Heritage Toyota Catonsville - Service Center

The service department at this "dealership" is one of those that you hear about but hope to never encounter!! They did service work on a Toyota that was still under warranty but charged us and one of those that you hear about but hope to never encounter!! They did service work on a Toyota that was still under warranty but charged us and refused to bill Toyota, saying the work wasn't covered! After I complained to Toyota Corporate Relations they promised to refund the billed amount. They sent a partial refund and stonewalled me for the rest. They are jerking me around for a little over $100!!! If you do any business with these clowns you do so at tour own risk!! I'm sure there are plenty of reputable dealers in the area. Please don't waste your time on these jerks. I only dealt with the service department.If you buy a car from Russel plan on getting it serviced elsewhere. More

Very, very busy place. Wife had new Avalon for first Very, very busy place. Wife had new Avalon for first service appmt. Brought her car in for sked. maint. at appointed time. Wasn't recognized by an Very, very busy place. Wife had new Avalon for first service appmt. Brought her car in for sked. maint. at appointed time. Wasn't recognized by anyone working at Russel as to where to bring her car. Woman customer who told my wife she wasn't scheduled for her maint. until the next morning was, as my wife was, confused when she parked her car. This other woman was received, after a few minutes, ahead of my wife even though my wife had arrived before she did. 15 minutes after arriving my wife left Russel and scheduled maintenance at a different dealership. One closer to where she works. My wife had bought a different make car, new, from a nearby Russel owned dealership and was unhappy with service at that dealership as well. Poor, shoddy workmanship, problem with car following service appointment, etc. More

My husband and I shopped around before servicing our 2004 Toyota Sienna, as we are untrusting of dealerships. My mom suggested Russel, and we were very pleased. Karen Farina, Service Operations Manager, Toyota Sienna, as we are untrusting of dealerships. My mom suggested Russel, and we were very pleased. Karen Farina, Service Operations Manager, was very knowledgeable and assisted me in deciding which service would be best for my van and fit my budget. She stayed late to make sure the van was set up and ready to be worked on the next day. Kysha followed up with the all work. Service was prompt and we were consulted with prior to any extra work. Best of all, they kept us in our budget with no surprises. They must treat their employees well, as they were friendly and appeared happy at their jobs. That says a lot about a car dealership More

We looked into several dealerships for service on our 2004 Toyota Sienna. We brought it to 2 independent mechanics first, as we generally do not trust dealerships for service. We were pleasantly surprise 2004 Toyota Sienna. We brought it to 2 independent mechanics first, as we generally do not trust dealerships for service. We were pleasantly surprised with the friendliness and service at Russel Toyota. The employees must be treated well, beacuse they appear happy. Karen Farina, Service Operations Manager, was very knowledgeable and outlined all our options along with her recommendations to keep within our budget. We arrived late and she did not rush us. She even offered to look up recalls that may need servicing while our van was in. She obviously takes pride in the work and cutomer service offered at Russel Toyota. Kysha, our service advisor, had excellent follow through and saw to it that all the work was completed in a timely manner. They even had our car washed without us asking. We will definitely be back. More