Heritage Toyota Catonsville - Service Center

Long Journey I had an unexpected issue that landed my vehicle in the shop for 20 days. From start to finish, I was kept abreast of everything. Heritage Toyota too I had an unexpected issue that landed my vehicle in the shop for 20 days. From start to finish, I was kept abreast of everything. Heritage Toyota took great care of my vehicle ensuring that I received it back safe. Dan had it washed twice so that I could ride out with pride. Thank you very much Heritage Toyota service team for all the hard work. More

Kudos The service advisor, Mr. Robert Masiulis, was pleasant, accommodating and very attentive to detail.. He took care of my car’s need. And gave me a cl The service advisor, Mr. Robert Masiulis, was pleasant, accommodating and very attentive to detail.. He took care of my car’s need. And gave me a close estimate of how long it would take for the wait and he delivered. Ron Filling made my appointment happen by letting me in despite a fully booked morning since he heard from me that it was my only day off before I get out of town. Dr. Laurel Yap More

Great Service This was my first time using the service center. Service reps provided excellent service. In and out in no time. It made up for the distatance I tra This was my first time using the service center. Service reps provided excellent service. In and out in no time. It made up for the distatance I traveled. More

Quick and painless I was greeted right away.Service advisor Daniel was friendly and knowledgeable, He went step by step through the service process with a good estimate I was greeted right away.Service advisor Daniel was friendly and knowledgeable, He went step by step through the service process with a good estimate of time needed. Daniel was great at explaining what was done to my vehicle and what needed to be done in simple terms. No car jargon. My first experience at Heritage was excellent. More

Service In for 45000 service. Easy to schedule, right on time. Courtesy shuttle. Work completed when promised. Very friendly. Explained work performed an In for 45000 service. Easy to schedule, right on time. Courtesy shuttle. Work completed when promised. Very friendly. Explained work performed and that will be needed in the near future. More

Excellent service Daniel is great. He is friendly and knowledgeable I liked working with him. He educated me on the Toyota service 10k oil change 5k tire Daniel is great. He is friendly and knowledgeable I liked working with him. He educated me on the Toyota service 10k oil change 5k tire More

Great Experience! I’m always treated so nice whenever I’m here! Service was prompt and friendly this time, and my issue was resolved. Keep up the good work! I’m always treated so nice whenever I’m here! Service was prompt and friendly this time, and my issue was resolved. Keep up the good work! More

Used old part A recent storm ripped off a piece of plastic from the bottom of my Camry. I thought I would need a new piece but they were able to use the old one and A recent storm ripped off a piece of plastic from the bottom of my Camry. I thought I would need a new piece but they were able to use the old one and it saved me some money in parts. Nice customer service! More

Service advisor Kris did good The service team was kind and knowledgeable. Kris kept me informed every step of the way. The wait time wasn't horrible, but could be better. Kris kep The service team was kind and knowledgeable. Kris kept me informed every step of the way. The wait time wasn't horrible, but could be better. Kris kept me informed More

Customer server oriented I have purchased several vehicles over the years here. I do all my service on them here as well. My service coordinators, Alexandra and Crystal are th I have purchased several vehicles over the years here. I do all my service on them here as well. My service coordinators, Alexandra and Crystal are the so easy to get along with and are always willing to go over and beyond. The sales management team take time to listen to concerns and try to help in any way possible. More