Heritage Subaru Catonsville - Service Center

Great Coutious Service As an out of town visitor I was treated like a lifelong customer. I was worked into their schedule and offered refreshments. They kept me updated on As an out of town visitor I was treated like a lifelong customer. I was worked into their schedule and offered refreshments. They kept me updated on service progress. Reception, shop and showroom was neat and clean. Several people from the service department asked if I needed anything. On next visit with my sister I will certainly drop in if I need anything for my Outback Touring. More

Service and retail parts I was greeted and treated very well. The person working with me was very courteous and interested in my problems with the car. I also needed another I was greeted and treated very well. The person working with me was very courteous and interested in my problems with the car. I also needed another key made, but I believe the price was excessive, as well as the programming, that took just less than 15 minutes. More

Great Service! Brought in my Outback for routine service plus a check of (what I thought was) a faulty fog light. The work didn't take any longer than quoted and LeJ Brought in my Outback for routine service plus a check of (what I thought was) a faulty fog light. The work didn't take any longer than quoted and LeJuan made sure that car was getting exactly what it needed as I missed a service previously. I was also given additional written information on "Steering Responsive Fog Lights" which answered all my questions about what I thought was wrong. More

First time going to Heritage Subaru I recently moved to Baltimore area and knew I would need to find a new subaru dealership in my area. I was of course hesitant since I was so used to m I recently moved to Baltimore area and knew I would need to find a new subaru dealership in my area. I was of course hesitant since I was so used to my previous dealership and knowing everyone really well there. From pulling my car into to leaving, I had nothing but great customer services and was greeted with a smile by everyone. I have to give praise to the really kind service advisor I worked with. Today I was helped by Lejuan Robinson. She was so helpful and sweet during the whole process. I came in just thinking I was going to get an oil change but she let me know several lights were burnt out and I was due for a tire rotation. Her approach was never pushy and she just offered me all the options to best fit my needs and budget. I felt so respected and cared for during my visit today. I will make sure to ask to work with Lejuan in the future because of this great experience! 10 out of 10 would recommend to a friend! Huge thank you to the team at Heritage Subaru that helped me today. More

Professional, the service was fast Outstanding professional service. These folks care about customers big time. The way they treat customers like family is truly impressive. I am not Outstanding professional service. These folks care about customers big time. The way they treat customers like family is truly impressive. I am not a big fan of dealers but I do not hesitate to go here. The sales, the support teams, service all make me feel welcome. More

Jennifer goes above and beyond! We brought in a five-year-old Forester with nearly 100,000 miles on it that was consuming oil. We'd read about Subaru's program to extend the warranty We brought in a five-year-old Forester with nearly 100,000 miles on it that was consuming oil. We'd read about Subaru's program to extend the warranty on some Foresters to deal with this known problem; ours was part of that program. Jennifer walked us through the repairs that would be required. We were worried that Subaru might not honor the extended warranty in light of the heavy mileage on our car. Jennifer made sure to double-check with the powers that be and reassured us that our Forester would be covered by the program. In the end, we decided to trade in the Forester for a new Crosstrek, with some expert sales help from May Farris. And there, too, Jennifer was extremely helpful with a tire issue that cropped up the day we drove the new car home. Jennifer kept us in the loop at all times; she was friendly and efficient; and we felt we had an advocate in her when it came to dealing with the warranty issue. Thank you, Jennifer! We appreciated all your help. More

Great Customer Service Had a great experience today. My car battery was dying out on me in the middle of winter and this was replaced at no charge with great customer servic Had a great experience today. My car battery was dying out on me in the middle of winter and this was replaced at no charge with great customer service. LuJuan was excellent. Thanks LuJuan More

Outstanding service Lejuan's attention to detail, consistent communication to keep me updated on the work and her cheery positive attitude have made my last two service Lejuan's attention to detail, consistent communication to keep me updated on the work and her cheery positive attitude have made my last two service appointments very positive experiences. She's a knowledgeable and efficient professional! More

Lejuan Robinson was my service advisor the last time I was at Heritage. She is awesome. She keeps a lot of xxxxx in the air (dealing with various different custome was my service advisor the last time I was at Heritage. She is awesome. She keeps a lot of xxxxx in the air (dealing with various different customers). She's fast, she gives updates while you wait, she explains when a person doesn't quite understand something and she seems to enjoy her work all the while. She has a gentle sense of humor. As a company, you should make sure that you keep Lejuan happy because she's the kind of person that creates customer loyality. More