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Heritage Toyota Catonsville - Service Center

Baltimore, MD

2.7
300 Reviews

300 Reviews of Heritage Toyota Catonsville - Service Center

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October 16, 2017

Check it was awesome everyone was very nice service rep I Did not sit in the dealership all day waiting for my vehicle my vehicle was clean the service person that drove my car was outstanding paid attention More

by June 5555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Robinson
Oct 18, 2017 -

Heritage Toyota Catonsville responded

Greetings June! Thank you for stopping by Heritage Toyota Catonsville. We work extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please ‘Like’ us on Facebook to stay current with our monthly service specials as it would be great to see you again soon. Thank you again for taking the time to review us!

October 14, 2017

Very good Everybody I dealt with was efficient. I came initially because Jerry Cromwell is a friend. I will highly recommended your dealership. Love you guys. M More

by Chie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Cromwell, Jennifer Robinson
Nov 20, 2017 -

Heritage Toyota Catonsville responded

Chie - Thank you for your encouraging review of Heritage Toyota Catonsville. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Heritage Toyota Catonsville.

October 12, 2017

oil change Always so professional, never there all day and always nice and I have the Best Service Advisor - Kris Brunson!!..I will always come there no doubt! More

by Meluvly1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristopher Brunson
Nov 15, 2017 -

Heritage Toyota Catonsville responded

Thank you for your complimentary feedback of Heritage Toyota Catonsville. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!

September 27, 2017

Outstanding Service Advisor I'm writing to inform you of and outstanding Service Advisor Jordan Bogle. He is an extremely valuable service Advisor. Jordan works for his customers More

by Owens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Bogle
Oct 18, 2017 -

Heritage Toyota Catonsville responded

Greetings Owens! Thank you for stopping by Heritage Toyota Catonsville. We work extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please ‘Like’ us on Facebook to stay current with our monthly service specials as it would be great to see you again soon. Thank you again for taking the time to review us!

September 25, 2017

Outstanding Customer Service Thank you for taking the time to research part prices for me. I didnt purchase my vehicle from Toyota but you were patient and knowledgeable when ans More

by LuvMyLexus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Robinson
Oct 18, 2017 -

Heritage Toyota Catonsville responded

Good morning! Heritage Toyota Catonsville would like to personally thank you for taking the time to write this extremely positive review. We encourage you to ‘Like’ us on Facebook so you may catch our in-store specials. Thank you, and be sure to visit us soon!

September 25, 2017

Excellent Service & Great Customer Service Mrs Jennifer Robinson provides excellent service when I brought my vehicle in to Russell Toyato for repairs & service. Very friendly and knowledge abo More

by Akmaes210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Robinson
Oct 18, 2017 -

Heritage Toyota Catonsville responded

Hi. We are glad to hear that you were happy with Jennifer's service - that kind of feedback can go a long way. Heritage Toyota Catonsville appreciates your considerate review, and we really appreciate you sharing your personal experience with us. If you should need any further assistance with a future vehicle purchase and/or service, we would love to help. Thanks so much, Heritage Toyota Catonsville.

September 23, 2017

My experience with James Akinola was absolutely perfect and i would recommend him to anyone looking for a new or used car. He's the perfect salesmen to consult with, whether its your More

by Briana
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsey Hill
Oct 18, 2017 -

Heritage Toyota Catonsville responded

Thank you Briana for taking the time to review us! Heritage Toyota Catonsville strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you again for the wonderful feedback Briana.

September 21, 2017

Lejuan Robinson and Steve Sherman Lejuan Robinson handles the service for my Subaru and she is without question one of the best service providers I have ever had. I've purchased sever More

by janbobwagner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson and Steve Sherman
Oct 17, 2017 -

Heritage Toyota Catonsville responded

Good afternoon! Heritage Toyota Catonsville would like to personally thank you for taking the time to write this extremely positive review. We encourage you to ‘Like’ us on Facebook so you may catch our in-store specials. Thank you, and be sure to visit us soon!

September 20, 2017

Car Service I like to take the time to say thank you to Kris Brunson for taking his time to explain your car service plans to me. He was very patient with me and More

by Louise22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristopher Brunson
Oct 16, 2017 -

Heritage Toyota Catonsville responded

Thank you Louise for taking the time to review us! Heritage Toyota Catonsville strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you again for the wonderful feedback Louise.

September 19, 2017

Great Service Excellent service , she was very nice and helpful , she went above and beyond to help me with my veichle , it was excellent service through the whole More

by Calvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chelsey Hill
Oct 15, 2017 -

Heritage Toyota Catonsville responded

Thank you Calvin for taking the time to send us a positive review. We love that you had a memorable experience here at Heritage Toyota Catonsville and we sincerely appreciate you sharing your experience with us. We would love to welcome you back for any future purchase/service needs, as we are always here to help! Thank you again and we hope you have a great day.

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