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Heritage Toyota Catonsville
Baltimore, MD
1,697 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,697 reviews
April 21, 2017
Get a second Opinion Let me start by saying that this is the very first time I am posting on any type of review for a business, restaurant, etc. I moved to Baltimore 4 ye Let me start by saying that this is the very first time I am posting on any type of review for a business, restaurant, etc. I moved to Baltimore 4 years ago and always had my service and repairs done by the former Russell Toyota because it was convenient for me since I lived in Catonsville. A couple of years ago, we moved to Sykesville and I still went to Russell because I do not like change and the staff is always pleasant even though it's an inconvenience living 40 minutes away. So when Heritage took over, I thought nothing of it. Until... I needed a repair from them. My rear passenger side seat folded down and was stuck and would not rise back to the seated position. So I had Heritage fix it the first time. They said it needed a part and it would cost $200. I was skeptical but I trusted them... A seat. It's not like it was something electrical or something. So fast forward, to last November 2016. Guess what? The seat went down and got stuck again. So I take it back to Heritage and now they quote me for $840 to fix it again! I told them I just had a new part installed prior and was told it was fixed. I told them how unacceptable it was and felt like they were being a typical repair shop trying to deceive a customer. It's just a seat!!! I told them how disappointed I was and left it at that. Fast forward to today, as I sit here writing this review. Yes, I kept my seat down for 5 months and yes, Heritage put my seat back down after "figuring out what was wrong" and refused to put it back up because I didn't feel right about it and wanted to think it over. Until today. The service manager I talked to at Antwerpen Toyota said that all that needs to be done is to take apart the seat assembly and lubricate the appropriate parts, and that's all. In the meantime, it may get stuck again. They did this at NO CHARGE. And they fixed it as well, for no charge! So who do you think I will have this done by. As much as I value my hard earned wages, I value trust more than anything. Prior to moving here, I went to the same repair shop in Hawaii for 17 years. I never questioned their recommendations and always paid in full. I could easily have paid for the service that Heritage recommended, but I do not like dealing with thieves. Pretty harsh, but how else would you describe someone who deceives you and takes your money with deceiving information? And that's exactly what Heritage Toyota represents. What makes this even more disturbing is that upon our car's return from Heritage that last time, they damaged the baggage rack on the top. There is no way I can prove it of course. Our family owns a Prius, a 4runner, and a Tacoma. We will not be returning Heritage, which is a shame. Under the Russell brand, they were really trustworthy. As I have stated above, this is my very first review. I just felt compelled to aid someone in my shoes. Now, if you are like me and rely on reviews, I hope that mine's help. Whether you choose to believe what I say or not, that is your choice. I hope that this note helps your decision on whether you choose Heritage Toyota or another service center. I am not writing this to convince you not to go there. I am just relaying my experience. Good luck to you. More
by wnavalta70
Employees Worked With
Not sure
April 04, 2017
Return Buyer I am a return buyer. I purchased my first car with Calvin and based on my previous experience with him I decided to buy another car with him. Which is I am a return buyer. I purchased my first car with Calvin and based on my previous experience with him I decided to buy another car with him. Which is based upon his family friendly approach, in fact, not only has he treated be as if I were family but the entire atmosphere is as such. Calvin knew I need a new car and went the distance to help me get the car I wanted by choice More
by Gem50
March 27, 2017
Brake repair Horrible follow up by Mr. Chuck, been waiting for 2.5 hrs no follow up or return call even after leaving 2 voicemail all that for just getting an esti Horrible follow up by Mr. Chuck, been waiting for 2.5 hrs no follow up or return call even after leaving 2 voicemail all that for just getting an estimate on my brakes. More
by Min P
Employees Worked With
Chuck McMurray
February 24, 2017
Body work Robin Yokum was able to to get the roof molding reattached to my Tacoma. She and the staff had me in and out so it wasn't an all day event. Thanks R Robin Yokum was able to to get the roof molding reattached to my Tacoma. She and the staff had me in and out so it wasn't an all day event. Thanks Robin. More
by jresh
Employees Worked With
Robin Yokum
February 21, 2017
