Heritage Subaru Catonsville - Service Center

perfect LeJuan is the best! car was ready as promised, cost was accurate. very sweet! I will definitely come back. convenient to my home but most importantly LeJuan is the best! car was ready as promised, cost was accurate. very sweet! I will definitely come back. convenient to my home but most importantly reliable and friendly! More

Great Service The check engine light (and several other lights) came on in my Subaru and I brought it over to Heritage. They were able to quickly set me up with a l The check engine light (and several other lights) came on in my Subaru and I brought it over to Heritage. They were able to quickly set me up with a loaner while they looked into it and took care of the problem. Jennifer was great at communicating and making recommendations for the vehicle throughout the process. More

My first car After I purchased my Subaru Crosstrek, I took the car into the dealer for what I thought was a minor repair that the dealership promised they would fi After I purchased my Subaru Crosstrek, I took the car into the dealer for what I thought was a minor repair that the dealership promised they would fix. To the surprise of myself and the dealership, the repair turned out to be much more than anyone imagined. Due to the complex nature of the repair, it took longer than anticipated. Jennifer, my representative at the dealership, offered excellent customer service. She always returned my messages and kept me updated on the status of the repair while reassuring me that my car would be fixed as promised. Overall I was extremely pleased with the customer service and support I received throughout this experience. I would highly recommend this Subaru dealership. More

My Subaru dealer since 2004 Always great service and fair prices. The work is done right. Full compliment of services such as loaner car, car wash, etc. Now driving my second Always great service and fair prices. The work is done right. Full compliment of services such as loaner car, car wash, etc. Now driving my second Outback. I'll go there for my next Subaru. More

Excellent customer service I was anxious because it was my first time at this dealership and it was for a service that needed to be done immediately. Ms. LeJuan Robinson made s I was anxious because it was my first time at this dealership and it was for a service that needed to be done immediately. Ms. LeJuan Robinson made sure I understood everything and put me at ease. I was pleasantly surprised at the reasonableness of the cost of the repair. More

great service advisor i always ask for Jennifer C. since she does an excellent job making sure my vehicle is scheduled and properly maintained. I always ask for her when sc i always ask for Jennifer C. since she does an excellent job making sure my vehicle is scheduled and properly maintained. I always ask for her when scheduling service. More

LeJuan Robinson right out of tge gate was awesome . Great at The people all around the service department all where very friendly and spoke well with the customers. They truly seamed to care about the customers The people all around the service department all where very friendly and spoke well with the customers. They truly seamed to care about the customers and in today's world is rare. More

Oil Change/Tire Rotation I was met with warm greetings the moment I dropped my car. The people were friendly and treated me as an individual with respect and professionalism. I was met with warm greetings the moment I dropped my car. The people were friendly and treated me as an individual with respect and professionalism. More

Excellent Customer Service The help there is always very accommodating and polite. I often stop by just to get my car washed. It usually only takes 5-10 minutes and I'm always The help there is always very accommodating and polite. I often stop by just to get my car washed. It usually only takes 5-10 minutes and I'm always treated very well! More

Always good I've never had any problems bringing my car here and wouldn't hesitate to bring it here before any other shop for whatever reason. Nothing bad to say, I've never had any problems bringing my car here and wouldn't hesitate to bring it here before any other shop for whatever reason. Nothing bad to say, they do a great job More