Heritage Toyota Catonsville - Service Center

Brittany Alexander ! Goes above and beyond ! I highly recommend this dealership for all your needs! Goes above and beyond ! I highly recommend this dealership for all your needs! More

Alexandra was knowledgeable and helpful in handling our car rental. She was responsive and easy to work with. Thank you! car rental. She was responsive and easy to work with. Thank you! More

OMG. I have found the wortst dealership in Maryland. STAY AWAY! I brought my car in for a diagnostic test. Alerting the dealership that my battery i I have found the wortst dealership in Maryland. STAY AWAY! I brought my car in for a diagnostic test. Alerting the dealership that my battery in my electric toyota BZ4X was operating below 65% of its normal capacity. I was only getting 131 miles per day fully charged, instead of 252 miles per day estimated as it perfomed when I first leased it 13 months ago. They said they would test the car and then get back to me. The warranty is the reason I leased this new Toyota car. OMG. They came back with no answer about my battery. They try to charge me $330.44 for a diagnostic and the rental car from toyota which was supposed to be FREE. OMG, this dealership lied to me. They knew they had a real lawsuit on their hands. The manager called me to say, we don't want you to visit here anymore. We aren't going to fix your car. But we will refund your money. It has been 7 days. No refund. OMG. I am so angry. Can you trust this dealerhip? NO. I can't I am so upset I am filing charges with the Attorney General's office. Did you know you could do that when a company committs fraud? And what about my battery, I just hired a lemon law company. They are going to take this dealership and Toyota to court. For Free. Did you ever have a bad experience with Heritage Toyota of Catonsville ? You have to tell everyone to stay away. You can post on Yelp, on Yahoo, on Google Reviews and the Better Business Bureaus website. I am so pissed. I'll never lease a car from this dealership. I'll never have my car serviced here. I intend to file a personal lawsuit in small claims court in Baltimore County. This is why courts were invented. STAY AWAY. DO NOT EVER SPEND MONEY HERE. THE WORST. i WILL GET MY MONEY BACK FROM THEM THROUGH THE CREDIT CARD. But they need to learn the public will not stand for this. NO MORE Heritage Toyotal of Catonsville. SHUT THEM DOWN. THEY ARE AN EVIL COMPANY!!! More

The Toyota Grand Highlander is a very comfortable It can accommodate seven passengers, so my whole family can travel in one car. It is also quiet and comfortable. I am very happy to have purchased it . I’ve accommodate seven passengers, so my whole family can travel in one car. It is also quiet and comfortable. I am very happy to have purchased it . I’ve only had it for just over a months now but I love it so far! It is such a comfortable car and quiet ride. I like how high it sits and visibility is great. I am so happy and my family are so happy thank you James.🤗🤗 More

Service advisors very professional and respectful especially Britt. Gives you updates in every step of the process. especially Britt. Gives you updates in every step of the process. More

I would like to thank Mr. James for his amazing service. He helped me with retrieving my car from the service area when no one else would help. He saw my frustration with the James for his amazing service. He helped me with retrieving my car from the service area when no one else would help. He saw my frustration with the lack of assistance by all involved and jumped right in. It has taken me a couple of months to write this but he definitely deserves recognition for his excellent customer service, friendly and willingness to help solve a problem that everyone could hear was going on. Thank you again to Mr. James for relieving the stress of the day and just being an all around great man. More

JAY RAQUIDAN from the service center provides excellent customer service with his display of professionalism. I'm a very satisfied customer today. 4/3/25.💪 customer service with his display of professionalism. I'm a very satisfied customer today. 4/3/25.💪 More

Robin Yokum was exceptional in setting my appointment up and servicing my car while I waited. She is knowledgeable, attentive and caring. She is the best! and servicing my car while I waited. She is knowledgeable, attentive and caring. She is the best! More

Excellent service. Britt is phenomenal. Would recommend Heritage to all. There is a typo on your invoice. It reads Customer Realtions Manager. Britt is phenomenal. Would recommend Heritage to all. There is a typo on your invoice. It reads Customer Realtions Manager. More

Extremely poor experience with Heritage Toyota Catonsville. Brought my Tacoma Truck in for routine oil change and tire rotation which has 18,500 miles and was recommended for $1000 to have front Catonsville. Brought my Tacoma Truck in for routine oil change and tire rotation which has 18,500 miles and was recommended for $1000 to have front & rear brakes replaced. Discussed my concerns with Ali who recommended to bring back and we'll take a look along with service manage. Which I did and the technician simply showed that brakes are not needed (service manage was not involved in the review). The issue being the recommendation for new brakes ($1000) was totally ignored. More