5 star experience To be very clear, over the last 30 years I have bought many new cars and trucks. I love having a new vehicle but absolutely hate going to a dealershi To be very clear, over the last 30 years I have bought many new cars and trucks. I love having a new vehicle but absolutely hate going to a dealership. My experiences dealing with a car salesmen by and large have been terrible. Over the years my distaste for the entire vehicle buying experience and sales pressure has lead me to doing all of my shopping and negotiations via email. Once I had selected the vehicle I wanted to purchase I contacted via email Heritage Toyota. I was very pleased with the courtesy and professionalism that was shown to me by this dealership as we communicated. I never once felt pressured or rushed. I particularly want to praise my salesmen Ali Morsy who went out of his way to make this a pleasant experience for me. If all dealerships treated customers the way Heritage Toyota treated me, and had sales staff like Ali Morsy the car buy experience would be something that you would look forward too. Do yourself a favor and seek our Ali. More
by mparis58
Employees Worked With
Ali Morsy
February 06, 2017
Very Happy I was very happy with my salesman Larry Bouldin. He went the extra mile. He took the time to make sure we were happy with our purchase I was very happy with my salesman Larry Bouldin. He went the extra mile. He took the time to make sure we were happy with our purchase More
by Daughter's car
Employees Worked With
January 10, 2017
Great Car Buying Experience Ms. Park made buying a my new 4Runner a very smooth and professional transaction. All questions and concerns were answered to my satisfaction and put Ms. Park made buying a my new 4Runner a very smooth and professional transaction. All questions and concerns were answered to my satisfaction and put my mind at ease. More
by Stephen
Employees Worked With
Jennie Park
January 07, 2017
Ecstatic with our New 2017 Highlander Limited It is with great pleasure that i share my wife and i experience at Heritage Toyota Catonsville. When we first went to buy our first Toyota Highlander It is with great pleasure that i share my wife and i experience at Heritage Toyota Catonsville. When we first went to buy our first Toyota Highlander in 2015. It was then we meet David Day, He treated us with the utmost of respect, he did not try to sell us anything nor was he puchy, did not talk to much. He listened to what we had to say. He had tree different models and colors and put all other sales on hold until we made up our mind. So after one year i had keep on getting something in my tires. So as we was waiting to have my car service. Toyota was offering a 1500 rebate plus other one time deals. So what would you say if you could get out of your old car for a brand new 2016 for just 20 more per month. After driving the 2016 for two months, i just happened to be looking online and was shocked to find that Toyota had redesigned 2017 Highlander, the front grill looks just like a lexus. Also the 2017 adds several safety features. All of these extras plus we went from the XLE to a LIMITED plus Toyota certified platinum vehicle service agreement. For just 40 more then what we were paying. My special thanks goes to my Heritage Toyota, team. David Day- #1 Sales. Bong Lee, leed Finance Officer, extremely nice, patient knows how to get all of what you need, for a price that you can afford. When you pay for a vehicle you need to have a peace of mind that if something goes wrong then you can rest assure that your problems will be taken care of without any hassle. And that person is my Service Representative Mr. Chuck McMurray. More
by Twogees
December 31, 2016
Continuing Customer Excellence I began coming to Russell in 2012 after buying a Scion at a local dealership. Ryan was the first person to help me when I came in for my first service I began coming to Russell in 2012 after buying a Scion at a local dealership. Ryan was the first person to help me when I came in for my first service. He was very friendly and took the time to listen and answer my questions and concerns. From the start, he has been flexible with scheduling my appointments, been honest regarding the work that needed to be done and very accessible. Last year, I decided I was ready to get a new car and because of the great service I received from Ryan, I made that purchase at Russell. I live in Laurel, with many other dealerships closer than Russell, but because of the strong customer service from Ryan, I consistently make the drive to Catonsville. Ryan is an asset to Russell and has made the car owning process very easy. More
by Meredith Burden
Employees Worked With
Ryan Morse
December 20, 2016
Sergio is very satisfied Very professional and spoke well. made me feel very special and at home. Was very welcoming and easy to talk to. Made everything feel great. Very very Very professional and spoke well. made me feel very special and at home. Was very welcoming and easy to talk to. Made everything feel great. Very very BEAUTIFUL More
by serge
Employees Worked With
Val Shabiu
