Heritage Toyota Catonsville - Service Center

My Experience with Russel Toyota in Catonsville, Maryland Russel Toyota provides excellent customer service. Appointments are readily available and easy to make on-line. Service Rep, Meya Stamper, was very Russel Toyota provides excellent customer service. Appointments are readily available and easy to make on-line. Service Rep, Meya Stamper, was very helpful, courteous and friendly. All other personnel are also cordial. The waiting area is pleasant and comfortable. I have always been pleased over the years with the work performed on my Corollas at Russel Toyota. More

Awesome Job Fast Service!!! Customer Friendly! Would recommend! I am not a fan of the 25 word minimum. I love my Toyota, and the Service Reps were great, but Fast Service!!! Customer Friendly! Would recommend! I am not a fan of the 25 word minimum. I love my Toyota, and the Service Reps were great, but requiring the patrons to spend too much time on your survey almost ensures that only the people who have had issues will respond. More

No Service Appointment & Stellar Customer Service I have enrolled in the online service page. However when I recently drove into the Russel Toyota Service Area I was greeted and welcomed. I apprecia I have enrolled in the online service page. However when I recently drove into the Russel Toyota Service Area I was greeted and welcomed. I appreciate Toyota Service to maintain my vehicle. Most importantly, I look forward to the nice/clean waiting area and the separated children play area. More

10,000 mi. checkup I had several specific questions regarding my "plug-in" Prius and all were answered to my satisfaction. A health check was performed which I apprecia I had several specific questions regarding my "plug-in" Prius and all were answered to my satisfaction. A health check was performed which I appreciated as well. When driving home, the car had a "new car" feel! More

45,000 Mile Service Robin is great! She explained to me what service I needed and handled any concerns I had. Robin is always kind, friendly and a very dedicated employe Robin is great! She explained to me what service I needed and handled any concerns I had. Robin is always kind, friendly and a very dedicated employee!! I will be back next month to take advantage of the May tire special :) More

Eric has been a great help, He informed the issued of my car and suggested what the next steps for me. Great work! keep it up. Happy Client. car and suggested what the next steps for me. Great work! keep it up. Happy Client. More

review Chuck as always was a pleasure. Very knowledgeable. Efficient and effective. He always makes good recommendations. I will always be a faithful custome Chuck as always was a pleasure. Very knowledgeable. Efficient and effective. He always makes good recommendations. I will always be a faithful customer and recommend. More

Our family has been a loyal customer with Russell Toyota since 1987. Since then, we have purchased/leased eight cars from Russell and been extremely pleased with our experience there in terms of both sales since 1987. Since then, we have purchased/leased eight cars from Russell and been extremely pleased with our experience there in terms of both sales and service. Terry Irish was my service rep during my latest visit to Russell when I brought in my Toyota Corolla for service. I found her to be very courteous, friendly and, above all, very knowledgeable in explaining the service needs to the customer. More

I am always pleased with the honesty, promptness, and the problem resolution at Russel Toyota. My 2010 Toyota is the second Toyota I have owned, and if I ever buy another, it would be from Russel Toyota! problem resolution at Russel Toyota. My 2010 Toyota is the second Toyota I have owned, and if I ever buy another, it would be from Russel Toyota! More