Heritage Toyota Catonsville - Service Center

Robin Yocum I always get my car serviced here and I always use Robin Yocum as my advisor. She is great. Robin makes sure my service is done correctly and is compl I always get my car serviced here and I always use Robin Yocum as my advisor. She is great. Robin makes sure my service is done correctly and is complete. She makes sure that I am happy with my car before I leave and I never have issues. I have been using her since my first car which has been over 10 years and my mother has been using her for even longer than that. I definitely recommend Robin as a service advisor. More

Fast convenient service Great and affordable service. A nice customer experience. Very comfortable waiting area. I had a wonderful time with my service consultant chuck. Than Great and affordable service. A nice customer experience. Very comfortable waiting area. I had a wonderful time with my service consultant chuck. Thanks for the help! More

Outstanding Service with Robin Robin is always professiona, caringl and gives outstanding responses and resolutions - service. Is timely and keeps me informed Thank you for keeping Robin is always professiona, caringl and gives outstanding responses and resolutions - service. Is timely and keeps me informed Thank you for keeping my car operational More

Robin is the best for service I have been working with robin for years, and she is always helpful with the best advice for your car and all your service needs. She geninually cares I have been working with robin for years, and she is always helpful with the best advice for your car and all your service needs. She geninually cares and takes her time to help you and accomadate you. More

Great job Customer service representatives Alexandra is a very helpfull lady. I give her 5 star.she is very friendly, nice dress. Mechanic is very friendly too. Customer service representatives Alexandra is a very helpfull lady. I give her 5 star.she is very friendly, nice dress. Mechanic is very friendly too. More

ROBIN YOKUM IS THE BEST ! My ROBIN rating is FIVE stars although I rate the DEALERSHIP four stars. ROBIN is the one that keeps me coming back. I have been dealing with ROBIN fo My ROBIN rating is FIVE stars although I rate the DEALERSHIP four stars. ROBIN is the one that keeps me coming back. I have been dealing with ROBIN for over 10 years and through several new Toyotas. ROBIN always anticipates and does the right thing even before I have to bring up an issue that I have. I know that she will get any problem fixed for me even though other aspects of the dealership may not be perfect. ROBIN is the main reason why I have confidence in Heritage Toyota Catonsville. Thank you ROBIN. More

Great service Crystal was a great service advisor, great personality, knowledgeable and explained all services up front ....no surprises! I will be returning to Her Crystal was a great service advisor, great personality, knowledgeable and explained all services up front ....no surprises! I will be returning to Heritage for service and requesting Crystal. More

Excellent customer service Always a pleasant and clean atmosphere very good Customer Service. Give you a feel that you are being care for and your car is in good hands. Servic Always a pleasant and clean atmosphere very good Customer Service. Give you a feel that you are being care for and your car is in good hands. Service time is reasonable which waiting area comfortable adjacent to the waiting area small space where I spend time going through the blue mountain art cards and other unique items you can purchase for your needs also kept very neat. Alexander my service representative is always pleasant and answer all of my questions informatively More

Emergency diagnostics Robin is very nice to work with. She has a great personality for the job. She is very patient, very informative in the subject matter. When I work wi Robin is very nice to work with. She has a great personality for the job. She is very patient, very informative in the subject matter. When I work with her she seems to love what she does!!! More

Great experience When you first pull in to the service drop off you are greeted quickly and friendly. They take you info and walk you in to your service advisor. My When you first pull in to the service drop off you are greeted quickly and friendly. They take you info and walk you in to your service advisor. My service advisor was Robin and I have been utilizing her for several years now and do not want to use any other (although they are probably good also) but Robin is very friendly and professional and knows her business. I usually wait and Robin is always checking in to let you know what’s going on with the progress. Robin comes to get you when ready and the check out goes just as easily. All in all every service visit is quick and well done More