Heritage Subaru Catonsville - Service Center

DO NOT EVER BRING YOUR CAR HERE FOR SERVICE!!! I had my car here more than 10 times in one year to fix a problem from the body shop which service dealt with that they should have fixed in the very beginnin car here more than 10 times in one year to fix a problem from the body shop which service dealt with that they should have fixed in the very beginning. Oh forgot to mention when I got my car back from the body shop days after they did not even fix the axle right which I had to bring back which wasn't even the main issue. They have real good techs and some decent techs that do a half fast job with a service manager named Jim something who just wanted to throw me under the boat. One should not be bringing there vehicle here where they don't know how to diagnose the problem and wants to charge you for the diagnostic fee for something that started from this company!! I finally decided to take my car to another place pay them the diagnostic fee in which they new exactly what the problem is and fixed it the correct way!! What bothers me is how people here at this dealership could not figure out the problem and did not want to take the blame at all for what they did wrong. I want to be discreet so I am not going to tell you in detail what part but its a part that should have been replaced when the car was in the shop from the accident. Oh by the way this part costs over a thousand thousand dollars that affects the drive-train of the car which thankfully since it was accident related my insurance covered it a another dealership. If you do not want to go through what I went through do not come here. More

Customer service even from the manager was poor. Customer service even from the manager was poor. Superficial attempts at good service are condescending. I had a check engine light come on that was Customer service even from the manager was poor. Superficial attempts at good service are condescending. I had a check engine light come on that was never resolved. My complaints were not taken seriously and now I have engine failure. The mechanics didn't seem to know anything about my car. They simply follow a checklist procedures that gets spit out from a computer. I received no service recommendations. I asked about a 90k service but no one ever followed up on it or helped me explore that service option. My car was never washed although I have returned for service four times. The sales person in parts was rude. The cashier seemed annoyed to be asked to do her job. Isaac was very nice and the loaner car lady was great. Ultimately, I had to take my care to Agile Automotive where the problem was addressed immediately. More

I am so grateful for this dealership! I needed an oil change and Samantha scheduled me an appointment that same day. I was able to get in and out on my lunch break without being late to work. Wonderful change and Samantha scheduled me an appointment that same day. I was able to get in and out on my lunch break without being late to work. Wonderful! I've tried other places and I'm waiting paste my appointment time. Thank you! More

I have been going to Russel Subaru for years now. I always am satisfied with the service I receive. The repairs are always done correctly. I always recommend Russel to the other Subaru owners I know. I always am satisfied with the service I receive. The repairs are always done correctly. I always recommend Russel to the other Subaru owners I know. I absolutely love Subaru and wouldn't trade it for any other make in cars!!! My repairs adviser, Jeff Hudson is the best!!! More

George helped me so much and really saved me alot of money on my repair. They evengot me help with getting a rental car even though my warranty had expired. After they fixed my car they promptly called money on my repair. They evengot me help with getting a rental car even though my warranty had expired. After they fixed my car they promptly called me to tell me my repair was done and even returnd my rental for me. Thank you so much and go see George. More

Monday I took my Outback in because the tire pressure sensor kept blinking after 15 minutes. The technician reset 7 codes and took it for a test drive for 25 minutes and told me it was fixed. I got 15 mi sensor kept blinking after 15 minutes. The technician reset 7 codes and took it for a test drive for 25 minutes and told me it was fixed. I got 15 minutes down the road, and it started blinking. I pulled over and called the dealer and they insisted it didn't come on. I found out later, from the technician's supervsior, Walter Porter, that the tech had the afternoon off and wouldn't be able look at my car again. It's obvious that he said it was fixed only because he wanted to leave and didn't want to take the time to do the job right. I was charged $60 for nothing. I took my car back 2 days later and they told me 3 sensors were bad but encouraged me to replace all 4 "just because". These sensors are supposed to last 10 years/100,000 miles and my car is only 3 1/2 years old with 38k miles. It is obvious that this dealer is skimming for every penny while providing inferior service. More