Heritage Toyota Catonsville - Service Center

I have been servicing and purchasing cars for myself and my family for years. I have always been treated with respect, not always the case for women in dealerships. Whenever I have had any issues, the empl my family for years. I have always been treated with respect, not always the case for women in dealerships. Whenever I have had any issues, the employees there have gone out pf their way to help. I always feel like family at Russel. More

Recognize that my rating applies to the Caton Ave. facility only and NOT the rt 40 facility. I go to the Caton Ave facility because the service is very good. Sally gives me very prompt attention. I facility only and NOT the rt 40 facility. I go to the Caton Ave facility because the service is very good. Sally gives me very prompt attention. I used to go to the rt 40 rolling rd garage but the service there is absolutely terrible. The last two or three times i went there for my oil change they made me wait 2 to 3 hours (i had made an appointment before going and was on time) On two occasions i found that they had not even taken my car into the garage until i complained about waiting so long. As far as i am concerned, their service was terrible and i felt that they were trying to discourage me having my service done there. I do not plan to go to the rt 40 place again. I find the Caton ave service to be prompt and very friendly. That is why i go there. R. A. Gardenghi More

Dora was outstamnding. She gave me confidence in the ability of the dealership. I may even buy another Toyota because she was so professional and easy to deal with. ability of the dealership. I may even buy another Toyota because she was so professional and easy to deal with. More

Quick, thorough friendly service from start to finish. All employees were knowledgeable and professional. Waiting area was roomy and comfortable. Only glitch was slow computer and replacement mats had t All employees were knowledgeable and professional. Waiting area was roomy and comfortable. Only glitch was slow computer and replacement mats had to be ordered. More

Why did I switch to Russel Toyota? I had been a faithful customer at a Westminster Toyota Dealership - puchased 4 cars and had all my service work done there. When they wanted to start charging me for a loa customer at a Westminster Toyota Dealership - puchased 4 cars and had all my service work done there. When they wanted to start charging me for a loaner - that was it. I came to Russel Toyota Rte 40 West to have my service done. I even brought my own oil - Mobil One. My mechanic was Pat Kenney. I met Karen Farina Service Operations Mgr when a hole was accidentally burned in my rear bumper - it was replaced. Pat, Karen & I became real close during the times (5) my engine light kept coming on. We finally came up with the winning solution. I always enjoy being greeted by Chuck when I drive in the Sevice bay. Mr Marvin was my service writer, but he just retired. I will team up with James "JR" Haley from now on. Last year this time, I got to drive a LOANER Venza. Boy did that make up my mind as to my next car purchase. I had been considering a Lexus RX or an Acura. But then I thought - if I did that I would have to leave MY TEAM behind. I decided to ship my 2003 Camry SE w/178000miles to my son Christopher in Portland, OR. I told him keep oil changed (Mobil One) and he would get another 100,000 miles. I told David Day what I wanted. that afternoon he let me know the ONLY Barcelona Red Venza, 6ccl fwd, double Moon Roof & Leather seats was in WVA. YES - get it. Dave & Karen went to Gen Sales Mgr Mat Bukoski - it was there next day. I signed the deal - pre Toyota mark-up - without even driving it. I am tickled PINK. I wouldn't trade my RUSSEL TEAM for anythying!!!! My WEB - www.billprobst.com More

This was my first time going to the dealership and I was very happy with the service and their professionalism. The representative was very attentive to my concerns and he was very plesant, and he went as f very happy with the service and their professionalism. The representative was very attentive to my concerns and he was very plesant, and he went as far as explaining other services I needed and why. More

Second time I have dealt with dealer. First time serviced. Everything went smooth and quick. Used Toyota. Care. Everyone was friendly and the place was clean and roomy. Will definitely use again. Th serviced. Everything went smooth and quick. Used Toyota. Care. Everyone was friendly and the place was clean and roomy. Will definitely use again. They have added additional lounge space and even a quite lounge and a place to work. More

The service advisor was great. He followed through on all of his committments and exceeded every level of communication I was expecting. Parts pricing I felt was a little high. Thus, the rating of good. Howe of his committments and exceeded every level of communication I was expecting. Parts pricing I felt was a little high. Thus, the rating of good. However, the advisor was friendly and the work was completed on time. He kept me informed during the entire process with either a phone call or email. One of the best automotive service experiences I have ever encountered. More

The customer service that Kelly provided was outstanding. When I arrived for my appointment, the dealership was swamped with service calls. The wait was estimated to be 4-5 hours. Without hesitation, Kell When I arrived for my appointment, the dealership was swamped with service calls. The wait was estimated to be 4-5 hours. Without hesitation, Kelly arranged for a shuttle to take me home and then promptly had a driver pick me up as soon as the service was complete. Not having to wait while the service was done was wonderful...it didn't feel as though I had to give up several hours of my day since I was home during that time. More

I've been to Russell Toyota to have my brakes replaced and most recently a belt replaced. When I called for this most recent problem, I only had one day within that week that I could take off of work in and most recently a belt replaced. When I called for this most recent problem, I only had one day within that week that I could take off of work in order to have my car fixed. The sales people at Toyota were so friendly and accommodating. I called on a Tuesday afternoon and they were able to take it in on my preferred day, that Friday at 9:30 am. The work was completed before I knew it and they were able to do it cheaper than other dealerships I've been to in the past. I would recommend Russell Toyota to my friends and family any time! They go out of their way to help you! I will be giving them my business from now on. More