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Heritage Toyota Catonsville - Service Center
Baltimore, MD
301 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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301 Reviews of Heritage Toyota Catonsville - Service Center
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April 29, 2014
10,000 mi. checkup I had several specific questions regarding my "plug-in" Prius and all were answered to my satisfaction. A health check was performed which I apprecia I had several specific questions regarding my "plug-in" Prius and all were answered to my satisfaction. A health check was performed which I appreciated as well. When driving home, the car had a "new car" feel! More
by deltaridge1
April 26, 2014
45,000 Mile Service Robin is great! She explained to me what service I needed and handled any concerns I had. Robin is always kind, friendly and a very dedicated employe Robin is great! She explained to me what service I needed and handled any concerns I had. Robin is always kind, friendly and a very dedicated employee!! I will be back next month to take advantage of the May tire special :) More
by jane21784
Employees Worked With
Robin Yokum
April 17, 2014
Improvement in Lounge I do not live near this shop. Shuttle service is great, but it is still time consuming to me. How about improving the experience in the lounge? 1) T I do not live near this shop. Shuttle service is great, but it is still time consuming to me. How about improving the experience in the lounge? 1) TV is not necessary at all in this time since almost everybody has mobile device. I observed many are working on laptop. TV is too loud and annoyance that I cannot work there that is the issue. 2) Wifi connectivity was sporadic. I hope it has more pervasive through out the lounge. Providing complementary printer for customer may be good idea? 3) I hope there is more quiet area (like library) so that many customers can do their job there as they were waiting. Providing upgraded private spaces (like hotel lounge) may be good idea? 4) More furniture for those who work on the Internet. 5) Provide complimentary snacks which is more healthy and have a good reputation. 6) Tie up with such vendors for snacks/beverages that carry sustainable business practice. 7) maybe more. Thanks! More
by Michiko21C
Employees Worked With
Shawn
April 14, 2014
review Chuck as always was a pleasure. Very knowledgeable. Efficient and effective. He always makes good recommendations. I will always be a faithful custome Chuck as always was a pleasure. Very knowledgeable. Efficient and effective. He always makes good recommendations. I will always be a faithful customer and recommend. More
by cece121486
Employees Worked With
chuck mcmurray
April 14, 2014
Our family has been a loyal customer with Russell Toyota since 1987. Since then, we have purchased/leased eight cars from Russell and been extremely pleased with our experience there in terms of both sales since 1987. Since then, we have purchased/leased eight cars from Russell and been extremely pleased with our experience there in terms of both sales and service. Terry Irish was my service rep during my latest visit to Russell when I brought in my Toyota Corolla for service. I found her to be very courteous, friendly and, above all, very knowledgeable in explaining the service needs to the customer. More
by morristhecat2
April 03, 2014
I am always pleased with the honesty, promptness, and the problem resolution at Russel Toyota. My 2010 Toyota is the second Toyota I have owned, and if I ever buy another, it would be from Russel Toyota! problem resolution at Russel Toyota. My 2010 Toyota is the second Toyota I have owned, and if I ever buy another, it would be from Russel Toyota! More
by peighteljm
Employees Worked With
Robin Yokum
March 28, 2014
Terry Irish s always very professional and she makes my experience great each and every time I bring my car in for service. I look forward to working with her again. experience great each and every time I bring my car in for service. I look forward to working with her again. More
by shannonmccutchen
March 28, 2014
I was very pleased with level of response and service received from my arrival to departure .I also enjoyed the wonderful waiting area .Thank You received from my arrival to departure .I also enjoyed the wonderful waiting area .Thank You More
by johnbioais1
Employees Worked With
Ryan Morse
January 02, 2014
Great post delivery experience - Brittany and Austin are true examples of great service. The person who handles rentals was also a true joy to deal with true examples of great service. The person who handles rentals was also a true joy to deal with More
by cdg147
