Heritage Toyota Catonsville - Service Center

Bad experience trying to replace tire I have brought my wife's car for service on Saturday and left it at dealership, everything was fine. When I came back to pick it up, they told me that I have brought my wife's car for service on Saturday and left it at dealership, everything was fine. When I came back to pick it up, they told me that one of the tires had a nail in it. So they failed to notify me about it. I have set up appointment for Monday to do a hole patch. I come there on Monday, and after about an hour they tell me that they can't do a patch because the nail is too close to already existing patch. They offer me to replace the tire for 265.00. But I had to wait half day because the required tire was not available right away. Since it was Monday morning and I had busy day ahead of me, I said that I can't wait that long and drove away. After couple of weeks I come on Saturday talked to Ron Filling to setup an appointment to replace the same tire on Monday. I asked him specifically to make sure that they would have this tire on Monday for the appointment time. He said he would talk personally to the parts department. I come on Monday and people at the front desk tell me that they don't have this tire available, that I have to wait again, and on top of that they tell me that it is going to cost me 293.00 instead of 265.00. Although they offered me a rental car so that I could leave my wife's car for tire replacement and drive that day, it would greatly complicate my schedule. I would have to come back in the evening to pick the car. Overall this was very bad, unpleasant and ridiculous experience at this particular dealership. I hope that other people have much more pleasant experience with customer service at this location. Vadim Betsis More

Great Customer Service My car broke down and I tried to get in touch with the service department with after several attempts and very poor signal on my phone and no service My car broke down and I tried to get in touch with the service department with after several attempts and very poor signal on my phone and no service department the operator Lydia Lancaster was able to assist me. She was able to advise me as to what to do and also to calm me down. She is an excellent person. More caring people like her is needed here. Thanks to Lydia and also thanks to Shane the service employee that assisted me. He told me what to expect and was able to get the repair done and in the time frame that he said. Thanks to all. More

Toyota Dora was truly great to work with the car had recalls and major repairs and she kept us informed and explained everything along the way Dora was truly great to work with the car had recalls and major repairs and she kept us informed and explained everything along the way More

My Experience with Russel Toyota in Catonsville, Maryland Russel Toyota provides excellent customer service. Appointments are readily available and easy to make on-line. Service Rep, Meya Stamper, was very Russel Toyota provides excellent customer service. Appointments are readily available and easy to make on-line. Service Rep, Meya Stamper, was very helpful, courteous and friendly. All other personnel are also cordial. The waiting area is pleasant and comfortable. I have always been pleased over the years with the work performed on my Corollas at Russel Toyota. More

Awesome Job Fast Service!!! Customer Friendly! Would recommend! I am not a fan of the 25 word minimum. I love my Toyota, and the Service Reps were great, but Fast Service!!! Customer Friendly! Would recommend! I am not a fan of the 25 word minimum. I love my Toyota, and the Service Reps were great, but requiring the patrons to spend too much time on your survey almost ensures that only the people who have had issues will respond. More

10,000 mi. checkup I had several specific questions regarding my "plug-in" Prius and all were answered to my satisfaction. A health check was performed which I apprecia I had several specific questions regarding my "plug-in" Prius and all were answered to my satisfaction. A health check was performed which I appreciated as well. When driving home, the car had a "new car" feel! More

No Service Appointment & Stellar Customer Service I have enrolled in the online service page. However when I recently drove into the Russel Toyota Service Area I was greeted and welcomed. I apprecia I have enrolled in the online service page. However when I recently drove into the Russel Toyota Service Area I was greeted and welcomed. I appreciate Toyota Service to maintain my vehicle. Most importantly, I look forward to the nice/clean waiting area and the separated children play area. More

45,000 Mile Service Robin is great! She explained to me what service I needed and handled any concerns I had. Robin is always kind, friendly and a very dedicated employe Robin is great! She explained to me what service I needed and handled any concerns I had. Robin is always kind, friendly and a very dedicated employee!! I will be back next month to take advantage of the May tire special :) More