Heritage Toyota Catonsville - Service Center

Great customer service I only visit this dealership for my Maintenace. My technician Kris is very prompt and courteous. He works around my schedule and helps me prioritize m I only visit this dealership for my Maintenace. My technician Kris is very prompt and courteous. He works around my schedule and helps me prioritize my Maintenace services so it won’t be a financial burden. The attentiveness and open feedback really makes me feel safer driving my car, especially long distances. More

Stress Reliever.. The service advisor and Tech were both professional, customer oriented and helpful..I'm just visiting the area when my car gave me a problem, I took i The service advisor and Tech were both professional, customer oriented and helpful..I'm just visiting the area when my car gave me a problem, I took it to the right place for service...I'm one happy customer... More

Service My tech Kris Brunson is refreshingly awesome in terms of professionalism, service with a smile, advice of service, and makes us feel like we are famil My tech Kris Brunson is refreshingly awesome in terms of professionalism, service with a smile, advice of service, and makes us feel like we are family with the dealership family. It is hard to go to anyone else due to his awesome customer service skills:- ) More

Happy with service and writer Kris brunson . Pay the writers more so they will stay and reduce turnover. Maybe offer pastries with coffee. Thank you . Pay the writers more so they will stay and reduce turnover. Maybe offer pastries with coffee. Thank you More

Check it was awesome everyone was very nice service rep I Did not sit in the dealership all day waiting for my vehicle my vehicle was clean the service person that drove my car was outstanding paid attention Did not sit in the dealership all day waiting for my vehicle my vehicle was clean the service person that drove my car was outstanding paid attention to my concerns More

Very good Everybody I dealt with was efficient. I came initially because Jerry Cromwell is a friend. I will highly recommended your dealership. Love you guys. M Everybody I dealt with was efficient. I came initially because Jerry Cromwell is a friend. I will highly recommended your dealership. Love you guys. Magnifiste! More

oil change Always so professional, never there all day and always nice and I have the Best Service Advisor - Kris Brunson!!..I will always come there no doubt! Always so professional, never there all day and always nice and I have the Best Service Advisor - Kris Brunson!!..I will always come there no doubt! More

Outstanding Service Advisor I'm writing to inform you of and outstanding Service Advisor Jordan Bogle. He is an extremely valuable service Advisor. Jordan works for his customers I'm writing to inform you of and outstanding Service Advisor Jordan Bogle. He is an extremely valuable service Advisor. Jordan works for his customers. He is honest, and knowledgeable over a very wide range fields at Heritage Toyota in Catonsville. The experience is invaluable More

Outstanding Customer Service Thank you for taking the time to research part prices for me. I didnt purchase my vehicle from Toyota but you were patient and knowledgeable when ans Thank you for taking the time to research part prices for me. I didnt purchase my vehicle from Toyota but you were patient and knowledgeable when answering my questions. Thanks for the free car wash as well. More

Excellent Service & Great Customer Service Mrs Jennifer Robinson provides excellent service when I brought my vehicle in to Russell Toyato for repairs & service. Very friendly and knowledge abo Mrs Jennifer Robinson provides excellent service when I brought my vehicle in to Russell Toyato for repairs & service. Very friendly and knowledge about the car and the work that needed to be profited on my vehicle. Would recommend this store to everyone. More