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Heritage Toyota Catonsville - Service Center

Baltimore, MD

2.8
301 Reviews

301 Reviews of Heritage Toyota Catonsville - Service Center

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May 31, 2015

I Love Russel My most recent experience was one of the best that I have encounter  when having my car serviced.  My service advisor, Meya Stamper was thorough in he More

by The Greens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Parnell, Sr
Jun 01, 2015 -

Heritage Toyota Catonsville responded

Good afternoon Charles and Janice Green! Thank you so much for your kind comments. Russel Toyota Scion is pleased to hear that your service experience with us was a great one! We welcome you to stay in touch and please feel free to contact us with any further service needs. Thank you again Charles and Janice for the highly praised review. www.facebook.com/RusselToyota

May 09, 2015

Meya, Assitant Service Manager = FABULOUS / RESPONSIVE I met Meya about 8 months ago after purchasing a 2013 Certified Pre-owned Toyota 4-Runner from Russell Toyota. The vehicle had just around 11K miles More

by FrankieG4699
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meya Stamper in Service
Jun 01, 2015 -

Heritage Toyota Catonsville responded

Hi FrankieG4699. We are glad to hear that you were happy with Meya's service - that kind of feedback can go a long way. We know how hectic life can be sometimes and we are so excited that we were able to alleviate some of the stress through our service. Russel Toyota Scion appreciates your considerate review, and we really appreciate you sharing your personal experience with us. If you should need any further assistance with a future vehicle purchase and/or service, we would love to help. Thanks so much, Russel Toyota Scion. www.facebook.com/RusselToyota

May 07, 2015

Going above and beyond We took our RAV4 in for break service the other day. Robin did a great job as always and she really is great to work with. A few things she did on t More

by cleins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Yokum
Jun 01, 2015 -

Heritage Toyota Catonsville responded

Good afternoon cleins! Thank you so much for your kind comments. Russel Toyota Scion is pleased to hear that your service experience with us was a great one! Good to know that our service was on time and unbeaten on price. We welcome you to stay in touch and please feel free to contact us with any further service needs. Thank you again cleins for the highly praised review. www.facebook.com/RusselToyota

October 06, 2014

Bad experience trying to replace tire I have brought my wife's car for service on Saturday and left it at dealership, everything was fine. When I came back to pick it up, they told me that More

by vadimbetsis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
September 18, 2014

Great Customer Service My car broke down and I tried to get in touch with the service department with after several attempts and very poor signal on my phone and no service More

by lynettele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lydia Lancaster, Shane
June 04, 2014

check engine light the servive area was clean, Ryan was very friendly, honest and patient. He didnt rush me because I had questions. My car was ready for pickup in 3 ho More

by jacquelinenance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ryan morse
Aug 25, 2014 -

Heritage Toyota Catonsville responded

Thank you for your complimentary feedback of Russel Toyota Scion. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!

May 27, 2014

Toyota Dora was truly great to work with the car had recalls and major repairs and she kept us informed and explained everything along the way More

by Pegmcdermott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 16, 2014

My Experience with Russel Toyota in Catonsville, Maryland Russel Toyota provides excellent customer service. Appointments are readily available and easy to make on-line. Service Rep, Meya Stamper, was very More

by las602
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meya Stamper
April 30, 2014

Awesome Job Fast Service!!! Customer Friendly! Would recommend! I am not a fan of the 25 word minimum. I love my Toyota, and the Service Reps were great, but More

by Shingen01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Yokum
April 29, 2014

No Service Appointment & Stellar Customer Service I have enrolled in the online service page. However when I recently drove into the Russel Toyota Service Area I was greeted and welcomed. I apprecia More

by AlisonJones
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Charles/Chuck McGreggor
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