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Heritage Subaru Owings Mills - Service Center
Owings Mills, MD
93 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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93 Reviews of Heritage Subaru Owings Mills - Service Center
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December 06, 2016
Service Techs. Cant See Online Reservations? I was told that the technicians can't see the service reservations that are made online. I called yesterday and asked for service for a recall noti I was told that the technicians can't see the service reservations that are made online. I called yesterday and asked for service for a recall notice I'd received. I was told that I wouldn't be able to come until next week, because she wanted to maintain the integrity of the schedule. I checked online later and saw that there was some availability thinking maybe something opened up some time after my call. I stopped by today and was told by the person who's name was on my reservation confirmation that he can't see my reservation and can't see the online reservations that are made. He then told me that my part to fix the recall wasn't available and needed to be ordered, which I wish the lady had told me when I called. I asked when the part would be in and he said I could come by next Tuesday at the earliest. I told him since I was moving, I would just visit a dealership in my new state. He then said I could drop my car off this Friday to have the recall fixed. It was nice that he offered, but I was a little unsure how he was going to fix my car if the part wasn't in until next Tuesday. Location:Heritage Subaru Owings Mills Date of visit for confirmed online reservation: 12/6/16 12pm Service Contact person from confirmation email and in person visit: Bill Middleton More
by jeremy
Employees Worked With
Helpful November 18, 2016
Good service Surprisingly, after 3 years I am still taking my Subaru to the dealership for service. That's how happy I am with the service department. I always g Surprisingly, after 3 years I am still taking my Subaru to the dealership for service. That's how happy I am with the service department. I always get an accurate estimate of the time it will take and how much it will cost. Bill Middleton (service advisor) is AWESOME! More
by Patricia Gavin
Employees Worked With
November 11, 2016
excellent service I am a new customer to your service center- I have been taken care of by Melina every time, and she is in unbelievable. She is courteous and friendly I am a new customer to your service center- I have been taken care of by Melina every time, and she is in unbelievable. She is courteous and friendly and is spot on with her diagnosis of my Legacy every time. She is to be praised and is a wonderful asset to your dealership-Thanks-Larry Schultz More
by lmschultz1
Employees Worked With
melinda
September 24, 2016
Completely satisfied! My experience could not have been better ! From my check in till the work was completed Bill Midddlton kept me lnformed and I was 100 per cent satisfi My experience could not have been better ! From my check in till the work was completed Bill Midddlton kept me lnformed and I was 100 per cent satisfied! More
by Boucher 1952
Employees Worked With
September 03, 2016
Internet parts purchase Sent the wrong part even with proper VIN number. No answer at phone and no reply to recommended email contact. Shipping cost as much as the part. N Sent the wrong part even with proper VIN number. No answer at phone and no reply to recommended email contact. Shipping cost as much as the part. No resolution of problem. More
by J.Loderstedt
Employees Worked With
Not contacted by any employees
July 31, 2016
Great car service and supportive mechanics I like coming to owing mills Subaru for my car services because the mechanics here are really on your side, trying to help you in any way possible, as I like coming to owing mills Subaru for my car services because the mechanics here are really on your side, trying to help you in any way possible, as well as help resolve your issues quickly. Mechanic Frank Higgs was very helpful when I brought my car. I really appreciate his friendliness and support. I would highly recommend this place. More
by Harry
Employees Worked With
Frank Higgs
May 23, 2016
Top quality customer service. Rick Adams put me at ease from the moment he made contact with me and fulfilled the commitment he made to me to have my vehicle finished within an hou Rick Adams put me at ease from the moment he made contact with me and fulfilled the commitment he made to me to have my vehicle finished within an hour. More
by utmost
Employees Worked With
Frank Higgs
May 03, 2016
One of the best!! Frank was one of the best service providers I've ever dealt with. He was very professional, courteous, made sure I knew of all the amenities that Her Frank was one of the best service providers I've ever dealt with. He was very professional, courteous, made sure I knew of all the amenities that Heritage offers while you wait for your 18000 mile maintenance. He explained all that was done and answered all my questions. Thank you Frank and Joe for such a great experience! More
by LeeLee
Employees Worked With
Frank
March 29, 2016
Great Service Department Well I screwed up and made a service appointment at the wrong dealership, but when I called Heritage they were glad to work me into their schedule the Well I screwed up and made a service appointment at the wrong dealership, but when I called Heritage they were glad to work me into their schedule the same day, same time, same service. Now that is what I call SERVICE. I will continue to use Heritage and recommend them all my friends. Kudos to Frank Higgs for all his help and understanding. More
by foresterguy75
Employees Worked With
Frank Higgs
September 03, 2015
Love My Subaru(s) Heritage Subaru has serviced our Subaru(s) for over 15 years. We have no complaints about their service. Thanks Heritage for the comfortable waiting Heritage Subaru has serviced our Subaru(s) for over 15 years. We have no complaints about their service. Thanks Heritage for the comfortable waiting room amenities: free beverages, TV, semi-quiet room; comfortable chairs, etc. More
by Outbacker Girl
Employees Worked With
