Heritage Subaru Owings Mills - Service Center

Excellent service Advisor Bill ensures you leave the dealership feeling safe secure and completely satisfied with your service experience. Bill makes you feel like you are gett Bill ensures you leave the dealership feeling safe secure and completely satisfied with your service experience. Bill makes you feel like you are getting personalized concierge service. The good thing is there are no additional costs and has always been consistent and fully reproduceable. More

30K mike service I had a great experience at the service. I have no complaints and everything was handled in timely matter and with a high professionalism. Thank you I had a great experience at the service. I have no complaints and everything was handled in timely matter and with a high professionalism. Thank you More

122,000 miles service Bill Middleton provided clear and detailed explanations of the required services. The work was done within the estimated timeframe and was 63 cents un Bill Middleton provided clear and detailed explanations of the required services. The work was done within the estimated timeframe and was 63 cents under the cost estimate. More

Could not be nicer to work with! Subaru service department staff are friendly, knowledgeable, helpful, and very accommodating. I’ve never had a bad experience. I highly recommend this Subaru service department staff are friendly, knowledgeable, helpful, and very accommodating. I’ve never had a bad experience. I highly recommend thisdealership for sales and service. More

Great service at Heritage Subaru Owings Mills! Despite a raging snowstorm outside, Heritage Subaru in Owings Mills provided excellent, timely service for my Outback. Bill, my service rep, was extre Despite a raging snowstorm outside, Heritage Subaru in Owings Mills provided excellent, timely service for my Outback. Bill, my service rep, was extremely helpful and friendly. Heritage Subaru diagnosed a faulty power outlet (under warranty) and ordered the replacement part. Great visit! More

Great customer service Arrived early because of extra concerns than planned oil change. I was cheerfully received,problem was evaluated and I’m sure will be fixed. Prompt a Arrived early because of extra concerns than planned oil change. I was cheerfully received,problem was evaluated and I’m sure will be fixed. Prompt and professional customer service More

Buying my Subaru Outback and service experience Buying my Subaru Outback 2016 3.5 Ltd at Heritage 9808 Reisterstown Rd and overall experiences with them is awesome. Mr Harris and Milton made sure I Buying my Subaru Outback 2016 3.5 Ltd at Heritage 9808 Reisterstown Rd and overall experiences with them is awesome. Mr Harris and Milton made sure I got a great deal on my trade in and also gave me the best price on my Outback. I wanted the best, so it was abit pricey but for what i got I'm enjoying every minute of it. I also have to recommend Mr Middleton at Service Department for the great advice he gives on maintenance of my vehicle. Staffs are wonderful and very courteous..... Thanks again!!! Ms Barclay More

Flat tire on new Forester Well so much for service after the sale! And first I was impressed with this place but 3 months after I buy a brand new Forester I come in with a de Well so much for service after the sale! And first I was impressed with this place but 3 months after I buy a brand new Forester I come in with a defective front tire. Not even enough mileage for the first oil change but the damage to the tire is not a manufacturer defect, it's a pot hole or curb damage. They can't explain why the rim does not even have a scratch, or why the tire just went flat on the highway. No holes no nothing just mysterious bubbles that appeared after the tire went flat. I am sure they get folks all the time that are trying to get something repaired without charge when they are at fault, but this is just not the case here. Rather than taking in to account all the other data that does not support the conclusion they just don't give a xxxx. It's all about the money they can make in the short run. I never even saw the sales manager, just the service manager who was more interested in me voicing my disapproval in front of other customers rather than bothering to hear my side. He just said it was the sales managers call, and not his fault, or problem I guess. Very disappointed, last time I will be here for anything! More

Outstanding service team. Milena!!! Milena i s hands down, the most knowledgeable, efficient, accommodating, creative, kind and caring service expert i have ever had the pleasure of mee Milena i s hands down, the most knowledgeable, efficient, accommodating, creative, kind and caring service expert i have ever had the pleasure of meeting. Thsnk you Malana, for your excellent customer service! More

Extremely knowledgeable! Jon has the patience of a saint. I came back in a second time because I couldn't figure out how to pair my cell phone in my Forester to the speakers. Jon has the patience of a saint. I came back in a second time because I couldn't figure out how to pair my cell phone in my Forester to the speakers. He walked me through the process and it couldn't have been easier. Thanks, Jon!!! More