not at all customer-oriented. I strongly advice the people, especially, those who are on non-immigrant visa, not to transact with them and if you do, you will be terribly disappointed and shocked at some point! Thanks for your time reading this, but I assure you, it is worth!!! Update: Someone from the dealership contacted me promising a resolution. I was told that the remote start will be restored or refund the equivalent money. But they did not do anything and now no response from the dealer. My sincere advice to the prospective customers not to be a victim of this dealership. They are just focusing on making money without really caring for the customer! My advice is that pls make money, but be responsible for what you promise. Maintain the courtesy. More

My husband and I bought a 2021 Corolla (black), VIN JTDVPMAxxxx136373 in Nov 2020. Actually, they offered some cool features like remote start and lured us into buying it! Unfortunately the Remote star JTDVPMAxxxx136373 in Nov 2020. Actually, they offered some cool features like remote start and lured us into buying it! Unfortunately the Remote start function stopped working after about 4 months of use and when I approached the service department, they said such a function never existed in that vehicle. When I insisted it was there and I was using it, they finally accepted it and agreed to restore it by software update and I was asked to pay $350. But I insisted that I have already paid for that feature when buying the new car and I was using it. Then they told us some excuses like LE trim is not supposed to have it and they blamed Toyota. The sales personnel at Heritage who dealt with me also insisted that the remote start function was working in my vehicle and that is one of the main reasons we bought that vehicle. Nothing turned fruitful. I had to give up. My sincere advice to everyone out there is to avoid this dealer at any cost. My comment seems rude, but actually we regret falling prey to this dealer everyday whenever we use that vehicle. More