Heritage Toyota Catonsville - Service Center

Best customer service dealership This dealership is extremely professional. They were very knowledgeable and answered all my questions. Leaving there, I did not feel taken advantage o This dealership is extremely professional. They were very knowledgeable and answered all my questions. Leaving there, I did not feel taken advantage of. I would absolutely recommend this dealership to my family and friends. Great job! More

Outstanding Customer Support Next day appointment, On time completion while I waited for service and recall software update. Crystal was great. i highly recommend this dealer for Next day appointment, On time completion while I waited for service and recall software update. Crystal was great. i highly recommend this dealer for scheduled maintenance. More

Service. Service advisor: Robin Yokum Service advisor, Robin Yokum is the most courteous and helpful person I have come across including at Heritage Toyota. She was considerate, paid atten Service advisor, Robin Yokum is the most courteous and helpful person I have come across including at Heritage Toyota. She was considerate, paid attention to the conversation and acted professionally with a helping hand. Greatly appreciated, will work with her in the future. More

Great customer service My name is Martaza Yasin , I was service with Tajai Dallas. She made sure I was checked in and out. My service got done very fast and sufficiently. I My name is Martaza Yasin , I was service with Tajai Dallas. She made sure I was checked in and out. My service got done very fast and sufficiently. I will definitely be back! Thank you! More

Service experience My overall experience was great! Breanna Yardborough is AWESOME! She is always very informative and never lets you go without covering all bases. Grea My overall experience was great! Breanna Yardborough is AWESOME! She is always very informative and never lets you go without covering all bases. Greatly Appreciated More

excellent work and service to the Hispanic community excellent work and good service and good cooperation with the clientnice for anyone who needs a service and it is highly recommended to say that the t excellent work and good service and good cooperation with the clientnice for anyone who needs a service and it is highly recommended to say that the toyota has an excellent work team the best for anyone who needs it More

RAV4 Toy Luis Asturias gave me his person cell number so I can text him when my phone did not work at work. He arranged a spicial pick up Luis Asturias gave me his person cell number so I can text him when my phone did not work at work. He arranged a spicial pick up More

The employees make it great. Crystal, Tajai, Breanna, Alex, Vaughn, Chris, and other various personnel provide excellent service each visit. From entry to exit, superior and profe Crystal, Tajai, Breanna, Alex, Vaughn, Chris, and other various personnel provide excellent service each visit. From entry to exit, superior and professional treatment and handling is efficiently rendered. Explicit concerns are readily attended to, explanation of service terms are explained clearly, personalities are cordial and welcoming. Issues are managed with tact and diplomacy to customer satisfaction. Appreciation and Gratitude are important; employees are human, not robots. They make a choice to serve here - they could choose to serve elsewhere... Grade A. ~ C. Brown ~ 2019 More

Crystal was great! Why mess with my setting? The customer service agent, Crystal P., was great! I had an oil change. Yet, everytime i get my car back, the driver's seat has been moved in every p The customer service agent, Crystal P., was great! I had an oil change. Yet, everytime i get my car back, the driver's seat has been moved in every posdible way. They drive the car less than a mile so why the need to lower, tilt, and move the seat back? Other than that, the service was good. Hopefully the work will prove to be good too. More

Excellent service Luis Asturias was my service advisor. I repair my car at affordable price and fast. My car was fixed in a timely manner. I was happy with my service. Luis Asturias was my service advisor. I repair my car at affordable price and fast. My car was fixed in a timely manner. I was happy with my service. More