Heritage Subaru Catonsville - Service Center

Terrible service. Horrible service department, breaks parts on your car and according to the service manager it's the customers problem to eat the costs. Will not be go Horrible service department, breaks parts on your car and according to the service manager it's the customers problem to eat the costs. Will not be going back to this dealership after 10+ years of patronage. After finding my review on Google, owner attempted to bribe/bully me into removing my review. More

Great experience buying my first car. Steve Sherman was a peach!! Got a great deal great service and I would recommend this dealership to anyone experience buying my first car. Steve Sherman was a peach!! Got a great deal great service and I would recommend this dealership to anyone More

Great service. Very pleasant courteous service rep. I was checked in quickly, even though I was before my appointment time. I was well informed of my upcoming sched Very pleasant courteous service rep. I was checked in quickly, even though I was before my appointment time. I was well informed of my upcoming scheduled maintenance. More

Great service advsors I have dealt with LeJuan and Jennifer when getting my Forester services. A joy to deal with. Car done on time and service performed well. What else ca I have dealt with LeJuan and Jennifer when getting my Forester services. A joy to deal with. Car done on time and service performed well. What else can you ask for? More

Finally! After poor service at two other local Subaru dealerships, it was so refreshing to get quality customer service from Haritage. LeJuan was great to work After poor service at two other local Subaru dealerships, it was so refreshing to get quality customer service from Haritage. LeJuan was great to work with and made everything very easy and painless. More

Telephone communication problems The receptionist for Subaru : 1 1/2 hrs. After car was scheduled to Be ready , I called and told 1 more hr. I asked tobe called and to have car wash The receptionist for Subaru : 1 1/2 hrs. After car was scheduled to Be ready , I called and told 1 more hr. I asked tobe called and to have car washed. That w as also written on order sheet. Called 1 1/2 hrs. later and she apologized that she had forgotten to call, the had been ready. I waited outside with my paper work for some time and then saw my car drive up the hill to the building for the car wash. After some MORE time it came back down dripping wet but clean. A lot of my time was wasted.This was a recall service. More

Great service department I have been bringing my Subaru to this dealership for service since I purchased it a little over a year ago. They are a fantastic service department. I have been bringing my Subaru to this dealership for service since I purchased it a little over a year ago. They are a fantastic service department. They have always been honest about what the vehicle needs, and they charge a fair price. More

Friendly service I find that I always experience friendly , efficient service. I usually wait for the work , which is painless because of easy access to the internet, I find that I always experience friendly , efficient service. I usually wait for the work , which is painless because of easy access to the internet, More

Excellent Customer Service Very friendly staff that welcomes you as soon as you pull up. Lejuan was friendly and catered to my needs and questions. The team was very fast in che Very friendly staff that welcomes you as soon as you pull up. Lejuan was friendly and catered to my needs and questions. The team was very fast in checking me in and getting my car back to me. Very satisfied customer that will be back. Thanks! More