Heritage Toyota Catonsville - Service Center

Robin Yokum was exceptional in setting my appointment up and servicing my car while I waited. She is knowledgeable, attentive and caring. She is the best! and servicing my car while I waited. She is knowledgeable, attentive and caring. She is the best! More

Excellent service. Britt is phenomenal. Would recommend Heritage to all. There is a typo on your invoice. It reads Customer Realtions Manager. Britt is phenomenal. Would recommend Heritage to all. There is a typo on your invoice. It reads Customer Realtions Manager. More

Biggest racist xxx pervert thief liar dishonest fraud scam hates colored and gays evil evil scam hates colored and gays evil evil More

Extremely poor experience with Heritage Toyota Catonsville. Brought my Tacoma Truck in for routine oil change and tire rotation which has 18,500 miles and was recommended for $1000 to have front Catonsville. Brought my Tacoma Truck in for routine oil change and tire rotation which has 18,500 miles and was recommended for $1000 to have front & rear brakes replaced. Discussed my concerns with Ali who recommended to bring back and we'll take a look along with service manage. Which I did and the technician simply showed that brakes are not needed (service manage was not involved in the review). The issue being the recommendation for new brakes ($1000) was totally ignored. More

I purchased a 2024 Prius Prime in February 2024 and had a recall notice which warned that the rear passenger door could possibly open while the car was in motion. I made an appointment for service and brough recall notice which warned that the rear passenger door could possibly open while the car was in motion. I made an appointment for service and brought my car in early this morning and was told the parts were there and I would have my car by COB. However, I received a call @ 4:30 and was told the work was never started and could I bring it in another day. I was absolutely in disbelief! WORST CUSTOMER SERVICE EVER!!!! I will travel to another dealership from now on! More

I came on Monday (Sept 30th) to make an extra key (My car is a 2017 Toyota RAV4). Then I went and spoke to Service Advisor Marcos Olivero. He gives me and appointment for Tuesday (Oct 1st) at 11 am. I take is a 2017 Toyota RAV4). Then I went and spoke to Service Advisor Marcos Olivero. He gives me and appointment for Tuesday (Oct 1st) at 11 am. I take a half day from my work place and take my car on Tuesday as scheduled at 11 am. I wait in the waiting area till 2.45 (almost 4 hours) and then Mr. Olivero says he can not fix it so that I have to bring it back the following day which is Wednesday the October 2nd. He scheduled me for 8 am and said he will be there by 8 am . So I bring my car at 8 am and then to find out that he has not arrived. I go to the front desk and the other officer tells me to wait. I wait till 8.30 am and Mr. Olivero is still not there. So another officer calls me to the front desk and says soon Olivero comes, he will take care of it. Mr. Olivero comes around 9 am and then he says I can take the shuttle to go home and then he will call me when its done, he also agrees to give me a pick up ride. I come home and by 2 pm I haven't heard from him. So I called the dealership and his number . Every time I call , it goes to a voicemail. So I leave a detailed message nobody returns my call. After 3 pm I call again , same thing it goes a voice mail and again I leave a voice message and nobody returns my call. Around 5 pm I get very worried because nobody called me to tell the status and I do not have my car yet. I call the front office and the lady who picked up the phone says I should call the service, but then I pleaded asking her not to hangup the call , and requested whether she can pass my message to Mr. Olivero. She says Ok she will pass the message to him. Then even by 6.15 pm nobody calls me to give a status of my car. That s when I called my friend and asked him to give me a ride to the Toyota Dealership and by 6.40 sh I am at the Toyota Dealership. Olivero is gone for the day. There is another Service Advisor and then I tell my story to him. He pulls up my car details on his computer and told me the technicians are gone for the day. Nothing is done according to what he see in the computer system. I told him, I need my car. I got to go to work on Thursday. I already took a day off on Wednesday. I pleaded him to hand over my keys so I can take my car home. At that point I was thinking , that my car was at the dealership since 8 am(one whole day) and then if that was not taken care by the service staff, they do not care the pain and the stress that customers have to go through. The new Service advisor said he can not find my keys and asked me to come on Thursday morning. I go back home and thinking, how irresponsible can someone can be ? Mr.Olivero goes home not even bothered to call me and let me know that the car was not fixed. I waste my time and money going to the dealership and return back home . This morning I take a UBER I had to pay $25 and reach the dealership around 7.15 am. I wait there till 7.30 am and soon it opened at 7.30 am I went to the front desk. Mr. Olivero is not there but there was another gentlemen who tried to help me. He was trying his best to find my key and still my key not to be found. I wait till 8.30 am Olivero still not at his desk. Nobody knows where my car keys. All I wanted at that time was to take my car keys and report to my work. I spend another hour and half and around 9 am Olivero shows up. He is least bothered for the pain I have been going through. Then at that time the technician who worked on my car showed up, he nicely explained what happened and he was shocked to hear that the Service Advisor did not call me on Wednesday giving me an update. I thanked the technician who worked on my car. I apologize for my words but the best way I can describe Mr. Marcos Olivero is nothing but xxxxxxxx. Its a disgrace that Toyota employs such inhuman irresponsible people like Marcos Olivero. Olivero has no empathy. I will never ever visit the Heritage Toyota Dealership at Catonsville. I will spread the word among all More

Great dealership. Amazing customer service definitely recommend it to anyone looking in to buying a new Toyota Amazing customer service definitely recommend it to anyone looking in to buying a new Toyota More

Brought my Tundra to this dealer for service since it was the closest to my house and the wheel felt like it was going to fall off. Wow was that a huge mistake! I told them the hub/bearing may be bad. Turns the closest to my house and the wheel felt like it was going to fall off. Wow was that a huge mistake! I told them the hub/bearing may be bad. Turns out it was the hub and bearing assembly. They gave me a recommendation for repairs that exceeded $12,000. I look and it includes things like wheels and tires, I have after market wheels and tires which have been fine for 2.5 years, still have stock as a back up but prefer my aftermarket wheels/tires. I mentioned a noise under the hood and the technician (Brian), must have thought to just replace anything that could rattle, included everything from a fan assembly to a idler, tensioner, serpintene belt. Is this what they charge $185 an hour for, what kind of diagnostic is that? I asked the advisor (Curtis) how much to replace the bad hub/bearing assembly. He gave a quote of $3800, the hub is about $343, bearing maybe $126, so how are we getting to $3,800? Curtis was unable to answer that question so I had my car towed from there for $145 to another shop. Had both hub/bearings replaced with alignment and oil change, all Toyota parts, for $2100. Mile One Toyota quoted me $3800 for one side, no alignment or oil change included in that quote. I expected a little more from the dealership but was sadly disappointed. Beware of this dealership for service! More

Service center is horrible 4 hours for a oil change every time I come here the Technicians are lazy and management is a joke time I come here the Technicians are lazy and management is a joke More

Their service department is the absolute worst one can ever expect. Service advisors are extremely rude and unprofessional. The place as a whole is really bad when it comes to management, planning, and cu ever expect. Service advisors are extremely rude and unprofessional. The place as a whole is really bad when it comes to management, planning, and customer experience. More