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Heritage Toyota Catonsville - Service Center
Baltimore, MD
301 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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301 Reviews of Heritage Toyota Catonsville - Service Center
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June 20, 2016
Great service !! Calvin Purnell provided me wit great service. They are good with each service and provided me with the best deal. I'm so happy I came there today ! Calvin Purnell provided me wit great service. They are good with each service and provided me with the best deal. I'm so happy I came there today ! More
by Tblessed
Employees Worked With
Calvin Parnell, Sr
May 17, 2016
Outstanding Customer Service On May 17, 2016, I had service done on my automobile at Russel Toyota Scion and Mr. Jordan Bogle. Assistant Service Manager was very attentive and pro On May 17, 2016, I had service done on my automobile at Russel Toyota Scion and Mr. Jordan Bogle. Assistant Service Manager was very attentive and provided outstanding customer service. I highly recommend their service department. More
by Murphy2010
Employees Worked With
Mr. Jordan Bogle, Assistant Service Manager.
February 02, 2016
Poor customer service, 2:45 oil change I came here because of all the positive reviews I read online and experienced anything but quality service. I typically change my oil myself but recen I came here because of all the positive reviews I read online and experienced anything but quality service. I typically change my oil myself but recently hit 100,000 miles so I decided to take it in to be inspected as well. When I arrived I wait with my truck as directed for ten minutes at which time I went inside to the service department desk. When someone finally helped me they told me to go back outside and wait by my vehicle which I did for another five minuets before being helped. While checking my vehie in I was told it would take between 60-90minuets to complete the service so I decided to wait. Once my vehicle was checked in I received two phone calls from the sales department trying to buy my truck. This I found to be very unprofessional because it was the same person that called both times and I was sitting in the lobby. More
by Toyota123
Employees Worked With
Kris
September 24, 2015
GREAT SERVICE! I took my vehicle to Russel Toyota not to long ago. I was greeted by a gentleman promptly and professionally. From there Brandon Chestnutt (my service I took my vehicle to Russel Toyota not to long ago. I was greeted by a gentleman promptly and professionally. From there Brandon Chestnutt (my service advisor ), took GREAT care of me! More
by SACAR2
Employees Worked With
Brandon Chestnutt
September 15, 2015
Always get the best deal here Our salesman takes good care of us as our car is serviced and makes sure we are happy. We have bought 10 or more cars from David Day over the past few Our salesman takes good care of us as our car is serviced and makes sure we are happy. We have bought 10 or more cars from David Day over the past few years. He's always treated us with courtesy, respect and a warm welcome. More
by welove toyota
September 14, 2015
Service The service team at Russel lead by my long-time sales rep, David Day, is top notch. They make it easy to buy or lease a car and to have it serviced The service team at Russel lead by my long-time sales rep, David Day, is top notch. They make it easy to buy or lease a car and to have it serviced More
by BigJohn
Employees Worked With
September 12, 2015
Many years of great service For over the past 15 years our family has purchased 6 used or new Toyota's from Dave Day and Russell Toyota. We have been very satisfied with the sal For over the past 15 years our family has purchased 6 used or new Toyota's from Dave Day and Russell Toyota. We have been very satisfied with the sales and service and have had sent many of our friends to Dave and Russell as well. We will be coming back again and Thank You for your friendship and service over all these years and vehicles. More
by Mark M.
Employees Worked With
August 10, 2015
Best first new car ever Dealer did not have what I wanted,put they found it. Sales went to pick it up from a different state. SALE REP WAS VERY GOOD TO ME. EVERYONE WAS VE Dealer did not have what I wanted,put they found it. Sales went to pick it up from a different state. SALE REP WAS VERY GOOD TO ME. EVERYONE WAS VERY GOOD TO ME. If and when a buy another new car I will go there again. More
by eileenf1014
Employees Worked With
Steve Sherman
August 01, 2015
Satisfaction I bought a used Toyota camry(hybrid) 2007 there and had a problem on it almost two months later. My hybrid system failed; I called, set an appointment I bought a used Toyota camry(hybrid) 2007 there and had a problem on it almost two months later. My hybrid system failed; I called, set an appointment for check up. They told me that my hybrid had to be replaced. Thank God I happened to meet with that representative named Miya, I guess, who took a very good care of me through out the process. She kept me posted until they fixed my car for no charge!!!!!. Now I am happy with my car, and I appreciate the great customer service skills she has. If y'all happen to go there for any problem, I recommend you contact her also, she'll take a very good care of you! Henrisch Ndanga More
by Gensch
Employees Worked With
Miya
June 24, 2015
Bad Service This review is for the SERVICE DEPARTMENT. I have been here twice and terribly disappointed both times. Worst service experience so far from Toyota. T This review is for the SERVICE DEPARTMENT. I have been here twice and terribly disappointed both times. Worst service experience so far from Toyota. They may give you nice ambient waiting area but rip off customers by promising the things they never do. It took them 4 hours to change oil after promising me to get it done in 1.5 hours. Promised me to top off Coolant fluid but never addressed it. Even after sending email to the Service Director, Ron Filling there was no response. I will not be returning to this dealer. Worst service experience. Update: Though I got response bit later than expected. I will completely satisfied by the emails and service this time from Ron Filling and specially from Karen Farina. I wish I got the same service the first time I have been there. There are only few who looks forward to serving a customer after 5:30 PM. Thanks to Karen, I'm relieved now. More
by vakul
Employees Worked With
