Heritage Toyota Catonsville - Service Center

Awesome service and great customer care. Crystal and youre mexhanics went above and beyond to service my 2004 Tundra. Crystal was awesome and might have provided the best customer service ex Crystal and youre mexhanics went above and beyond to service my 2004 Tundra. Crystal was awesome and might have provided the best customer service experience Ive ever had. Your mechs went above and beyond to service things that I didnt know i needed and not perform services I thought I needed but didn't. I appreciate the entire crews honesty and superb care that they provided me. Great job and thanks again for everything. More

Curtious service I called Toyota this morning about a stripped locking lugnut and Alex was awesome. She got me in and was super friendly. The time it took was a bit lo I called Toyota this morning about a stripped locking lugnut and Alex was awesome. She got me in and was super friendly. The time it took was a bit long to just remove a lugnut and replace a tire, but at least it was a pleasant experience. More

A well oiled machine! The staff are friendly and knowledgeable! The waiting area is clean, bright and it is a pleasure to have to wait there! I’m very happy I chose to buy The staff are friendly and knowledgeable! The waiting area is clean, bright and it is a pleasure to have to wait there! I’m very happy I chose to buy my Toyota at Heritage! Thanks so much for the super way this dealership is run! More

Great Experience! I have bought 4 Toyotas here since the mid 80’s and highly recommend this dealership! Service is top-notch and Crystal is the best Service Rep! High I have bought 4 Toyotas here since the mid 80’s and highly recommend this dealership! Service is top-notch and Crystal is the best Service Rep! Highly recommend this dealership and will be back! More

Poor Service Dept Front desk people are very slow to deal with you. Not satisfied with service dept. Certain problems not fixed. Had to get them fixed elsewhere. Front desk people are very slow to deal with you. Not satisfied with service dept. Certain problems not fixed. Had to get them fixed elsewhere. More

Sienna 25k Maintenance I had a very positive service experience at Heritage Toyota today. My customer service representative Crystal, was excellent. She recommended that I p I had a very positive service experience at Heritage Toyota today. My customer service representative Crystal, was excellent. She recommended that I purchase an extended maintenance package that will save me money. She was very pleasant and courteous and very prompt in responding to my request. More

Very efficient and friendly Robin Yokum is always very friendly and helpful. She carefully explains what fix s are needed for performance or safety versus what could be done but Robin Yokum is always very friendly and helpful. She carefully explains what fix s are needed for performance or safety versus what could be done but is not so urgent. A pleasant experience More

Great service. excellent advisor Went in for 4500 maintenance. Check in very fast. Advisor very polite and professional. Look for all discounts that would apply. Very pleasant experie Went in for 4500 maintenance. Check in very fast. Advisor very polite and professional. Look for all discounts that would apply. Very pleasant experience at Toyota Service. More

Quick, proficient, cheerful service. This was my first time since I bought my car from Heritage that I needed service. I was very impressed with the quality of service. This was my first time since I bought my car from Heritage that I needed service. I was very impressed with the quality of service. More

Like family I purchased a 2010 Rav4 in Oct 2009. From the moment I walked in the dealership I was warmly greeted. My salesperson figured that I was a savvy buyer I purchased a 2010 Rav4 in Oct 2009. From the moment I walked in the dealership I was warmly greeted. My salesperson figured that I was a savvy buyer and wanted to know hiw he could make my vision come alive. I got everything I wanted and then some at the price I requested. My family loves Toyota and so the choice was not difficult I just needed to pic a model. I have faithfully returned for service and have been treated like family. Today I went in and Bob took extreme care of me and wanted to make sure I was educated and comfortable with what my truck required. As we parted ways this evening, I was a little sad as Bob gave me some great advice for the car and life. It made me think of my dad (whose passed) who drove Toyota almost 30 years. More