Heritage Toyota Catonsville - Service Center

Service experience My overall experience was great! Breanna Yardborough is AWESOME! She is always very informative and never lets you go without covering all bases. Grea My overall experience was great! Breanna Yardborough is AWESOME! She is always very informative and never lets you go without covering all bases. Greatly Appreciated More

RAV4 Toy Luis Asturias gave me his person cell number so I can text him when my phone did not work at work. He arranged a spicial pick up Luis Asturias gave me his person cell number so I can text him when my phone did not work at work. He arranged a spicial pick up More

The employees make it great. Crystal, Tajai, Breanna, Alex, Vaughn, Chris, and other various personnel provide excellent service each visit. From entry to exit, superior and profe Crystal, Tajai, Breanna, Alex, Vaughn, Chris, and other various personnel provide excellent service each visit. From entry to exit, superior and professional treatment and handling is efficiently rendered. Explicit concerns are readily attended to, explanation of service terms are explained clearly, personalities are cordial and welcoming. Issues are managed with tact and diplomacy to customer satisfaction. Appreciation and Gratitude are important; employees are human, not robots. They make a choice to serve here - they could choose to serve elsewhere... Grade A. ~ C. Brown ~ 2019 More

Crystal was great! Why mess with my setting? The customer service agent, Crystal P., was great! I had an oil change. Yet, everytime i get my car back, the driver's seat has been moved in every p The customer service agent, Crystal P., was great! I had an oil change. Yet, everytime i get my car back, the driver's seat has been moved in every posdible way. They drive the car less than a mile so why the need to lower, tilt, and move the seat back? Other than that, the service was good. Hopefully the work will prove to be good too. More

Excellent service Luis Asturias was my service advisor. I repair my car at affordable price and fast. My car was fixed in a timely manner. I was happy with my service. Luis Asturias was my service advisor. I repair my car at affordable price and fast. My car was fixed in a timely manner. I was happy with my service. More

Highlander Luis Asturias was quick getting me checked in and explained all the recommended services. I didn’t feel any pressure having to get them done this visi Luis Asturias was quick getting me checked in and explained all the recommended services. I didn’t feel any pressure having to get them done this visit, although I did. More

service Luis Asturias assisted as a walk in customer and got my service done in 1 hour. I Ama happy customer . see Luis for a great service expirience. Luis Asturias assisted as a walk in customer and got my service done in 1 hour. I Ama happy customer . see Luis for a great service expirience. More

Crystal was great! Overall great experience! Set up service appt. with Luis, and Crystal handled the appointment. Both were knowledgeable and courteous. Crystal was so Overall great experience! Set up service appt. with Luis, and Crystal handled the appointment. Both were knowledgeable and courteous. Crystal was so helpful and kind - good people skills! She made my visit to Heritage a great one! More

Review Breanna Y. was amazing and helped me through everything. They always make sure you are getting the best quality service. The cost was great and didn't Breanna Y. was amazing and helped me through everything. They always make sure you are getting the best quality service. The cost was great and didn't hurt my wallet. More

Helpful and informative Nautica was super helpful and informative about what services my vehicle needed and what to expect. I will definitely return for service again & refer Nautica was super helpful and informative about what services my vehicle needed and what to expect. I will definitely return for service again & refer Friends/Family More