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Heritage Subaru Catonsville - Service Center

Baltimore, MD

4.8
316 Reviews

316 Reviews of Heritage Subaru Catonsville - Service Center

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May 19, 2021

Pleasant, prompt service writer who didn't push for extra work. Knowledgeable, creative technician. What more could you want from car dealer's service dept. More

by Carfixer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aden, technician, Lejuan Robinson
May 20, 2021 -

Heritage Subaru Catonsville responded

Hi, we are so happy to read such a great review about Heritage Subaru Catonsville! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 18, 2021

It is always a pleasure to work with the knowledgeable and friendly service staff at Heritage. I appreciate the quality of the work and the confidence it gives me. More

by GouldC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson, Sadari Walters
May 19, 2021 -

Heritage Subaru Catonsville responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

May 17, 2021

My experience is always excellent love working w Lejuan she makes everything easy. I live in owings Mills and drive 25 mins to the Catonsville location because of the excellent service. More

by Scotty1121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
May 19, 2021 -

Heritage Subaru Catonsville responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 13, 2021

The entire process was easy from making the appointment to the friendly check-in to pick up. Plus they completed the work in less time than I requested and called when the car was ready. More

by pat c
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
May 14, 2021 -

Heritage Subaru Catonsville responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 13, 2021

Customer service was great! Ms Robinson ensured that I was completely satisfied before leaving and she personally checked an issue I was having with the vehicle to determine the best solution. More

by Bjtthree
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
May 14, 2021 -

Heritage Subaru Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 12, 2021

I received personal, friendly, efficient service for my second service check on my 2020 Subaru Crosstrek. The car was ready within a very reasonable time. More

by Bessaltwer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
May 14, 2021 -

Heritage Subaru Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 10, 2021

Lejuan is an awesome service tech! She’s friendly, professional, knowledgeable and clearly appreciates her Subaru customers. I always know I’m in great hands when she’s running the show for my car! More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
May 11, 2021 -

Heritage Subaru Catonsville responded

Hi Mike, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 09, 2021

Good service. Ms. Robinson helped us with answering my questions and suggested how we can get the tire replaced. Super satisfied with the service today. More

by Rstripuraneni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
May 09, 2021 -

Rstripuraneni responded

Good

April 30, 2021

The experience was excellent and the service was also excellent. I was especially happy with the service coordinator, Ms. Robinson, who communicated clearly through what proved to be a complex process. More

by Dave S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
May 02, 2021 -

Heritage Subaru Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 26, 2021

Excellent service and friendly staff, job well done. Lejuan explained everything in details to make sure everything was good. Again job well done! Yes they did. More

by dealerrater
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
Apr 27, 2021 -

Heritage Subaru Catonsville responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Apr 27, 2021 -

dealerrater responded

Very well done service !!

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