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Heritage Subaru Catonsville - Service Center

Baltimore, MD

4.8
334 Reviews

334 Reviews of Heritage Subaru Catonsville - Service Center

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June 10, 2021

The sales staff and service staff are excellent. Service advisor ms Robinson displays outstanding courtesy respect and customer service. she is very polite and goes to length to answer all questions and kee More

by Subaru family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Engle, Lejuan Robinson, Dennis Arrington
Jun 12, 2021 -

Heritage Subaru Catonsville responded

Hi, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

June 09, 2021

My service advisor was excellent in her knowledge of service needed and communication with me. She knew the answers to my questions, let me know when my car would be ready and the service team kept to t More

by heatherleafive
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
Jun 11, 2021 -

Heritage Subaru Catonsville responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 09, 2021

Service was performed exceptionally. Service rep made it known what else needed to be done. Always a great place to have work done at reasonable prices. More

by TJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
Jun 10, 2021 -

Heritage Subaru Catonsville responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

June 07, 2021

LeJuan was very courteous and professional. Took care of Forester service and explained in detail what was done. Service was quick and efficient. She made sure to ask and answer if I had any questions. Ver More

by W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
Jun 08, 2021 -

Heritage Subaru Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 06, 2021

Ask for LeJuan Robinson if you getting service done. She got it on lock and is very responsive. Can't speak for the sales division. More

by aftdude
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
Jun 07, 2021 -

Heritage Subaru Catonsville responded

Hi, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

June 03, 2021

LaJuan was courteous, competent, conscientious and delivered friendly service. Any organization or company would be lucky to have her as part of their staff. She has been my service representative be More

by Jeff Jays
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
Jun 04, 2021 -

Heritage Subaru Catonsville responded

Hi Jeff, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 25, 2021

Phenomenal Service Writer, Lejuan Robinson! Competent and personable. Ms Robinson is available to hear my service needs. She is always responsive, no matter how small my concerns may be. More

by shergibbs3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
May 26, 2021 -

Heritage Subaru Catonsville responded

Hello, thank you for your kind review; we are happy to pass along your comments to Lejuan here at Heritage Subaru Catonsville! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 20, 2021

Everyone at Heritage Subaru Catonsville is happy, respectful and efficient. I really enjoy going to lease my Subaru Outback every three years from them. Next year I will lease my 4th Outback from Her More

by Maxine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
May 21, 2021 -

Heritage Subaru Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 19, 2021

Pleasant, prompt service writer who didn't push for extra work. Knowledgeable, creative technician. What more could you want from car dealer's service dept. More

by Carfixer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aden, technician, Lejuan Robinson
May 20, 2021 -

Heritage Subaru Catonsville responded

Hi, we are so happy to read such a great review about Heritage Subaru Catonsville! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 18, 2021

It is always a pleasure to work with the knowledgeable and friendly service staff at Heritage. I appreciate the quality of the work and the confidence it gives me. More

by GouldC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson, Sadari Walters
May 19, 2021 -

Heritage Subaru Catonsville responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

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