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Heritage Subaru Catonsville - Service Center
Baltimore, MD
318 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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318 Reviews of Heritage Subaru Catonsville - Service Center
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August 17, 2017
Routine Service The service provided by Lejuan and the dealership overall was excellent (and has been excellent the numerous times I have visited in the past). They The service provided by Lejuan and the dealership overall was excellent (and has been excellent the numerous times I have visited in the past). They are very friendly, straightforward, and professional. More
by kevinmattingly
Employees Worked With
Lejuan Robinson
August 17, 2017
Super great customer service Lejuan Robinson, was great and super helpful. She was hands on in getting me a loaner, providing me with vehicle repair options and she followed up wi Lejuan Robinson, was great and super helpful. She was hands on in getting me a loaner, providing me with vehicle repair options and she followed up with me until all my needs were met. Best vehicle repair service experience in a very long time! More
by Francis Russell
Employees Worked With
Lejuan Robinson
August 08, 2017
A great experience every time! Fast, friendly and professional. I have never felt like I have been price gouged. Always high quality work. And they often send me coupons that get me Fast, friendly and professional. I have never felt like I have been price gouged. Always high quality work. And they often send me coupons that get me big savings on service! I wish I weren't moving so I could come back for the life of my car. More
by Hesleyd
Employees Worked With
Lejuan Robinson
August 03, 2017
Wonderful Customer Care I had a wonderful experience for my first service appointment. My service provider was LeJuan. I was able to get my vehicle right in at the schedule I had a wonderful experience for my first service appointment. My service provider was LeJuan. I was able to get my vehicle right in at the scheduled time. Everything was explained and she made sure I understood everything that was going to happen with the appointment. I was escorted to the waiting area and was communicated to what refreshment options that were available as well as the internet access to connect to. My wait was very pleasant and everything was reviewed with me on the invoice. Everyone at the dealership was courteous and really brightened up my morning. More
by Zander Cage
Employees Worked With
Lola Otukoya, Lejuan Robinson
July 27, 2017
Service These folks provide excellent service. They have been servicing my 2016 Subaru Outback. They always meet or exceed my expectations - friendly and qui These folks provide excellent service. They have been servicing my 2016 Subaru Outback. They always meet or exceed my expectations - friendly and quick intake and reasonable turnaround time of the service. More
by William Ferretti
Employees Worked With
Jennifer Cahill, Lejuan Robinson
July 26, 2017
Service Department Experience Yawan, a service rep at this dealership is an asset; Always pleasant and engaging. I am always treated with kindness. Her demeanor is never flat. She Yawan, a service rep at this dealership is an asset; Always pleasant and engaging. I am always treated with kindness. Her demeanor is never flat. She makes me feel like the only customer in the building. It's always a pleasurable experience with Yawan . Tyrell Nelson More
by Tyrell Nelson
Employees Worked With
Yawan
July 24, 2017
Quick service Just needed a 24,000 service and a cabin air filter change. I had originally requested a shuttle, bu LeJuan said it would only be about an hour so I o Just needed a 24,000 service and a cabin air filter change. I had originally requested a shuttle, bu LeJuan said it would only be about an hour so I opted to wait. Just short of an hour, she came into the waiting room (where I was still sipping free coffee!) and told me the car was complete, just waiting on the (free) washing. I was out in just about an hour from the time I went in - and the shuttle probably would have taken 25 minutes each way! Thanks for the good service! More
by ScubaAl
Employees Worked With
Lejuan Robinson
July 22, 2017
Amazing Customer Service Hello - I have come to this service center on many occasions over the last couple of years. I purchased and my Mazda and Subaru from this location an Hello - I have come to this service center on many occasions over the last couple of years. I purchased and my Mazda and Subaru from this location and has also had it serviced here. I have dealt with a few services members but I must say that the service that I receive from Ms. Lajuan Robinson exceeds expectations. She is always courteous, prompt, and strives to be sure that all of my needs are addressed. She explains what is needed and the cost with clarity so there are no surprise bills. She is always smiling and remembers her customers. My car is always vacuumed and washed. I have the option of waiting in the lobby (wi-fi, tv, drinks and a vending machine), obtaining a loaner car (for longer service jobs), or being dropped back off at home. How awesome is that?! I feel safe that my car is in good hands when I come here. Thank you Lajuan & Mile One! More
by Happy Camper
Employees Worked With
Lajuan Robinson, Lejuan Robinson
July 21, 2017
Great Experience I've been to this dealership only two times and the experience I got is encouraging. Great customer service, prompt attention and pleasant workers. K I've been to this dealership only two times and the experience I got is encouraging. Great customer service, prompt attention and pleasant workers. Keep it up! More
by Sunny
Employees Worked With
Lejuan Robinson
July 20, 2017
10K service I love my Subaru, Forester. I love this dealership. Scheduled service by appointment has always been done in a timely manner, therefore I always wait I love my Subaru, Forester. I love this dealership. Scheduled service by appointment has always been done in a timely manner, therefore I always wait while my car is there. I take advantage of the car wash when I'm in the neighborhood and my car looks like I just bought it all of the time. This dealership has the most reliable and friendly staff. Love going there. Thanks Lejuan for taking such good care of me. More
by Karen P of Elkridge, MD
Employees Worked With
Lejuan Robinson
