Heritage Subaru Catonsville - Service Center

Remarkable service Bought my Subaru from another dealer, and have been happy with their service. But I had an issue that I didn't want to drive out to Annapolis to be s Bought my Subaru from another dealer, and have been happy with their service. But I had an issue that I didn't want to drive out to Annapolis to be serviced- so I took it to Heritage. I couldn't be happier with their service from start to finish. Prompt, courteous, and pleasant. Didn't try to overcharge (and even waived the diagnostic fee because the problem turned out to be so easy to diagnose.) Fixed the issue, and also performed scheduled maintenance in a few hours as promised. Shuttled me to work and back. Can't recommend highly enough. More

Subaru Vehicle Love-Encore visit Kevin was extremely knowledgeable about all of the functions and mechanics of the Subaru Outback. He was very patient, friendly and was very clear in Kevin was extremely knowledgeable about all of the functions and mechanics of the Subaru Outback. He was very patient, friendly and was very clear in his explanations and his training on all aspects of the car. All around great experience and would highly recommend spending time with Kevin to fully understand all of the options and functions of a new Subaru. More

Heritage Subaru catonsville Excellent, especially the service coordinator Ms. Robinson. She is so great. Smart. She greets us by name and goes out of her way to be cordial (and p Excellent, especially the service coordinator Ms. Robinson. She is so great. Smart. She greets us by name and goes out of her way to be cordial (and patient) at all times. She always knows where our Subaru Forester is in completion of scheduled maintenance. It is always done on time, cleaned and washed. Cannot ask for more. Heritage is a great place. More

Excellent customer service Always receive excellent service on my Subaru. Lejuan provided great customer service and was informative about vehicle needs. Sales rep Matt Nemetz Always receive excellent service on my Subaru. Lejuan provided great customer service and was informative about vehicle needs. Sales rep Matt Nemetz is a knowledgeable sales rep who demonstrated the Subaru in such a way it was easy to operate. More

Excellent Service I bought my subaru in for first oil change.Lejuan was so friendly and she explained every thing to me that needed to be done to my car .Lejuan is a G I bought my subaru in for first oil change.Lejuan was so friendly and she explained every thing to me that needed to be done to my car .Lejuan is a Gem and as long as she is there I will always come there for service. Also every one I spoke to was very friendly and courteous More

Great service Lejuan was great. She kept me updated about the status of my car while being serviced. The waiting room was also large enough with chairs and desks to Lejuan was great. She kept me updated about the status of my car while being serviced. The waiting room was also large enough with chairs and desks to get some work done while I waited. More

Car maintenance I brought my Subaru Crosstrek in for a 6000 mile maintenance check up. Lejuan and the service staff were very friendly and courteous, and everything I brought my Subaru Crosstrek in for a 6000 mile maintenance check up. Lejuan and the service staff were very friendly and courteous, and everything was done in a timely manner. The vacuuming and car wash were very well done too More

Excellent service I purchased my Subaru Impreza wagon from this dealership over 5 years ago. I always take my car there for service. My service advisor Lejuan Robinson I purchased my Subaru Impreza wagon from this dealership over 5 years ago. I always take my car there for service. My service advisor Lejuan Robinson has been great to deal with. She always greets me with a smile. She never pushes me to get get services that not really needed. I always wait for my car and she always keeps me advised of my cars progress. Service has always been excellent. I highly recommend this dealership. More

Excellent Experience As always, bringing my car in for service is always an unexpected pleasure. Who would have thought that getting a car serviced could actually be enjo As always, bringing my car in for service is always an unexpected pleasure. Who would have thought that getting a car serviced could actually be enjoyable. The staff is almost "overly" courteous and respectful. They always open doors, and are extremely polite and accommodating! Most of my interaction is with Lejuan Robinson, who is so friendly and professional! She always pays attention to detail and makes sure that all of my needs are met. She is a welcomed face whenever I come there and is an asset to the dealership! Her professionalism is a tribute to her, as well as the obvious good management and high expectations the dealership has for their employees. More

Great Experience! Excellent service coordination by the folks noted below. Communication throughout the service was excellent, vehicle was cleaned in addition, washed a Excellent service coordination by the folks noted below. Communication throughout the service was excellent, vehicle was cleaned in addition, washed and dried. The facility is clean and well staffed. Lejuan has assisted me on multiple services and she is the best. More