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Heritage Toyota Catonsville
Baltimore, MD
1,743 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,743 reviews
October 06, 2026
Thumbs up to this James Akinola. He was very friendly and very clear with what I should expect and kept me informed through out the process. Besides his professionalism, Mr Akinola w He was very friendly and very clear with what I should expect and kept me informed through out the process. Besides his professionalism, Mr Akinola was very accommodating and my wife was very happy with everything. We will surely recommend him to anyone in the market for a vehicle. More
by jidus601
Employees Worked With
October 06, 2026
This was an extremely frustrating dealership experience from start to finish. Jairo was personable during the sale, but the follow-through was poor. I spent about an hour sitting at the dealership for n from start to finish. Jairo was personable during the sale, but the follow-through was poor. I spent about an hour sitting at the dealership for no apparent reason before even reaching the finance office. Once there, I explicitly said I did not want any add-on products, yet I was still required to sit through the entire upsell presentation anyway. That part of the process was particularly offensive. If a customer plainly says, “I do not want any of this,” that should end the sales pitch. Instead, Heritage makes customers sit through it regardless, wasting their time and demonstrating that a clear decision is apparently less important than another opportunity to sell something. It felt designed to wear customers down rather than respect an answer. What made that even worse was that the finance operation could not reliably perform its actual job. Their software repeatedly malfunctioned, paperwork had to be redone, and I had to re-sign documents several times because of problems with their system. Perhaps if the dealership devoted as much attention to making its financing process function correctly as it does to forcing customers through unwanted upsells, the transaction could have gone off without a hitch. The car was also delivered with less than 10% charge. Jairo would not, or seemed unwilling, to take it to a fast charger before delivery. Handing someone a new EV with essentially an empty battery is a remarkably poor delivery experience. After the sale, things got worse. I had purchased a tow hitch installation, but when I called more than a week later to schedule it, I learned the sales team had never even submitted the order for the hitch. The points of contact I was given also rarely answered their phones when I called after getting off work around 4 PM. There are also several things about the car that are Toyota design decisions rather than dealership failures, but the sales team was dismissive when I raised them. The most irritating example was the terrible key-fob range. When I mentioned it, I was told, “Well, you’re supposed to use the app.” The app is not a replacement for a properly functioning key fob, and dismissing a legitimate complaint that way was incredibly irritating. More than a month after purchasing the vehicle, Maryland MVA still shows “no registration,” which means the permanent registration has not even been completed in the state system. The dealership also says it does not have my permanent tags and plate. At this point, this is not simply a matter of waiting for plates to arrive. The registration itself appears not to have been processed properly. Based on this pattern, I would not buy another car from Heritage or recommend them. If they were not selling market-leading vehicles that require very little salesmanship to begin with, it is difficult to imagine this level of customer service being sustainable. More
by cwotruba
October 06, 2026
Mr James is a good person in terms of car dealership,he is always serious in his business and he attended to in a proper manner. is always serious in his business and he attended to in a proper manner. More
by Mathewchidavid
Employees Worked With
October 05, 2026
They were so helpful in their dealings. Their kind gesture was incredible. I appreciate both staff (Mr James and Ms Jayda) who attended to me, I didn't waste my time because it was worth e Their kind gesture was incredible. I appreciate both staff (Mr James and Ms Jayda) who attended to me, I didn't waste my time because it was worth every minute and I ended up going home with my vehicle after going extra mile to make sure I was approved. Thanks a million. More
by boomyfaith
October 02, 2026
My names is Messiah Sa Enlil, and I took my 5Z4X TO BE SERVICED FOR ITS RECALLS, The service provided by Lejuan Robinson was super excellent, professional and speedy. She assisted me at every step of the SERVICED FOR ITS RECALLS, The service provided by Lejuan Robinson was super excellent, professional and speedy. She assisted me at every step of the way and was very sweet . Personality is a 10, customer service and as a 10. I recommend customers go to see her if they want great service. More
by messiahninurta
September 30, 2026
Shawn did amazing job today! Not only he take a very good care of me but also give updates occasionally. I do appreciate for all this service center had done for me. Not only he take a very good care of me but also give updates occasionally. I do appreciate for all this service center had done for me. More
by Paul Lian
Employees Worked With
Shawn Rao
September 30, 2026
Our experience at Heritage Toyota in Catonsville was exceptional, and we owe it all to Justin's outstanding dedication. He took the time to accompany us on multiple test drives, ensuring we found the pe exceptional, and we owe it all to Justin's outstanding dedication. He took the time to accompany us on multiple test drives, ensuring we found the perfect vehicle. Justin's follow-up to confirm our satisfaction demonstrated his commitment to providing top-notch customer service. We highly recommend Justin to anyone looking to purchase a vehicle from Heritage Toyota. More
by Archigirl83
September 16, 2026
I met Stphen was so so nice in serving us. I like the finance team too. They are very knowledgeable in their work. I highly recommend them fir raise/promotion. They have more than we customer I like the finance team too. They are very knowledgeable in their work. I highly recommend them fir raise/promotion. They have more than we customers need and want. Thank you Steve. More
by Mawutor
September 12, 2026
Stephen was amazing to work with. Very kind and transparent. Got us a great deal! Very happy to have worked with him. Very kind and transparent. Got us a great deal! Very happy to have worked with him. More
by kayntee
