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Heritage Toyota Catonsville - Service Center

Baltimore, MD

2.5
294 Reviews

294 Reviews of Heritage Toyota Catonsville - Service Center

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March 18, 2019

Great service, very friendly and walked me through the entire process! Made me feel very comfortable with all his knowledge of toyota and facilities were v More

by Niki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Asturias
Apr 18, 2019 -

Heritage Toyota Catonsville responded

It is great to hear you had such a positive experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

March 18, 2019

Service Luis Asturias is my service advisor. He assisted me and I did not have an appointment. I am happy with my service. My car was wash after service More

by Min jung kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Asturias
Apr 18, 2019 -

Heritage Toyota Catonsville responded

Thank you for letting us know Luis was so helpful! We look forward to seeing you again!

March 18, 2019

Wonderful service! I needed to have headlight replaced on my Honda. I went to Heritage without appointment. Wait was minimal and Luis was very kind and professional. More

by John123
Recommend Dealer
Yes
Employees Worked With
Luis Asturias
Apr 18, 2019 -

Heritage Toyota Catonsville responded

We're pleased to hear everything was handled to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!

March 16, 2019

Crystal is a excellent Service Advisor I’ve had many cars of all males and have been to many dealerships but Heritage Toyota of Catonsville is lucky to have such a great employee in Crysta More

by Crystal-1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Easy (salesmen). Matt (old manager), Crystal Pierre
Mar 19, 2019 -

Heritage Toyota Catonsville responded

Thanks for the positive feedback! Your satisfaction means so much to us and if you ever need anything additional, don't hesitate to reach out. Take care!

March 15, 2019

Service experience I had the pleasure of working with Tajai Dallas. She is very professional always smiling and make sure the service is done quickly. Thanks for the gre More

by DesCrazy96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tajai Dallas
Mar 19, 2019 -

Heritage Toyota Catonsville responded

Thank you for your kind review; we are happy to pass along your comments to Tajai! If you're ever in need of more help, please let us know!

March 15, 2019

Service on Toyota Corolla Robyn Yokum is my Service Advisor. She is pleasant, courteous and knowledgable. I really appreciate the way she explains the mechanics and needs of my More

by Alphonsus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nautica Evans, Service Advisor was very pleasant as well. , Robin Yokum
Mar 19, 2019 -

Heritage Toyota Catonsville responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

March 14, 2019

Best customer service dealership This dealership is extremely professional. They were very knowledgeable and answered all my questions. Leaving there, I did not feel taken advantage o More

by Slym Cov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Breanna Yardborough
Mar 19, 2019 -

Heritage Toyota Catonsville responded

We're happy you found our staff to be so supportive during your experience here at Heritage Toyota Catonsville. If you have any further needs or questions, please give us a call. We're always happy to help!

March 14, 2019

Outstanding Customer Support Next day appointment, On time completion while I waited for service and recall software update. Crystal was great. i highly recommend this dealer for More

by Jonathan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Pierre
Mar 19, 2019 -

Heritage Toyota Catonsville responded

Jonathan, we are very happy Crystal could provide you with a positive service experience! Thanks again for the recommendation, and have an amazing day!

March 14, 2019

Service. Service advisor: Robin Yokum Service advisor, Robin Yokum is the most courteous and helpful person I have come across including at Heritage Toyota. She was considerate, paid atten More

by Review serive advisor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A, Robin Yokum
Mar 19, 2019 -

Heritage Toyota Catonsville responded

Thanks for your praise and kind comments about Robin! If you're ever in need of more help, please let us know!

March 13, 2019

Great customer service My name is Martaza Yasin , I was service with Tajai Dallas. She made sure I was checked in and out. My service got done very fast and sufficiently. I More

by Yasin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tajai Dallas
Mar 15, 2019 -

Heritage Toyota Catonsville responded

Hi Yasin, thank you for taking the time to leave a review for us at Heritage Toyota Catonsville. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out! Take care!

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