Heritage Subaru Catonsville - Service Center

Jennifer Cahill In a world where companies are cutting corners to meet profit margins, it often falls upon the employees on the front line to maintain the same level In a world where companies are cutting corners to meet profit margins, it often falls upon the employees on the front line to maintain the same level of excellence under more demanding conditions and with less support. Jennifer Cahill is an example of someone who maintains that professionalism no matter what the situation. I started bringing our 2007 subaru to Heritage a year ago. Since then, any service issues I have had, Jennifer has been able to handle, making sure my car was seen that day or the next. I can be a very challenging customer, the kind who thinks my problems should take priority over anyone else's and she always makes me feel that way, like I am her number one priority. She never has an excuse that it's too busy, she just somehow magically makes it work. As a nurse, I know the challenge of trying to make everyone happy when everyone is demanding something from you. She does this all with a smile and a positive attitude. She excels at her job from a customer standpoint!!!! And by the way, because of this excellent service from Jennifer, we returned to Heritage Subaru several days ago and purchased a 2015 Subaru and now are exclusively a Subaru family!!!! More

Outstanding Everything was great, no problems. As I described the issues with my Subaru,she knew exactly what the problem was and how long it would take. Very kno Everything was great, no problems. As I described the issues with my Subaru,she knew exactly what the problem was and how long it would take. Very knowledgeable, very nice. More

Best Vehicle Maintenance Service Ever!!!Thanks to Lejuan!! The Heritage Subaru Dealership in Catonsville did a phenomenal job taking care of my 2009 legacy and assuring that my air bag issue was resolved! Leju The Heritage Subaru Dealership in Catonsville did a phenomenal job taking care of my 2009 legacy and assuring that my air bag issue was resolved! Lejuan especially went out of her way to assure that all my needs were met and my questions were answered. Lejuan has a strong, positive attitude when dealing with customers and I believe that if anyone is seriously looking for meaningful advice for their used subaru vehicle, Lejuan is the perfect advisor for that! Thanks for all your help and I will definitely be purchasing a new vehicle from the Heritage Subaru dealership next year! More

Wonderful people in Service Dept. The Service Dept. was absolutely fabulous.. They were very friendly and professional. Couldn't have done more. The only downnote was $90.14 for an The Service Dept. was absolutely fabulous.. They were very friendly and professional. Couldn't have done more. The only downnote was $90.14 for an oil change and rotate the tires, in my estimation was excessive. The people were - the price was excessive. More

The value of a good service advisor! Working with Jen has always been a pleasure. She is extremely knowledagable and presents logical and pertinent guidance. She calls to my attention a Working with Jen has always been a pleasure. She is extremely knowledagable and presents logical and pertinent guidance. She calls to my attention any coupons or additional ways that I can save on the service that my vehicle requires. She is the person who represents Heritage to the customer. I have recommended Heritage Subaru Service to other Subaru owners based. on my experience with Jen and the excellent service provided by this department. More

Great service Exceptional service, very prompt. Clearly explained the process and kept me informed. Went above and beyond to solve difficult service problem with t Exceptional service, very prompt. Clearly explained the process and kept me informed. Went above and beyond to solve difficult service problem with the vehicle. Thanks! More

Special thanks to Lejuan and Jennifer After an initial misunderstanding about how long our factory airbag recall service would take, we settled in for a long haul in the waiting room. Than After an initial misunderstanding about how long our factory airbag recall service would take, we settled in for a long haul in the waiting room. Thank goodness Jennifer and Lejuan stepped in to speed things along! In the end, the service appointment took exactly as long as we'd been told over the phone -- i.e., about an hour shorter than it ought to have taken. We were very impressed with the service team's professionalism. Many thanks, and we will be back! -- Matthew Olshan More

Outstanding Service. The service department did an outstanding job in helping me with my service needs. They did an outstanding job when I addressed all my needs. Job we The service department did an outstanding job in helping me with my service needs. They did an outstanding job when I addressed all my needs. Job well done. More

Honesty & Great Customer Service Finding an honest service center is hard. I've been ripped off so many times when it comes to car repairs and maintenance, but not here. Jennifer + st Finding an honest service center is hard. I've been ripped off so many times when it comes to car repairs and maintenance, but not here. Jennifer + staff are friendly, honest, and communicate well. Heritage Subaru in Catonsville will always be my place of choice so long as Jennifer handles my service needs. More

Prompt service, satisfied with the work I had an appointment and arrived 15 minutes early. Jennifer was assigned as my advisor and she promptly got my paperwork created, guided me to the co I had an appointment and arrived 15 minutes early. Jennifer was assigned as my advisor and she promptly got my paperwork created, guided me to the comfortable lounge. Work was completed in an hour, as promised. Jennifer advised me of a few services that will be due soon, and gave me the option of taking care of it now or later. No pressure, just informative. More