Heritage Toyota Catonsville - Service Center

I have been coming to this Toyota dealer since 2013. Today I had a different experience. I brought my car in for service to get an oil change and tires rotated, thank you to Marco who squeezed me in . E Today I had a different experience. I brought my car in for service to get an oil change and tires rotated, thank you to Marco who squeezed me in . Everyone at the front was very helpful. The problem came when I walked to the showroom floor. I actually walked the showroom floor and parking lot three times and not one person greeted me or ask if I needed assistance. I noted Mr.Parnell at the water machine nicely dressed and friendly smile I approached him and told him about my experience and immediately he asked me if there was something he could help me with. This is the kind of customer service I remember at this dealership not the stares I inquired when I entered the showroom floor, very disappointing .. More

I made an appointment for an oil change and tire rotation. Was quoted 1.5 to 2 hrs for services to be completed. After 2.5 hrs of waiting in the waiting room I inquired about my car and they had no rotation. Was quoted 1.5 to 2 hrs for services to be completed. After 2.5 hrs of waiting in the waiting room I inquired about my car and they had not even started on it. They had misplaced my paperwork and forgotten about it completely. More

I am a victim of cancer and am receiving daily treatments, and they couldn’t even fix my flat tire until tomorrow. So I went to Pep Boys and no problem. I won’t buy another Toyota. treatments, and they couldn’t even fix my flat tire until tomorrow. So I went to Pep Boys and no problem. I won’t buy another Toyota. More

This is literally one of most terrible dealerships I have ever visited. Service people are very rude and unprofessional. I scheduled an appointment with them to have my oil changed and also replace a headlig ever visited. Service people are very rude and unprofessional. I scheduled an appointment with them to have my oil changed and also replace a headlight. My service advisor told me the service would take 2 hours and I said I was going to wait instead of dropping off my car and spend $40 to uber home and come back to the dealership. The arrogant service advisor told me I had to drop off my vehicle, go home and come back when the service is completed. She insisted I can’t hang in the dealership while my car is being fixed, as if I was going to sit on her head. Not only was the young lady unprofessional, she was also equally rude and arrogant. What actually took me by a big surprise was the fact that the service manager was there when all this drama was unfolding and she didn’t even say anything. I am never going back there and will never recommend them to anybody. More

***Be aware of the shady business practices of Heritage Toyota of Catonsville *** I took my truck in for a SAFETY Recall, to be more specific a spare tire carrier recall. They inspected the car and determi Toyota of Catonsville *** I took my truck in for a SAFETY Recall, to be more specific a spare tire carrier recall. They inspected the car and determined my truck was indeed affected by the recall, so the parts were ordered, and they schedule me to come in when the part arrived. When the dealership received the parts, I drove the truck back to the dealership and the next day they called me and told me the SAFETY recall could be completed. I was told, in order to have the SAFETY recall completed I would have to pay at a minimum $1,700 due to the rust issue under the truck. (KEEP in mind, prior to ordering the parts, they inspected the vehicle and saw the condition of the truck). The Worst part about the entire situation was they cut the cable that was holding the spare tire under the vehicle and placed the spare tire in the bed of the truck. All this was done without my approval. If I was informed that they would be cutting the spare tire cable, I would have told them not to proceed and took my truck home. Instead, I was stuck with a spare tire in the bed of my truck. I ask them to fix their mistake and put the spare tire back where it was, they told me it would cost me a minimum $1,700. In other word, I would have to pay out of my pocket to rectify their mistake. I went back and forth with them for a week, and they stood their ground until I picked up the truck. Two days later, I took the truck to SHEEHY Toyota of Laurel for a second opinion. Again, they inspected the vehicle and determine the truck was affected by the recall, they order the parts and completed the job without any problems and at no extra cost. Now my spare tire is back under the truck, and I can utilize the bed of the truck. Thank YOU, SHEEHY TOYOTA of Laurel! DO YOURSELF A FAVOR DONT WASTE Your TIME AT HERITAGE TOYOTA OF CATONSVILLE. I will never step foot in this dealership again. More

I have very bad experience with Toyota services. Every time I give my Highlander for service they steal something from my car. Last time they took the manual bag from the glove compartment and I com Every time I give my Highlander for service they steal something from my car. Last time they took the manual bag from the glove compartment and I complained about it this time they took all my tire valve from all 4 of the tires. I am upset that I am losing something every time I go there for service. More

One of the most pleasant, positive business calls that I have received occurred yesterday. Mr. John Kim called to handle a situation that needs not to be discussed here, but I want you to know what a gentle have received occurred yesterday. Mr. John Kim called to handle a situation that needs not to be discussed here, but I want you to know what a gentleman he is. It is apparent that he listened to my concern and acted on it immediately. I already enjoy a positive relationship with Heritage because of Brad Jones, salesman. I am forever grateful for his assistance and feel that as General Manager, Heritage Toyota is in great hands. My prayer is that he continues to spread this manner to other employees at this site. More

I waited at the dealership on March 7 for 4 hours for an oil change and tire rotation. Yet my car was ready in 2 1/4 hours. After waiting 4 hours I inquired about my car with another service advisor (Breann oil change and tire rotation. Yet my car was ready in 2 1/4 hours. After waiting 4 hours I inquired about my car with another service advisor (Breanna wasn't around), who processed me out. When I returned home, I discovered a telephone message from Breanna on my landline that my car was ready at 12:15pm. No call was made to my cell phone, which I had on me. My online appointment informed Heritage I was waiting for my vehicle. Very poor communication in this instance. I'm awarding two stars because the mechanic completed the service timely even though the service advisor's performance was poor. While I appreciate the other advisor's assistance, she was curt and abrupt when I asked a question. I wish there was another service department I was comfortable with. More

I worked with Sarah Doran and she was awesome. I find dealing with car issues so stressful but she made it clear and easy. I loved how you can communicate via text as well! I find dealing with car issues so stressful but she made it clear and easy. I loved how you can communicate via text as well! More

Sarah Doran is top notch in every way. Knowledgeable and offers outstanding customer service. Thanks Heritage. Knowledgeable and offers outstanding customer service. Thanks Heritage. More